Engineer Sales

Steve Eydelman

Email: abp16k@r.postjobfree.com

Address: ***** ****** ******* **

City: Bristow

State: VA

Zip: 20136

Country: USA

Phone: 703-***-****

Skill Level: Senior

Salary Range: $225,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Steve Eydelman

Cell: 703/869-3727

Email: abp16k@r.postjobfree.com

Summary

Global Operations Executive with proven achievements in corporate management, business analytics, international operations, information technology, MA, sales and marketing, as well as success at building high-performance executive teams and leading sophisticated IT service organizations with PL responsibility in excess of $200 million. Strong background in developing, markets. Expertise in commercializing new and existing technologies, capital equipment and aftermarket services. Skilled at establishing operational excellence within diverse environments, translating conceptual models into specific growth strategies, and planning/executing multi-faceted global business development campaigns designed to improve market share, gross revenue and EBITDA. Excellent oral and written communication skills. Strong motivator with demonstrated organizational skills.

Qualifications include:

* Corporate Vision Strategic/Operational Planning

* Negotiating/Bidding Large Contracts

* Joint Venture Strategic Business Partnerships

* Off Shore Sourcing/Product Margin Optimization

* Capital Investment Planning Financial Modeling

* Global Market Penetration Pricing Strategies

* Cost Reduction/Containment Profit Optimization

* Forecasting Budgeting (Operating Capital)

* Reorganization Turnaround Management

* Domestic International Operations Experience

* Acquisitions/Assimilation, Divestiture Mergers

* Development Roll Out of Promotional Plans

KEY ACCOMPLISHMENTS

As the COO / EVP Strategic Operations with full PL responsibilities and leadership of large, multi-tiered organization, responsible for the companys strategic roadmap, emerging growth and the expansion into Europe, Asia and the PAC-Rim markets.

In a resource-restricted environment: turned non-performing assets into cash; restructured the companys debt to improve cash flow; rebuilt the management team, implemented quality and leadership training to heighten customer satisfaction; and ramped up revenues through an aggressive, sales-intensive growth strategy, strategic partnerships and acquisitions.

As the first Chief Technology Officer for TechTeam Global, created and defined the role of CTO for a multinational IT services organization, implementing the corporate vision through strategic and tactical application of emerging technologies

Led design and infrastructure overhaul for national corporate network for integration of newly-acquired companies, resulting in headcount reduction of 25 percent and annual savings of $1.4m

Planned and implemented enterprise information systems to support both distributed and centralized business operations and achieve more effective and cost beneficial corporate-wide Global IT operations

As Vice-President for TTGSi, was a key partner in development of business plans that led to corporate growth via selected acquisitions and contract bids

Led organization through a 27 percent organic growth in managed business lines in 12 months

Provided corporate technical vision, mission, goals, and specific implementation for proposal solutions

As Senior Director, Infrastructure Management and Support Division for InfoZen, served on the Project Management Office board for Department of Homeland Security and as Principal Architect for the DHS Infrastructure Transformation Office; within 18 months increased corporate revenue by 510 %, billable employee staff by 400%, and profit margin by 110%

EXPERIENCE

Sr. VP / Chief Technology Officer

CTGi 2008-Present

Hired by the CEO to perform a turn-around on a struggling IT services company.

Formulated the company vision, mission and strategy.

Revised/Wrote detailed business plans for the organization outlining hard targets.

Hired sales and marketing teams and tripled revenue run rate within 120 days through both new customer acquisition and aggressive pursuit of repeat business

Drove multi-year federal contract sales to over 200% of projections during first year with the company.

Lead business process improvement initiatives, including new strategic business plan development along with product definition, pricing and delivery strategies.

Established and/or leveraged existing strategic partnerships with IT, Telecom, software and hardware companies to develop new business opportunities, with alliances including Microsoft, ITT, BAE Systems, Orange Business Systems, British Telecom, SAIC, SRA, VMWare, IBM, L3, others.

Provided sales leadership and strategy for capturing 9 new business accounts, including the largest account within the Intelligence Community equating to $200 million over 5 years.

Negotiated contracts / agreements for strategic partners, vendors and customers

Initiated corporate process improvement program with an emphasis on IT and Operations

Reduced costs in Customer Service, Operations and IT while increasing customer satisfaction and employee morale

Lead interdepartmental process improvement team that increased inter-divisional productivity, especially in service delivery.

Manage complex day-to-day operations at work sites across the US and Europe with the responsibility for over 350 employees.

Manage customer relations with federal agencies ranging from DoD to NASA to DIA, EPA, VA, Dept of Ed, HHS, DHS, DoJ, others.

Created Data Warehouse and associated decision support system that allowed the executive team to improve, customer satisfaction and business process understanding

Senior Vice President, Chief Technology Officer

TechTeam Global, Inc 2005- 2008

Responsible for defining the corporate Global IT vision. Leveraging technology to support the business strategy.

Responsible for all aspects of information technology for a multinational company specializing in multilingual help desk services, systems integration, and specialized IT solutions for customers through our global locations in the United States, the United Kingdom, Asia, Sweden, Germany, Belgium, Romania, and through wholly owned subsidiaries TechTeam Government Solutions, Inc., TechTeam Akela SRL, and TechTeam A.N.E.

