Engineer Project Manager

*** ***** **** ******, ** ***** 203-***-**** *******.*****@***************.***

PROFESSIONAL SUM MARY

I m a passionate Senior Level technology expert offering more than 14 ye ars of increased responsibility. I have a profound

understanding of the digital enterprise, proven organizational leadership a nd the ability to develop and deploy Information

Technology initiatives that consistently achieve strategic business objecti ves with best practice results focusing on Windows

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server and VMware virtualization technologies.

PROFESSIONAL EXPE RIENCE

June, 2010 to Present: Senior Infrastructure Engineer, Fujifilm Medical Systems Stamford, CT

Responsibilities:

Project Manager for 2003 AD migration to 2008 R2 Domain Level

Executive support to president and Director s, readily available by my Direct Line and Cell phone after hours and

weekends.

Responsible for Remote sites domain controller s and AV Endpoint server s

Server setup and support for Windows 2003/2008 R2 and VM ware environments

Deployed Vmware ESX \ upgrade all host from Esxi 3.5 to 4.1

Responsible for Venders and outside client integration

Supporting and sustaining 100 Windows servers for testing and deve lopment.

Deployed Citix Xenapp 6 server for testing internal software.

In charge of company s domain DNS, DHCP and WINS server keep ing them up to date and maintained

Responsible for Information Systems needs including hardware and s oftware purchasing, technology projects and

deployments, system management and monitoring, defining and impl lementing best practices, documentation

May, 2009 to June 2010: Senior Technical support Engineer, World Wrest

tling Entertainment Stamford, CT

Executives Level Support onsite and offsite for celebrity staff of WW E

Third Level Support for IPhones and Blackberry s

Track trends in the ticketing system, to see where we need improvement in training

Project Lead for VM, Hyper-V Deployment for Desktop Engineers and Helpdesk staff

Creating and developing Matrix to assess the current IT Helpdesk en vironment

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Lead Tech Working closely and providing guidance to 3 Level 2 tech nicians

Responsible for Refresh and deployment of over 300 new computers running windo xp core image

s ows

Researching and evaluating new Helpdesk monitoring software.

In charge of supporting Blackberry from 3 different carriers on Bes 4 .1 server

Supporting windows 7, XP, vista office 2003 office 2007 Exchange and financial applications

Maintain and enforce SLA Levels, Define and implement policies

April, 2008 to May 2009: Lead technical support Engineer, Starw ood Capital Group Greenwich, CT

As a Lead Technical Engineer i Supported High level executives CEO CTO CFO s

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Managing Desktop Support team, every day breaks, fixing, and keep ing the team motivated with projects. Contacting and

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negotiating with venders, evaluating new equipment to improve current infrastructure network systems.

Technologies supported windows XP, vista, office 2003 2007 Bloomberg financials, filmmaker pro

Lead tech Support for trade floor operations. (Bloomberg, Charles Ri ver)

Managed a team supporting PC hardware/software, including servers, desktops, and laptops in Windows and Mac

environments. Supervised 3 Desktop Techs, delegated responsibilitie s, and provided training/support. Planned, configured,

and deployed network switches, and routers.

Established and documented the first company-wide service level go als, help desk p

o procedures, policies, and requirements

Providing third level support for all high level executives at the corpo rate office and in home visits

Efficiently managed all contractor, hardware and software vendors an d service provider engagements including systems

and application maintenance schedules as well as related support con tracts and service level agreements.

Maintain global corporate storage systems as well as Windows enterp rise backup processes and procedures.

Perform production operations support including checking daily logs backup and recovery procedures.

Evaluated new technologies & tools, testing installation of new wind ows servers.

Establishing and maintaining technical standards, policies, and proce dures.

Michael W. Allen 147 Beers Road Easton, CT 06612 203-***-****

147 Beers Road Easton, CT 06612 203-***-**** *******.*****@***************.***

June, 2003 to April, 2008: Lead Technical Support Engineer, Ips os North America Norwalk, CT

Reported to the CFO and worked closely with other senior executives .

