Service Manager
Resume:
Brett Whicker
Email: *********@********.***
Address: **** ******* *****
City: Winston Salem
State: NC
Zip: 27105
Country: USA
Phone: 336-***-****
Skill Level: Experienced
Salary Range: $30,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Brett L. Whicker
4740 Oakdale Drive
Winston-Salem, NC 27105
Phone: 336-***-****
E-mail: *********@********.***
EDUCATION:
Salem Baptist High School Graduated 1986
High Point University Graduated December Achieved a Bachelor of Science Degree in Computer Information Systems, Minor in Business Administration.
University of Phoenix Graduated June 2008
Achieved a Masters Degree in Information Systems
SPECIALIZED TRAINING:
Certified in Computer/PC Troubleshooting/Repair/Upgrade
Proficient in Reynolds & Reynolds System
Proficient in ADP System
Notary Public
Proficient in Windows operating systems (Windows 95-Windows 7)
Proficient in Linux operating systems (Ubuntu, Mint)
Proficient in Microsoft Office 2003
Proficient in LibreOffice
RELEVANT EXPERIENCE:
BounceU of Winston Salem Winston Salem July 2012 to December 2012
Manager
Opened and closed facility on a daily basis, ensured facilities were clean for guests, cleaned and maintained inflatables and blowers, maintained inventory of food and drinks, assisted owner in making schedules and entering information into Quickbooks, calculated and printed employee checks. Maintained all computers and point of sale systems.
Green Ford Lincoln/Suzuki of Greensboro Greensboro, NC May 2007 to June 2012
Performed various jobs, including Service Advisor, Cashier, Dispatcher, and Parts Counter person. Last position was as cashier responsible for collecting payments from service/parts/
body shop/sales customers and closing them reflecting proper payment types. Also collected payments from a/r customers and posted to proper accounts. Responsible for maintaining service and body shop files.
Computer Excellence Winston-Salem, NC March 2003 to present
Owner-Operator
Diagnose and repair computer hardware, software, networking equipment, and printers for clients at their home/business. Prepare written estimate and plan of action; repair and upgrade as needed, this includes removing virus' and malware and repairing any other related issues.
All American Ford Mercury Mocksville, NC October 2002 to March 2003
Service Manager
Responsible for 4 technicians, 2 trainees and 1 service advisor. Dispatched all work, computed payroll weekly, ensured all tickets were flagged; monitored expenses and productivity for the service department. Performed first line diagnosis of customers concerns and up sold recommended maintenance as needed. Cashiered customers upon pick up and ensured repairs were explained to their satisfaction.
Regal Ford Winston-Salem, NC October 1999 to October 2002
Service Advisor
Responsible for first line diagnosis of customers' vehicle. Responsible for assessing customers wants as well as their service needs. Responsible for handling any irate customers other advisors may have during the course of business. Responsible for locking and unlocking shop. Responsible for performing customer call-backs to ensure their service visit was pleasant and all their needs were met.
Flow Cadillac-Oldsmobile Winston-Salem, NC December 1998 to July 1999
Service Manager
Responsible for 2 service advisors, 8 technicians and 1 lane attendant. Dispatched all work to techs and monitored hours turned for the week, tracked all advisors tickets to ensure promise times were met. Cashiered customers upon pick-up and explained repairs to their vehicle and ensured customers were pleased with their service experience.
Flow Chevrolet Winston-Salem, NC May 1998 to December 1998
Assistant Service Manager
Responsible for 3 service writers, 15 technicians, 3 shuttle drivers and 1 lane attendant. Ensured all work was dispatched to appropriate team leader, communicated directly with team leaders to ensure promise times were met. Greeted customers upon pick up, explained repairs or services performed to their vehicle to ensure they were pleased with their service experience.
Parkway Ford Winston-Salem, NC November 1996 to May 1998
Service Advisor
Responsible for first line diagnosis of customer's automotive concern with estimates given when necessary. Initiated repair order reflecting trouble and tracked customer's repair order from initiation through work completion and tracked/monitored each technician's work hours performed. Evaluated customer's service and maintenance history for possibility to "upsell" service and routine maintenance of automobile.
ACHIEVEMENTS:
Certified General Motors (Chevrolet) Service Manger
Level I General Motors University of Automotive Management Service Consultant College
Level II General Motors University of Automotive Management Service Consultant College
Certified in Warranty Information Network Systems (WINS) Claims Processing
Achieved Gold Level Status in Cadillac Craftsman League (1995 and 1999)
Certified SSM1 Chrysler Service Management System
Certified SSA1Chrysler Essential Service System
Certified Chrysler Warranty Fundamentals, Warranty Policies and Warranty/CSC Advanced Applications.
Certified Chrysler Parts Management System
Certified Chrysler Wholesale Parts Marketing
Master Certified Ford/Lincoln/Mercury Service Manager
Recipient of 2007 Renaissance Award from High Point University for academic excellence
References:
Available Upon Request
Salary is negotiable.
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