Customer Service Sales Representative
Resume:
Michael Rivera
Email: *********@********.***
Address: **** * ****** **** ****
City: Chicago
State: IL
Zip: 60618
Country: USA
Phone: 773-***-****
Skill Level: Management
Salary Range: $60,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Michael Anthony Rivera
3337
W Irving Park Road
Unit 5E
Chicago, IL 60618
*********@********.***
OBJECTIVE
Obtain a position where I can maximize my management skills, quality assurance, program and company development, and overall training and learning experience. As well as, effectively utilizing my expertise in human relations in the sense of staff recruitment and retention.
EXPERIENCE
Operations Manager, Rainbow International of Wheeling
Wheeling, Illinois June 2012 - Current
As Operations Manager for Rainbow International, I deal directly with clients, as well as, with insurance companies such as Allstate, Statefarm and Liberty Mutual to quickly and effectively handle all water & fire loses. This includes; explaining the scope of work to the client, explaining all forms and retrieving signatures on each, drawing up sketches of each location with accurate measurements, calculating the amount of equipment needed, explaining the scope of work and process needed to the team of 10 employees and making sure that every minute is used effectively. I then use all gathered information and enter it to the Xactimate/Xactanalysis program for all estimates and remain in constant contact with insurance companies to make sure all claims are paid in a timely manner.
I also oversee the Carpet Cleaning division of Rainbow International. This includes initially visiting each and every clients location, whether residential or commercial, getting an idea of what kind of cleaning services they are interested in and attempting to up-sell a few more, explaining all cleaning processes, pricing, and answering any questions the client may have. After these steps are completed, I then explain to the team what equipment is needed and make sure all work is done in a careful, yet, timely manner.
Inside Sales Representative/Customer Service Specialist, Jon-Don, Inc.
Roselle, Illinois 2009 - June 2012
Jon-Don sells a wide range of commercial and residential cleaning and restoration equipment and chemicals. As an Inside Sales Representative for Jon-Don, I handled all face to face customer direct sales and concerns. Having a knowledge of every product that was sold in the store, I could effectively teach the customer the right chemicals and machinery to use for their specific application or problem. I also dealt with day to day operations, such as, coming up with new and successful marketing and sales ideas, training new employees, setting up and/or attending product and sales seminars, and daily cash balancing. I was also challenged in hitting sales goals for products and machinery in which I exceeded each quarterly goal.
Customer Service, Jon-Don, Inc.
Roselle, Illinois 2008 - 2009
Customer service at Jon-Don was a phone based position where I would take phone orders, handle product returns and have the product knowledge to answer and assist all customers with product questions and/or problems with certain applications. As a member of the Customer Service team, we were each challenged with up-selling goals. For the 8 months in this position, I remained the leader in sales and was promoted to Inside Sales Representative/Customer Service Specialist.
Sales Representative/Office Assistant, Vision Correction Center
Chicago, Illinois 2006 - 2008
As an office assistant/sales representative with the Vision Correction Center, I focused on extensive knowledge on LASIK surgery and help calling patients feel at ease about it. This position was mainly sales driven, as well as, being challenged to get interested patients to come in for a consultation. I was also in charge of office presentation and cleanliness, daily follow-up calls, scheduling appointments, and preparing charts, folders and drops for each patient.
EDUCATION
Notre Dame High School for Boys, Niles, Illinois - Graduated 2004, 3.7 G.P.A.
DeVry University, Chicago, Illinois - Currently Attending, 2.5 Years Completed, 3.4 G.P.A
SKILLS
Bilingual (Fluent in English & Spanish)
Extensive knowledge of many key programs including all Microsoft Office programs, Xactimate, Xactanalysis, and Pages.
Ability to work with a variance in operating systems including Windows and Mac OS X.
References Available Upon Request
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