Direct the long-term planning and implementation of technology systems to improve service quality, performance, innovation, and strategic alignment across a high-growth enterprise with more than 3,000+ staff members and thirty-two locations in US, Europe, and Asia

Develops organizational plans, goals, and budgets, and ensures that organizational goals and needs are effectively supported by appropriate technologies in a strategic and tactical sense

Oversee the development of a scalable operations infrastructure that supports reliability, integrity, and security of data and communications across the globe

Lead teams of product architects, engineering and business managers to ensure that the technological strategy results in creating a thoroughly modern product line capable of satisfying fast changing market demands and maximizing profit

Evaluate and approve technology investment choices, with particular attention to prioritizing technology investments across the organization and assessing the benefits of adopting in-house or outsourced technology solutions

Vice President, Operations

TTGSi 2005- 2007

Provide strategic direction, operational contracts management, and business development for business line

Line management and PL responsibility for Federal Enterprise contracts

Business development for task order contract awards across GWACs

Key contributor to corporate management initiatives

Program Manager and staff mentoring and leadership

Established an innovative Quality Initiative Incentive Program to reward contributions leading to improved service and cost savings

Direct customer responsibility and service delivery for Federal programs, including customers National Institutes of Health, Department of State, Federal Aviation Administration, Department of Commerce, Department of Labor, Department of Homeland Security, and the Federal Emergency Management Agency

Support worldwide sales organization with products, services, training, and sales strategies

Establish regional long-term and short-term operating and financial goals including budgets and forecasts to ensure effective operations and optimum profitability

Sr. Director, Infrastructure Management and Support

InfoZen, Inc., Rockville, MD 2004-2005

Provide leadership and direction to more than a dozen programs across the federal, state and commercial markets in both classified and non-classified IT markets

Led operational and strategic growth of enterprise-wide IT solutions

Provided leadership and direction to over a dozen programs across the federal, state and commercial markets in both classified and non-classified IT markets

Provided subject matter expertise in the area of Enterprise Systems and Infrastructure

Developed, grew, and maintained multiple technical projects

Sr. Director / Intelligence Sector 2003-2004

BAE SYSTEMS-Reston, VA

Deployment of critical operational systems within the satellite imagery and geospatial community.

Integration of network-based computing, archive, and automated monitoring systems supporting battle management and mission planning objectives.

Engagements involving high-end, system-of-systems integration, architectural design and deployment for the C4ISR programs.

Turnkey solutions involving large scale, centrally managed, distributed systems, for the deployment and implementation within the military environments

Manage capture teams in developing, maintaining, and executing win strategies throughout the capture/proposal process, preparation of strategy, teaming, solution development, and staffing.

Develop and maintain accurate budget templates, maintain the proposal/award tracking database, and prepare cost substantiation and budget support documentation for all submissions.

Responsible for training new staff and managers in cost proposal development

Manage teams of IT Architects in building and designing Systems Architecture discipline, methodology and standards.

Responsible for developing the evolving line of architecture-based family of systems engineering processes

Development and monitoring of systems reduction approaches

Director / DoD Pentagon 1995-2003

Advanced Engineering and Research Associates, Inc., Alexandria, VA

Provide systems integration and implementation for the premier e-commerce program of the Department of Defense

Directed a staff of 130 Senior Program Managers responsible for varied tasks across DoD with cumulative headcount of over 1,700 staff

Directed capital investment projects and infrastructure build outs, including data/voice telecommunications design, implementation, operations, and infrastructure consolidations including site closures, LAN/WAN/server reductions, and business process re-engineering

SECURITY CLEARANCE:

Current Clearance: Top Secret \ SSBI \ SCI

CERTIFICATIONS AND TRAINING

Technology

* Microsoft Certified Systems Engineer (MCSE+I)

* Microsoft Certified Professional plus Internet (MCP+I)

* Microsoft Certified Solutions Developer (MCSD)

* Microsoft Certified Technology Specialist (MCTS)

* Microsoft Certified Exchange Administrator

* IT Infrastructure Library Certified (ITIL)

* Master Certified Novell Engineer (Novell CNE)

* Certified Novell Intranet Engineer (IntraNet CNE)

* Certified GroupWise Engineer (GroupWise CNE)

* Certified Voice over Internet Protocol Engineer (VoIP)

* Certified Information Systems Auditor (CISA)

* System Architect C4ISR

* Cisco: Routing and Stackable Switching

* Foundstone: IT Security / Intrusion Prevention

* Foundstone: Strategic Security (Ultimate Hacking)

* DoD Information Technology Security Certification Accreditation

* DoD InfoSec Accreditation

* DoD Cyberprotect Network Defense Accreditation

PROFESSIONAL AWARDS (or PROFESSIONAL MEMBERSHIPS)

ITAA Information Technology Association of America

DoD Information Security Advisory Board

AFCEA - Armed Forces Communications and Electronics Association

Publications:

Inside the Minds: Technology Trends for CTOs

Published by Aspatore Books

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