Customer Service Administrative Assistant

Donna Binford

Email: *********@********.***

Address: **** ***** *** **

City: El Paso

State: TX

Zip: 79935

Country: USA

Phone: 915-***-****

Skill Level: Entry

Salary Range: $34,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Donna Binford

1710 Calle Paz Pl * El Paso, Texas 79935 * 915-***-**** * *********@********.***

GOAL

Returning homemaker seeking an entry-level HR position

EDUCATION & CERTIFICATION

Capella University Master of Science in Human Resource Management, Sept. 2010 - June 2013

Specialization: General Human Resource Management

GPA: 3.6

Park University Bachelor of Science in Social Psychology, April 2006 - August 2010

Concentration: Human Developmental

GPA: 3.0

SHRM Assurance of Learning Assessment - Certificate of Learning, expected April 2013

QUALIFICATIONS

Ability to interface with multiple levels of management and conduct research.

Possess conflict resolution skills and good written and oral communication skills.

Ability to conduct root cause analysis, problem solving, and problem analysis

Possess good planning, project management, communication, and technical skills.

RELEVANT EXPERIENCE

ADMINISTRATION

Coordinated with various staff for operational support activities; served as a liaison between departments and operating units in the resolution of day-to-day administrative and operational problems. (Contemporary Care)

Proposed and implemented an improved inventory control system. (Sha-Meel`s)

Identified and provided information necessary to ensure state compliance of critical documents. (Contemporary Care)

SUPPORT and COORDINATION

Coordinated and developed weekly events and specials attracting new customers. (Sha-Meel`s)

Initiated an incentive program resulting in improved staff productivity and morale. (Sha-Meel`s)

Scheduled and coordinated meetings, interviews, appointments, events and other similar activities for the director and other staff. (Contemporary Care)

Established, maintained, and updated files, databases, records, and other documents; developed and maintained data.

WORK HISTORY

2003-2006 Bartender Sha-Meel`s Lounge, El Paso, TX

2002-2003 Customer Service Representative West Corporation, El Paso, TX

2000-2002 Administrative Assistant Contemporary Care, El Paso, TX

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