Customer Service Manager
Resume:
DonnaJ. Sloan
Email: *********@********.***
Address: ***** *. ***** ****** ******* C-28
City: Phoenix
State: AZ
Zip: 85027
Country: USA
Phone: 719-***-****
Skill Level: Entry
Salary Range: $20,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Donna J. Sloan
223 W. Cheyenne Rd. Apt. 204
Colorado Springs, CO. 80906
Email: *********@********.***
Objective: To develop my skills in a professional medical environment, allowing me to maximize my potential and career experiences, promote new challenges, allow for growth and to further my education in this field.
Summary of Skills: *High Energy*Patient Care*Multi-tasking*Compliance*Detail Oriented *Customer Service*Conflict Resolution*Team Building
Work Experience:
Patient Care Tech -Memorial Wound Clinic, Memorial Hospital Co. Springs, CO. 80910
Oct. 2011-Present
*Patient care, taking vitals, Glucose levels, transfers, removing wound wraps, cleansing wound area, aid RN`s with wound measurements and charting.
*Ordering of supplies for unit, linen orders, breaking down charts, preparing new charts, preparing and sterilizing patient rooms, patient reminder calls
CNA-Memory Care Unit-Emeritus at Broadmoor (Assisted Living) Co. Springs, CO. 80906
Dec. 2009- Sept. 2010
*Cared for Residents in Memory Care Unit with Adult Daily Living
*Distributed Medications to residents, charting.
Banquet Server/Uniform Clerk- Broadmoor Hotel Co. Springs CO. 80906
May 2008-Jan. 2011
*setup and breakdown of banquet functions, ensuring the best customer satisfaction while maintaining professionalism
*worked in uniforms, preparing employees uniforms to be sent to cleaners, scanning in and sorting clean uniforms, basic computer details, sewing of employees uniforms
Technical Care Representative-T-Mobile Call Center Co. Springs, CO. 80920
July 2007-May 2008
*Performed call center duties, responding to customer inquiries for all phone concerns
*Ensured customer satisfaction by troubleshooting technical problems
Sales Associate/Inventory Management-Home Depot-Wilmington DE& Co. Springs CO.
April 2002-May 2007
*Product management related to inventory control, ordering merchandise via automatic inventory control system, implemented price changes, customer satisfaction
Customer Service/DepartmentManager- Bed Bath and Beyond, Wilmington DE.
May 2000- May2002
*Supervised Cashiers and customer service associates, scheduling for front end associates, performed account functions relative to retail and service environment
Assistant Manager for Overnight Receiving/Department Manager/Cashier-Walmart Traverse City MI.
Feb. 1997-May 2000
*Supervised 15+ employees and two Support Managers. Maintained weekly schedules for employees, distributed merchandise to sales floor
Education:
May 2011 Completed EMT Basic class and received License to practice
Sept. 2009 CNA certification via NNAAP
Aug. 2009 QMAP Certified- (Qualified Medication Administration Person)
Sept. 2003 Delaware Technical Community College, Wilmington, DE. Allied Health
GPA 3.6
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