Customer Service Manager

Margaret McIsaac

Email: *********@********.***

Address: ** *********** ****

City: Milford

State: MA

Zip: 01757

Country: USA

Phone: 508-***-****

Skill Level: Experienced

Salary Range: $50,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Margaret E. McIsaac

19 Shadowbrook Lane Unit 37 Milford MA 01757

Mobile Phone: 508-***-****

*********@********.***

Responsible, organized leader looking for a coordinator position in a team oriented environment.

WORK EXPERIENCE

2008-Present Imperial Cars Corporation, Mendon, MA

Accounting Clerk /Administrative Assistant

* Duties include: Provide administrative support to team members, performing customer service requests and duties as required, responsible for updating and reconciling multiple accounting schedules and remittances, preparing and analyzing high level data for payroll, commissions, and weekly executive meetings, and performing short term and long term projects as assigned on a daily basis.

* Technical skills include experience with Microsoft Office programs and Microsoft Outlook, and experience with Automate Accounting Programs. Other employment attributes include currently possessing CVR certification (2008), and performing Notary Public duties (2009).

Project Coordinator

* Duties include: compiling, organizing, and distributing data and reports to the General Manager, CFO, Business Development Manager, and the Fixed Operations Director within established timeframes, assisting and managing the implementation and design of corporate policies and procedures within the accounting division, organizing and implementing training to various administrative positions, coordinating customer service based events, intercompany events, and internal processes.

Receptionist

* Duties included: Responsible for providing initial customer service to customers and employees, performed daily operating procedures which included cashiering, managing communication requests via phone and email, filing and organizational procedures, and prepared technical and supporting paperwork for co workers and employees.

* Technical skills included Microsoft Office Programs and Reynolds & Reynolds Accounting Program.

1999-2007 Southwick`s Wild Animal Farm, Mendon, MA Executive Assistant to the CEO

* Duties included: Responsible for implementing company policies and procedures, provided assistance to multiple directors, preformed daily administrative and operational duties as required, provided communication between department executives and managers, responsible for employee recruitment and training, planned and organized internal corporate events.

Food Management Supervisor

* Duties included: Supervised and managed 40+ employees in numerous food locations, responsible for employee training, executed employer and state food regulations, provided managerial and minor administrative assistance as needed.

Event Coordinator

* Duties included: Organized and coordinated various corporate, non-profit and family events, performed as customer service liaison between company departments and clients, responsible for planning and execution of educational and recreational activities, logistics, and overall customer satisfaction.

EDUCATION

Westfield State University, Westfield, MA

Bachelor of Science Degree

Major: Business Management/Marketing

Minor: Commercial Recreation and Tourism

Contact this candidate