Health Insurance Consultant

ALICJA WIELUNSKA

User experience consultant, creating a better digital experience on all devices.

+33 (0) 7 70 26 60 66

******@*******.***

Professional history

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User Experience Consultant, Appssavvy (NYC, USA)

Gathered requirements for a multimodal interface serving internal and external clients.

Created dozens of interactive wireframes (Axure).

Built a functional prototype (Axure) depicting system behavior and flow for six distinct user roles.

Provided UX best practice guidance for desktop and mobile UIs.

Created a comprehensive style guide in collaboration with visual artists.

UX Lead/Consultant Showtime Networks (NYC, USA): SHO.com Rebuild 10/10 - 05/11

Compiled comprehensive requirements document, working with marketing, production, tech and creative teams.

Created workflows, wireframes (Axure), use cases, technical specifications, and UX advice for 150+ pages.

Identified content to be applied on multiple platforms (PC, mobile [including non-touch-screen], and tablet.)

Created template versions of the TV shows websites, reducing set-up and maintenance time.

Added flexibility for both high-content and low-content websites corresponding with business needs.

Incorporated social media and sharing, a new major feature.

Created a simplified registration flow, collecting more data and encouraging social media signups.

Information Architect Consultant, Cablevision (NYC, USA) 08/10 - 10/10

Incorporated an upcoming mobile product for purchase into the prototype of an existing site.

Created: workflows, wireframes (Axure), functional prototype (Axure), user testing script.

UX Designer Consultant, Showtime Networks (NYC, USA): Showtime Anytime 02/10 - 06/10

Introduced UX standards and practices to Showtime s Digital Media department.

Documented full UI requirements for Showtime Anytime, incorporating business development, marketing, technology,

production and creative team needs, and created a product of consensus.

Created simple review and modification processes to improve communications with business st akeholders.

Designed sitemap, workflows and wireframes (Illustrator) detailing the full functionality of the web-based application.

Provided UX guidance to Showtime TV Show websites (Dexter, Weeds), SHO.com and Smithsonian Channel.

Improved usability testing scripts, and provided guidelines and advice for successful usability testing.

Usability Consultant & Psychologist, PTG Global, (Sydney, Aust .) 03/07 - 02/09

Created and improved websites and applications through requirements gathering, design and expert analysis.

Reduced helpline calls and increased conversion rates for online services.

Designed interfaces preferred by 66% of users and which reduced data input time.

Created comprehensive sitemaps, wireframes (Visio) and interactive prototypes for highly complex websites.

Created templates for interaction with: ecommerce sites, libraries, data entry, internet banking, airline bookings.

Conducted user research sessions with individual stakeholders, usability testing (Morae, Tobii), and focus groups.

Educational History

MPsych (Organisational), University of New South Wales 2004-2006

Received the Stephanie J. Moylan Memorial Prize for best empirical thesis: Predicting Website Usability by Applying

Cognitive Load Theory to User-Centric Websites . Created a predictive model for the usability of health insurance websites .

BSc (Psychology; Hons), University of Sydney 2000-2003

Honours in Psychology, with research focussing on how visual associations affect autonomic responses.

References available upon request.

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