Manager Customer Service
Resume:
marcia cannon
Email: abp15v@r.postjobfree.com
Address: ***** ********* **
City: charlotte
State: NC
Zip: 28273
Country: USA
Phone: 704-***-****
Skill Level: Management
Salary Range: $70,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Marcia P. Cannon
11319 Wagonford Lane
Charlotte, NC 28273
E-Mail: abp15v@r.postjobfree.com
QUALIFICATIONS:
Demonstrated managerial expertise in purchasing and major subcontract awards, including administration and day-to-day hands-on experience. I am proficient in identifying, cultivating, and soliciting services with the cooperation of technical and scientific disciplines (using RFP/RFQ solicitations). As a skilled negotiator of cost/price and schedule issues, I remain cognizant of quality/reliability standards. I take a proactive mentor/leadership role in supply-based management; focusing on quality, cost, and timely performance. I am dedicated to ensuring that contract terms, as well as policies, procedures, and systems are adhered to throughout the procurement cycle. My multifaceted knowledge, communication skills, and experience afford me the ability to make meaningful contributions while creating a team spirit in meeting responsibilities.
EMPLOYMENT HISTORY:
Schaeffler Group, Fort Mill, SC: 2007-2012, Commodity Manager Indirect Material
Responsible for all services, facilities, electro-mechanical, and ppe products for the region. This entails supporting thirteen (13) plants including Canada and Mexico. Primary responsibilities to identify and implement contracts for North America and bridge global contracts with my German counterparts
Tyco Electronics, Menlo Park, CA: 2004-2006, Sr. Procurement Specialist
Primary responsibility is to support the Supply Chain Organization, which entails working with the Tyco IPO (International Procurement Organization) to identify sources in low-cost countries (e.g., India, China, and Mexico), in addition to supporting three major plants: molded parts group, adapter group, and the tubing group. Negotiate long-term agreements using Ariba on-line sourcing/reverse auctions (scheduling agreements, consignment agreements, and annual blanket agreements), reduce supply base, and certify key suppliers. Identified major cost savings by altering the way material was being produced and stored. Chaired monthly SMT (Supplier Management Team), which resulted in significant improvement for on-time delivery and quality performance from our key suppliers. I also work closely with the Product Management and Pricing group to identify viable sources on proposed projects via RFIs/RFPs.
Safeway, Incorporated, Pleasanton, CA: 2003-2004 Procurement Specialists
Responsible for forecasting and maintaining targeted service and inventory levels for packaged products in various warehouses. Requires collaboration with category managers, marketing, vendors, and transportation to create supply and logistics opportunities, while summarily analyzing and ensuring logistic cost savings.
KLA-Tencor, Milpitas, CA: 2000-2003 Commodity Manager
Reporting to the Director of Materials, I performed as the Project Leader in multifaceted roles, including procurement representative responsible for qualifying -Best of Breed- (BoB) suppliers, presenting supplier scorecards, writing Kanban contracts, and chairing bi-weekly quality/reliability meetings. In these capacities, I directed buyers, supported engineering/manufacturing, and was the procurement liaison to Marketing.
Compaq Computers, Fremont, CA: 1995-2000 Purchasing Specialist
Managed the planning/purchasing process for printed wire circuits. Reduced supplier lead times from 14 weeks to 6 weeks. Provided ongoing direction to buyers and leadership of commodity functions. Negotiated effective supplier contracts, managed commodities throughout their development, and maintained strong supplier relationships.
Varian Associates, Palo Alto, CA: 1988-1995 Purchasing Manager
Managed centralized procurement, supporting indirect and direct requirements for maintenance agreements, hardware/software, and capital equipment. Supported Customer Service division with global spare parts via customized parts banks. Directed logistics and marketing in customizing stocking locations.
Litton Applied Technology, San Jose, CA: 1985-1988 Subcontract Administrator
Responsibilities entailed procuring all capital equipment for the division (in excess of $20 million). Achieved documented cost savings/avoidance of $1 million. Prepared and implanted all software/hardware maintenance contracts. Managed the procurement of all test equipment and VAX`s (i.e., HP-DEC, IBM product line). Wrote contracts for consultants/professional services for business development, IR&D, and Bid/Proposal Departments. Majority of contracts were classified programs which necessitated constant supervision of personnel, labor rates and cost-to-complete to ensure FAR/DAR compliance. Promoted from Senior Buyer to Subcontract Administrator.
EDUCATION:
Southern Illinois University, B.S., Carbondale, IL
ADDITIONAL COURSES:
Litton: Chester Krauss-Contract Management/Contract Law
Varian: MRP/Planning, Electromechanical Basics, Contract Pricing
Fortune Systems Corporation: Time Management Course, Win-Win Negotiations
Compaq: Influencing People Skills, Legal Aspects of Purchasing
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