Customer Service Management

Mary Klick

Email: *********@********.***

Address: ** * **** **

City: Bayonne

State: NJ

Zip: 07002

Country: USA

Phone: 201-***-****

Skill Level: Management

Salary Range: $85,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

JOB EXPERIENCE:

10/2006-4/2010 Broadway Concrete Corp

160 Broadway - 3rd fl., NY, NY 10038

Asst. Controller - A/P - Responsible for Purchase Orders - Invoice Entry and reporting -Vendor Discrepancies and Disputes A/R- AIA Progressive Billing-Change Orders, Collections, Reporting & Selling of Invoices - Contract Management -Review and manage all contracts -Payroll/Unions -Reporting - Payments - Yearly Rate-Benefit Updates & Estimating Costs/Benefit Forms/Audits/Grievances and Adjustments - HR Management- Employee Inquiries/Letters of Reference, Pay Adjustments, etc. Legal - Worked directly with Executives and Legal Department involving Lawsuits and Corresponding. Insurance - Filed, tracked and collaborated with Insurance Departments and Agents to resolve all W/C claims. Performed all Insurances Audits Misc. - Revamped all procedures-electronic document filing and record maintenance. References available upon request.

6/2005-5/2006 Falcon Pacific Construct, LLC

770 Lexington Avenue, NY, NY 10021

Project Account Administrator - Controlled all aspects of the business Payroll Management/HR -Accounts Payable/Receivables -Collections-AIA - Progressive Billing-Contracts Management- Job Cost Management/Analysis - Marketing - Customer Service/Relations and Problem Solving - Insurance Estimates/Audits/Tracking - Banking- Established all Bidding Procedures and re-vamped the entire structure of the company in areas including but not limited to re-writing the entire Charter of Accounts, Simplifying Billing Procedures, Job Tracking and increased the company`s OH & P Margins to allow for the rapid expansion and growth of the company. Rewrote all office procedures to include Electronic Filing of all Contracts, Agreements and Lease Documents - Prepared all Financials, Cash Flow Management and Forecast Reporting. Worked with Architects, Engineers, Leasing Agents and all others from the Swig Equities Property Management team to assist in a more unified working environment.

10/1997-2/2005 Lime Contracting, Inc.

381 Whiton Street, Jersey City, NJ 07304

Comptroller - Oversee all aspects of the business - Payroll Management -Accounts Payable/Receivables -Collections-AIA Progressive Billing - Contracts Management - Job Cost Management/Analysis Marketing - Customer Service/Relations - Problem Solving - Responsible for all Bidding Procedures - Insurance Estimates/Audits Banking - Solely responsible for the Computerization and Reorganization of the entire office

1995-10/1997 Bayonne Economic Development Corp.

630 Avenue C, Bayonne, NJ 07002

Office Management -- Receptionist, Clerical, Bookkeeping, Payroll, Data Entry, Data Base Coordination & Management Recording Secretary - Record, Type and Distribute Minutes of all Board of Directors meetings Program Manager of the Small Business Loan Program - Tele-Marketing, Follow-up, Loan Qualification, Processing of all Paperwork and Closing Development - Work with the Mayor, City Council, AIA`s, Attorneys and owners to move projects from an idea to a reality - Site Relocation and Expansion - EDA Financing - Work with State to aide businesses in obtaining funding to allow either job creation or retention within the City, Research and collection of all information regarding available sites within the City and other diverse duties

1985 - 1995 Palmer Contracting, Inc.

One Wilkinson Avenue, Jersey City, NJ 07305

Duties: Receptionist, Clerical, Legal Knowledge of Construction Contracts/Bid Documents, Progressive Billing, Job Costing, Accounts Payable/Receivables, Bookkeeping, Regular, Certified and Union Payrolls, Shipping/Receiving and other diversified duties

SPECIAL SKILLS:

NOTARY PUBLIC OF NY AND NJ, TYPING 95WPM, CERTIFIED QUICKBOOKS SPECIALIST, EFFICIENT ON MOST DOS AND WINDOWS 95/98/2K BASED PROGRAMS: e.g. MS WORD, EXCEL, OUTLOOK, LOTUS NOTES, ACCESS, PHOTOSHOP CS4, DREAMWEAVER, FIREWORKS, ILLUSTRATOR, POWERPOINT, PSDELUXE, QUICKEN, ALL QUICKBOOKS VERSIONS, PEACHTREE, DAYTIMERS, CRYSTAL REPORTS, PAYCHEX, ADP ONLINE, ADP CARPENTERS, MANNING REPORTS, CERTIFIED PAYROLLS, CCIP & OCIP REPORTING

EDUCATION:

Current - International Academy of Design and Technology - Studying to receive my Associates Degree in a Web Design and Development - Maintaining a 4.0 GPA - Anticipated graduation 2013.

Current - Universal Accounting - Studying to receive my Certification as a Professional Bookkeeper/Accountant then continuing on to receive my Certification as a Professional Tax Professional - Anticipated completion by February 2013

2010 - Universal Accounting - Certification as Quickbooks Specialist

1981- 1978 - Bayonne High School- HS Diploma - 3.5 GPA

Below is a list of the duties which, I have performed and juggled over my many years in the field.

* Typing 95 WPM

* Notary Public in NY and NJ

* Certified Quickbooks Specialist

* Banking - Wire Transfers - Deposits -Reconciliation's

* Bidding - Review Contract Specifications and prepare Qualifications Statements - Prepare and collect all paperwork required in addition to the original bid documents as well as preparation, review and submittal of the actual bid(s) itself.

* A/R - Billing (AIA Progressive Billing & Computer Generated) - Collections - CO Generation and Tracking

* A/P - PO Generation - Vendor Invoices (Coding -Verification-Entry-Payments)

* Payroll - New Hires-Garnishments-Processing of Paychecks-Expense Verifications-Reports and Payments-Liability (940-941 & State) Reporting and Payments - Union Benefit Reporting and Payments (Stamps) Audits - Resolutions - Grievances - W2 - 1099 Generation

* Violations - Tracking - COC - Resolution - Payments

* Insurance Claims - W/C Tracking - Reporting - Investigating - Audits

* Sales Tax - Tracking - Reporting and Payments

* Reporting - Financial (P&L-Income-Balance Sheets-Job Costing-Aging)-Certified Payrolls-Manning -CCIP & OCIP-OSHA 200 Logs

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