Customer Service Administrative Assistant

Dawnelle's InformationLocation: Royal Oak, MITitle: Administrative AssistantExperience: 12+ yearsWork Types:

Willing to Relocate: NoWilling to Travel: No TravelCareer Level: Entry LevelWork Status: U.S. CitizenMember Since: 2009-12-29 Helpful Links

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DAWNELLE L. VANDERHOFF

“Business Operations Sales Customer Service”

2424 Barrett Avenue Michigan 48067

Home Phone 248-***-**** Cell Phone 248-***-****

Email: ******************@*****.***

PROFESSIONAL OBJECTIVE:

A career position in an Administrative, Staff or Management capacity with growth potential.

Responsibilities may involve Accounting, Business Operations, Sales, or Customer Service.

PERSONAL QUALITIES:

Take pride in being a detail oriented, results driven and self-motivated individual; having

exceptional problem solving skills; and work effectively with people at all levels.

KEY STRENGTHS:

Customer Relations; Purchasing; Problem Solving

Accounting Applications including: Direct Deposit; Union Payroll

Computer Tools including: Check Book Solutions; MS Office; Internet

KEY RESPONSIBILITIES AND ACCOMPLISHMENTS:

Participating in the development, implementation and improvement of accounting systems.

Effectively collecting receivables. These efforts involved administering payment plans.

Implementing an Employee Direct Deposit Program.

Training employees regarding office duties, accounting procedures, and customer relations.

Implementing a marketing program including a P.O.S. that significantly increased sales.

Designing and implementing flyers that improved sales in diverse industries.

Established myself as one of the Top Billers through incentive programs.

Preparing proposals, CAD drawings, bid packages, and negotiating sales for cooling towers.

Utilizing a broad range of business & technical computer tools.

Preparing reports that improved management's visibility and decision-making.

EXPERIENCE:

Administrative Assistant, RBE, Inc., Bloomfield Hills, MI 2000-12-09 Manufacture Representative for Marley Cooling Towers.

Realtor Assistant (Part-Time), RE/MAX In The Hills, Bloomfield Hills, MI 1997-2000

Administrative Assistant (Part-Time), Chinn Jewelry, MI 1989-1997

Biller, Central Transport, Warren, MI 1989-1997

Office Manager, Michigan Pharmaceutical Company, Auburn Hills, MI 1976-1989

EDUCATION AND PROFESSIONAL DEVELOPMENT:

Oakland Community College, MI

Associate Program in Business / Accounting Major (9 credits for completion).

Licensed Real Estate Representative, State of Michigan, 1998 (in escrow).

Diploma in Business & Accounting Program, Hazel Park High School, Hazel Park, MI

Variety of Training regarding …

Direct Deposit, Union Payroll, Check Book Solutions.

ACTIVITIES:

Past Volunteer, Royal Oak Chamber of Commerce.

REFERENCES FURNISHED UPON REQUEST

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