Carla Scott

Email: abp0zp@r.postjobfree.com

Address: ***** ** ****** ****** **

City: Montpelier

State: VA

Zip: 23192

Country: USA

Phone: 703-***-****

Skill Level: Director

Salary Range: $150,000

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

CARLA SCOTT

Richmond, VA 703-***-****

abp0zp@r.postjobfree.com

Executive Summary

Business Transformation Leader with business development, vendor/contract management, strategic planning, portfolio, process, and program management office expertise. Led diverse teams and delivered complex, multimillion dollar programs, built coalitions and led organizational change utilizing quality principles.

Experience

Velocitel - Glen Allen, VA 2012 - present

Business Operations Director

* Delivered process, system, compliance development and leadership for Turf/Construction Vendor in the Richmond/Norfolk markets driving improved financial results.

NII Holdings, Inc. - Reston, VA 2010 - 2012

Information Technology Program Director

* Program management and leadership for strategic global initiatives over $30M, Web Portal, and Business Intelligence/Data Warehouse. Delivered Web Portal with 500K+ customers which increased sales, self service functionality and information through ecommerce, rebranding, and information in Latin American markets.

Marketing & Strategy, Corporate Strategy & Governance Director

* Ensured the successful execution of an $11B portfolio of executive-sponsored initiatives by providing overall program governance leadership. Facilitated cross-program coordination, enhanced executive visibility and program governance best practices, and the identification and prioritization of new corporate initiatives in an international wireless company.

Sprint Nextel Corp. - Overland Park, KS 2005 - 2009

Product Operations, Fulfillment, Supply Chain/Logistics & Quality Director

* Delivered customer order fulfillment by addressing issues and escalations related to wireless device provisioning and delivery. Reduced customer complaints, with 40% increased volume and 30% less staff through process and operational improvements for 3rd largest telecommunications company.

* Developed wireless device quality strategy and requirements for zero defects to ensure a positive customer experience and reduced device returns/repair costs and customer churn by 10%.

* Led Program Management Office and strategic development, delivery and migration of logistics/distribution system to Oracle platform and increased metrics, reporting and stability over 50%.

Network Strategy & Pipeline Planning Director

* Developed organization`s strategic plan, aligned it with the corporate strategy, created the portfolios, and built the 600+ project pipeline, resource and project management processes, balanced scorecard reporting, competitive analysis, and tools which improved operating efficiency by 50%. Led merger integration of two companies for combined pipeline, program delivery and governance.

* Created Customer Experience team to drive cross-functional alignment, and reduce churn by 10%.

NEXTEL Communications - Reston, VA 2002 - 2005

Engineering & Operations Director

* Championed green-field planning assignment to drive business results, program delivery and governance through Pipeline and Resource Planning for all initiatives that impact Engineering and Operations resources.

* Delivered program roadmap, enterprise portfolio, pipeline, project management tool, processes and program accounting.

Network Engineering

* Led a Project Management team responsible for First Office Applications for national initiatives integrated into the network to increase revenue including iDEN releases, Voice Mail, and Switched services. Standardized process and ensured projects met quality standards as well as schedule requirements and project goals.

Velocita Corporation - Falls Church, VA 2000 - 2002

Network Planning Director

* Led national team in a start-up company for network, equipment, and capacity planning. Implemented the access infrastructure network in 40 Points of Presence (POPs). Developed processes, tools, and systems to support a 14,000 mile Cisco powered nationwide broadband network in less than a year.

* Developed, negotiated and implemented national business agreements with suppliers to purchase products, services, leased space, and collocation, while reducing expenses. Responsible for developing and maintaining on-going carrier relationships and contracts

* Supported sales, marketing, and regulatory in product development and implementation. Determined cost and feasibility of delivering fiber, Indefeasible Rights of Use, Data/Internet Protocol, and T1 to OC192 and wave products. Provided sales training to all new hires.

Global Crossing Development Company - Madison, NJ 2000

International Operations Planning Director

* Led project management team to plan and deliver international networks to increase revenue including South America Crossing.

* Standardized operational metrics across multiple countries increasing efficiency and reporting.

AT&T Corporation - Oakton, VA 1984 - 2000

Access Management Director

* Directed diverse organization of 150 people in 10 locations previously led by 10 directors to provide network facilities and infrastructure. Managed the provisioning to ensure optimum access costs through development and implementation of network grooming and optimization plans, and reduced expenses by over 10% each year.

* Directed interdepartmental team of key leaders to identify and implement an acquisition. Managed all vendor relationships and contracts with local carriers.

* Developed and led project management team responsible for identification, financial analysis, and building of local networks. Moved 80% of access purchases from suppliers to internal infrastructure.

Business Development & Program Management Director

* Supported business negotiations and development and management of national purchasing contracts with key executives reducing access costs by 25%.

* Led Project Management team to implement strategic national purchasing contracts with 7 key competitive access providers. The team achievements were recognized in the 1996 Annual report for growing T1.5 equivalents from 7,000 to 200,000 in 2 years.

National Service Manager

* Supported large government contract which generated over $50 million in revenue, by providing sales support, customer service advocacy, and quality assurance. Evaluated and managed process failures for an integrated voice and data network to successful resolution. Developed and executed a national customer satisfaction program for all government accounts. A key account improved results from 69% to 93%.

Education and Certifications

MS, Managerial Leadership, National Louis University, Evanston IL

BA, Business Management, National Louis University, Evanston, IL

Lean Six Sigma Certification, Villanova University, Commonwealth of Pennsylvania

Executive Development Program, Finance, Kellogg/Northwestern University, Evanston, IL

PMP Certification, PMI Member

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