Managed Tier I and II Desktop support teams

Handled complex issues for third level Desktop support team

Efficiently negotiated and managed all vendor relations as well as pa rtner and service provider agreements and contracts.

Managed all aspects of Blackberry server and devices 315 devices globally.

Procurement Manger on all Dell hardware and Mobile Devices.

Negotiated cell phone contract with T-Mobile saving the company $1 17,000 on the entire annual bill.

Efficiently managed all contractor, hardware and software vendors an d service provider engagements including systems

and application maintenance schedules as well as related support con tracts and service level agreements.

April, 2001 to June, 2003: Systems Engineer, Millward Brown Fairfield, CT

Promoted from Desktop Support Analyst to Systems Engineer

Documented existing networks and created streamlined MIS policies /procedures that were used companywide. Finalized

documentation for network topology and policy standardization

Monitoring and maintaining all networked devices, as well as instruc ting users in network security and hardware and

software use. Also work as the initial point of contact at the helpdesk, assisting staff throughout the organization with a

wide range of technical issues by using specialized computer applica tions to generate trouble tickets, remotely connect to,

and control a user s pc to perform various task, such as, troubleshoot ing network connectivity issues, hardware and

software issues

Project Lead in IT mergers & acquisitions.

Recognized leader in desktop support, server administration and netw orking services.

Designed and implementing the Core XP Image globally.

September, 1999 to April, 2001: Lead Helpdesk Analyst, Compu ter Sciences Corporation Norwich, CT

Tier III IT support specialist responsible for responding to trouble tickets generated by the helpdesk for over 9000 users. Duties

include, adding workstations, printers and other devices to the network, tr oubleshooting network connectivity, hardware,

software and peripheral equipment issues, setting up workstations through imaging, software installation and configuration.

Systems Admin responsibilities included: user account setups, passwo resets, and, folder permissions changes

ord

Assisted in development of several Help desk divisions within United Technologies Companies. In the capacity of lead

help desk analyst.

Resolved all elevated help desk tickets from level 1 and level 2 and met SLA S in a timely and orderly fashion.

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Imaging:

Symantec Ghost or MS Image X, Acronis True Image Server, Imagecast, Microsoft BDD 2.5 imaging technology

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Microsoft User State Migration Tool (USMT) 3.0 Microsoft Windows Pr e-Installation E nvironment (WinPE)

Applications:

Exchange2003 2007, Photo Shop CS3, Symantec Backup exec, Legato, V Mware, AutoCad, Bloomberg, Charles River, Symantec

End point Protection,Adobe Acrobat Pro 9, ACT, File Maker Pro 9, MS Visio, MS Office 2003 .2007,Outlook 2010. Script Logic

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Spss 14, MS WSUS Server Blackberry 4.3 Server, Arc Serv; VNC, Heat Helpdesk Tracking, Yardi Accounting, Remedy Ticketing

System, Trackit Helpdesk Software. Medium level skills in batch file and VB scripting

Networking:

WSUS 3.0 patch deployment, LAN, WAN,Ethernet,, TCP/IP, PPP, DH CP, DNS, NFS, 802.11AGN and GPRS wireless, Cisco

routers and L2/L3 switches, Cisco PIX and VPN, HP OpenView, IDS, I PSec, LDAP and Active Directory, Dark Fiber optics.

Operating Systems:

VMware Esx 3.5 4.0 4.1 MS Windows 7, Vista, Windows 2000,, XP, V ista Mac OS MS Sever 2003, 2008R2

Hardware:

Lenovo and HP desktop and laptop support, Dell PowerEdge and PowerV ault, Cisco, Linksys, Blackberry, phone Google and

Android

EDUCATION/CERTIFIC ATION

Norwalk Community College Prese nt working towa rds

B.S. Information Technology Netw orks Administration

Michael W. Allen 147 Beers Road Easton, CT 06612 203-***-****

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