Engineer Project Manager

MICHAEL ALLEN

Senior Level Technology ExpertNameMICHAEL ALLENDate of Birth26 April 1978Address58 Jourmire Road, Bridgeport **********-***-********@************.****** site

Professional profile

I m a passionate Senior Level technology expert offering more than 14 years of increased responsibility. I have a profound understanding of the digital enterprise, proven organizational leadership and the ability to develop and deploy Information Technology initiatives that consistently achieve strategic business objectives with best practice results focusing on Windows server and VMware virtualization technologies.

Work experience

June, 2010 to PresentSenior Infrastructure engineer

Fujifilm Medical Systems Stamford, CT Project Manager for 2003 AD migration to 2008 R2 Domain Level .Executive support to president and Director s, readily available by my Direct Line and Cell phone after hours and weekends.Responsible for Remote sites domain controller s and AV endpoint servers.Server setup and support for Windows 2003/2008 R2 and VMware environments.Deployed Vmware ESX \ upgrade all host from Esxi 3.5 to 4.1Supporting and sustaining 100 Windows servers for testing and development.Deployed Citix Xenapp 6 server for testing internal software.Responsible for Venders and outside client integration.In charge of company s domain DNS, DHCP and WINS server keeping them up to date and maintained.Responsible for Information Systems needs including hardware and software purchasing, technology projects and deployments, system management and monitoring, defining and implementing best practices, documentation.

May, 2009 to June 2010

Senior Technical support Engineer

World Wrestling Entertainment Stamford, CT Executives Level Support onsite for celebrity staff of WWE Third Level Support for IPhones and Blackberry sTrack trends in the ticketing system, to see where we need improvement in training Project Lead for VM, Hyper-V Deployment for Desktop Engineers and Helpdesk staffCreating and developing Matrix to assess the current IT Helpdesk environment Lead Tech Working closely and providing guidance to 3 Level 2 techniciansResponsible for Refresh and deployment of over 300 new computers running windows xp core imageResearching and evaluating new Helpdesk monitoring software.In charge of supporting Blackberry from 3 different carriers on Bes 4.1 serverSupporting windows 7, XP, vista office 2003 office 2007 Exchange and financial applicationsMaintain and enforce SLA Levels, Define and implement policies

April, 2008 to May 2009

Lead technical support Engineer

Starwood Capital Group Greenwich, CT As a Lead Technical Engineer I Supported High level executives CEO, CTO CFO s.Managing Desktop Support team, every day breaks, fixing, and keeping the team motivated with projects. Contacting and negotiating with venders, evaluating new equipment to improve current infrastructure network systems.Technologies supported windows XP, vista, office 2003 2007 Bloomberg financials, filmmaker pro. Established and documented the first company-wide service level goals, help desk procedures, policies, and requirements Providing third level support for all high level executives at the corporate office and in home visits .Managed a team supporting PC hardware/software, including servers, desktops, and laptops in Windows and Mac environments. Supervised 3 Desktop Techs, delegated responsibilities, and provided training/support. Planned, configured, and deployed network switches, and routers.Lead tech Support for trade floor operations. (Bloomberg, Charles River)Efficiently managed all contractor, hardware and software vendors and service provider engagements including systems and application maintenance schedules as well as related support contracts and service level agreements. Maintain global corporate storage systems as well as Windows enterprise backup processes and procedures.Perform production operations support including checking daily logs backup and recovery procedures.Evaluated new technologies & tools, testing installation of new windows servers.Establishing and maintaining technical standards, policies, and procedures.

June, 2003 to April, 2008

sENIOR Technical Support Engineer

Ipsos North America Norwalk, CT Reported to the CFO and worked closely with other senior executives.Procurement Manger on all Dell hardware and Mobile Devices. Managed Tier I and II Desktop support teams. Handled complex issues for third level Desktop support.Efficiently negotiated and managed all vendor relations as well as partner and service provider agreements and contracts.op support team.Managed all aspects of Blackberry server and devices 315 devices globally. Negotiated cell phone contract with T-Mobile saving the company $17,000 on the entire annual bill. Efficiently managed all contractor, hardware and software vendors and service provider engagements including systems and application maintenance schedules as well as related support contracts and service level agreements.

April, 2001 to June, 2003

Systems Engineer

Millward Brown Fairfield, CT Promoted from Desktop Support Analyst to Systems Engineer.Documented existing networks and created streamlined MIS policies/procedures that were used companywide. Finalized documentation for network topology and policy standardization. Project Lead in IT mergers & acquisitions.Recognized leader in desktop support, server administration and networking services.Monitoring and maintaining all networked devices, as well as instructing users in network security and hardware and software use. Designed and implementing the Core XP Image globally. worked as the initial point of contact at the helpdesk, assisting staff throughout the organization with a wide range of technical issues by using specialized computer applications to generate trouble tickets, remotely connect to, and control a user s pc to perform various task, such as, troubleshooting network connectivity issues, hardware and software issues.

Technical Skill

Imaging:

Symantec Ghost, MS Image X, Acronis True Image Server, Imagecast, Microsoft BDD 2.5 imaging technology,Microsoft User State Migration Tool (USMT) 3.0 Microsoft Windows Pre-Installation Environment (WinPE)

Application:

Exchange2003 2007, Photo Shop CS3, Symantec Backup exec, Legato, VMware, AutoCad, Bloomberg, Charles River, Symantec End point Protection,Adobe Acrobat Pro 9, ACT, File Maker Pro 9, MS Visio, MS Office 2003 .2007,Outlook 2010. Script Logic Spss 14, MS WSUS Server Blackberry 4.3 Server, Arc Serv; VNC, Heat Helpdesk Tracking, Yardi Accounting, Remedy Ticketing System, Trackit Helpdesk Software. Medium level skills in batch file and VB scripting

Networking:

WSUS 3.0 patch deployment, LAN, WAN,Ethernet,, TCP/IP, PPP, DHCP, DNS, NFS, 802.11AGN and GPRS wireless, Cisco routers and L2/L3 switches, Cisco PIX and VPN, HP OpenView, IDS, IPSec, LDAP and Active Directory, Dark Fiber optics.

Operating Systems:

VMware Esx 3.5 4.0 4.1 MS Windows 7, Vista, Windows 2000,, XP, Vista Mac OS, MS Sever 2003, 2008R2,eopen

Hardware:

Lenovo and HP desktop and laptop support,Apple, Dell PowerEdge and PowerVault, Cisco, Linksys, Blackberry, phone Google and Android.

networkingWireless securityGroup PolicyDNS/DHCP

AD/VMWAREVMWAREActive Directory

Education/Certification

2009- 2011

WESTERN GOVERNORS UNIVERSITY

Presently working towards double major In:

B.S. Information Technology Networks Administration

B.S. Health Information Technolgy

2008 - 2009

Norwalk community college

Presently working towards B.S. Information Technology Networks Administration

Contact this candidate