Manager Customer Service
Resume:
RICHARD MARTIN
Email: *********@********.***
Address: *** **** **
City: LAPLACE
State: LA
Zip: 70068
Country: USA
Phone: 504-***-****
Skill Level: Management
Salary Range: $70,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Richard Martin III
104 Judy Ct. Laplace, LA. 70068 . 504-***-**** . *********@********.***
Eight years of railroad, customer service, and logistics experience beginning as a conductor in
the field to Terminal Operations Manager. Highly competitive, passionate, persuasive, and
aambitious. Able to establish processes to achieve results.
Demonstrated success record in:
a Building, maintaining and managing customer relationships.
a Distilling value and safe work ethics to new employees.
a Motivating peers to peak performance levels.
a Competitive/Strategic Planning
a Public Speaking
a MS Office Suite
a Operations Management
a Inventory Control
a Logistics Coordination
PROFESSIONAL EXPERIENCE
Union Pacific
Livonia, LA 3/2012- 9/2012
Manager of Terminal Operations
a Analyzed yard capacity and forecast production to meet each customers logistics plan
a Addressed customer issues and complaints with effective resource allocation and
commitment planning
a Allocated company resources to achieve objectives and meet monthly budgets
a Updated reports directly to executives via daily teleconferences
a Assessed operating key measures and developed action plans to meet goals
a Coached union employees on safety and productivity
a Responsible for leading and motivating 80+ people per day
a Performed employee development reviews and performance assessments
UnionPacific
Avondale,LA
8/2010- 3/2012
Manager of Yard Operations
a Conducted investigations for the company attendance policy.
a Communicated cross-functionally with internal customers and other stakeholders:
union employees, contractors, customers, U.S. Federal and State Governments (FRA,
TSA & ODOT) and rail competitors (CSX,BNSF,NS, and CN railroad)
a Ability to plan and coordinate rail traffic over the Huey P. Long Bridge.
a Knowledgeable of company operating practices and rules.
a Ensure a safe and productive work place while handling 24,000 cars a month.
a Held accountable for key measure groups that do not reach goal.
a Operated within a budget to accomplish goals.
a Established processes for major railroad terminal.
Union Pacific
Angleton/Freeport TX 2/2009-3/2010
Manager of Yard Operations
a Worked with important clients such as DOW, SHINTECH, and FORMOSA
coordinating the safe and timely manner of hazardous rail cars.
a Held responsible for key measure groups not reaching their goal
a Maintained maximum customer satisfaction.
a Held employees accountable for their work performance.
a Knowledgeable of companyas operating practices.
a Hosted 2 care events in educating the public about the dangers of railroad crossings.
Union Pacific
Bloomington, TX 10/2008 - 2/2009
Manager of Yard Operations
a Handled rail cars for the companyas second largest revenue maker, Formosa Plastics
a Held employees accountable for their work performance.
Field Management Training Program Omaha, NE 7/2008-10/2008
a Graduated from the first FMT (Field Management Training) program.
UnionPacificRailroad
Livonia,LA 11/2004 a 7/2008
Conductor
a On call 24 hours a day to ensure the safe and timely arrival and departure of trains.
Team Inc.
Baton Rouge, LA 01/2004 a 11/2004
Field Technician
a Performed daily inspections of VOC monitoring in chemical and refinery plants
a Performed maintenance on valves that had a high VOC content
a Upheld all plant safety regulations
Environmental Analytics
Baton Rouge, LA 05/2003 a 01/2004
Field Technician
a Performed daily inspections of VOC monitoring in chemical and refinery plants
a Performed maintenance on valves that had a high VOC content
a Upheld all plant safety regulations
Westside Galvanizing
Port Allen, LA 08/1993 a 05/2003
Foreman
aIn charge of production and labor
aQuality Control
aWorked in acid and flux tanks
aWorked in Zinc tank at temperatures of high heat
aLoading and unloading of trucks with fork lift
aOverhead crane operator
EDUCATION
Certificate in Business, University of Nebraska 2008
Dale Carnegie Program, Human Relations/Communications 2011
Bachelor of Science in Business Administration Colorado Technical University 2014
References Provided Upon Request
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