Management Customer Service

Randy Brown

Email: *********@********.***

Address: **** ********* ***

City: Ewa, Beach

State: HI

Zip: 96706

Country: USA

Phone: 808-***-****

Skill Level: Management

Salary Range: $45,000

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

RANDY J. BROWN

5453 ALBATROSS AVENUEEWA BEACHHAWAII 96706808.388.3927 *********@********.***

EXECUTIVE SUMMARY

RESULTS LEADERSHIP INTEGRITY

A proven management professional with strong leadership and motivational capabilities that reflect effective business strategies resulting in maximum project performance, team retention and project profitability. An expert in enhancing team motivators, project performance; developing strategic marketing programs, minimizing cost initiatives; and promoting strong work ethic among team and developing team to fullest potential. Dedicated to maintaining a reputation built on uncompromising business ethic, leading by example and promoting positive work environment ensuring project viability.

Team Training

Operations Management Retention Strategies

Start Up Projects

Self-Motived Enhancing Project Performance

Regulatory Compliance

PROFESSIONAL EXPERIENCE

SECURITAS INC. HONOLULU, HI FEB - PRESENT

SITE SUPERVISOR WATERFRONT AT PU`ULOA

Functions as a supervisor of Security Officers, Lead Officers and other company personnel assigned to one or more posts at client site(s); acts to ensure that all post orders are followed, that established rounds are completed, and that adequate reports are filed; notifies proper authorities and client in emergency situations.

Coaches and disciplines personnel as appropriate; seeks advice from company management or designated representatives as appropriate; meets personally with employees and documents coaching and disciplinary actions.

Trains Security Officers and other company personnel; reviews post orders and other details of assignments with subordinates.

Assists in the submission of payroll and personnel information to the company as designated.

Ensures adequate coverage of all posts and positions in conjunction with company management.

Prepares files and submits various reports as required.

Inspects posts as scheduled and meets with subordinates to outline tasks and responsibilities.

Meets with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service.

FOREST CITY RESIDENTIAL MANAGEMENT, INC. HONOLULU, HI Jun 2006 - Feb 2012

NAVY FAMILY HOUSING PUBLIC PRIVATE VENTURE

PROPERTY MANAGER

Recruited, trained and stabilized a highly motivated team of property management professionals resulting in project profitability through effective training and motivation, marketing, constant successful operational strategies that result in profitable venture that exceeds project performa standards. Led team to exceed performance expectations, reducing team turnover. Strong partnership relationships established with Navy Region partners to ensure clear communication and reporting and performance principles.

Leads management, resident services team at multi-location military portfolio on Oahu and Kauai. Developed independent marketing, retention and operational strategies for each site.

Develops leads and manages team to high performance. Accountable for recruitment strategies in hiring and retaining key talent. Ensures compliance with State, Federal and local law with respect to Fair Housing, OSHA, Hawaii Landlord tenant code and team licensing and certifications.

Manages administrative, legal compliance, and financial reporting functions for portfolio.

Risk assessments and quality assurance reviews to evaluate compliance with requirements and to identify potential gaps in policies, procedures and business processes.

Developed, improved operational strategies to enhance resident perceptions, improve marginal-performing sites, and/or individuals. Improved guidelines, policies and procedures to streamline operations for team. Minimized losses and delinquencies maximized front end recoveries.

Developed, fosters positive relations with Navy Region partners. Ensures all military housing program requirements and regulations are monitored and in full compliance.

Works with construction/development department in revitalization of homes and the planning, design and construction of new homes; and historic preservation, renovations and reconstruction of homes.

Ensures all military housing programs requirements and regulations are monitored regularly and are in full compliance with appropriate regulatory agreements and agencies. Ensures that all supervised associates are familiar with and understand them.

Maintains delinquent accounts and works with residents to resolve any delinquency.

ACHIEVEMENTS

Substantially reduced operating costs by identifying expense overages, adjusting expense parameters for sites leading to improved profitability. Implemented new rent/damage collection strategies, enhanced property management software to improve team time management and productivity and accurate record keeping.

Improved partnered relationships by initiating open dialogue to ensure defined of roles and assist in defining responsibilities for interdepartmental teamwork. Improved waitlist work flows to ensure increased referral traffic translated into higher closing ratios and improved occupancy rates. PHMA has awarded our partnership Military Housing Partnership of the year five times times consecutively in 2007- 2011.

Launched several strategic marketing campaigns, enhanced website design, that led to increased traffic, partner referral opportunities thus maintains entire portfolio as viable alternative to home ownership in high BAH market.

Developed, implemented Resident Advisory Board program to improve resident/team relations and communications opportunities.

Team consistently performs to above standard ratings. Each year residents rate our performance via CEL

and Associates survey process. Each year portfolio receives several A-List awards for resident satisfaction.

Improved resident perceptions of PPV initiative to ensure project success.

Worked closely with CNIC and local command for development of improved technology for eNH (Electronic Navy Housing) referral process to ensure data integration with Yardi Voyager systems, thereby improving partnership workflows.

Transitioned over a thousand residents from demolition/reconstruction communities to new construction homes, flawlessly. Developed and implemented all processes and procedures to accomplish this initiative.

MILITARY HISTORY

UNITED STATES MARINE CORPS 1975-2006

SENIOR AIRCRAFT MAINTENANCE CHIEF/ SERGEANT MAJOR

Plans directs, coordinates, supervises and and mentors thousands of Navy and Marine Corps Aviation personnel in 74 various military occupation; specialities producing efficient combat ready deployment teams.

Managed civilian military contract personnel preparing contracts, to include proposals and bids.

Develops Marine Corps and Civilian Aviation policies and procedures.

Enforces compliance of operations personnel with administrative policies, procedures, safety rules and government regulations.

Monitor personnel turnovers and makes appropriate assignment per prerequisites.

Confers and cooperates with management and others in formulating and implementing administrative, operational, and customer relations policies and procedures.

Sergeant Major/Master Gunnery Sergeant (E-9)

Senior adviser to the Commanding Officer on all matters relating to the good order and displace of enlisted personnel and aircraft readiness.

Strong communication, negotiations, organization and problem-solving skills.

Promotes personnel welfare by resolving human relations problems and promoting personnel health and well-being. Holds employees accountable.

Evaluates and resolves human relations, labour relations, and work related problems, and meets with management to determine appropriate action.

Possess in-depth understanding of administrative and safety policies, programs, procedures, duties, commitments, responsibilities, priorities and command goals.

PFC- Sergeant Major/Master Gunnery Sergeant (E-9)

AIRCRAFT MAINTENANCE CHIEF/ SERGEANT MAJOR

Military Police Officer

Corrections Officer

Cross Country Chaser

Behavioural Science Counsellor

Professional Education

Bachelor of Science, Business Management, Sovereignty University, Arlington, Virginia.

Associate Of Arts Degree, Florida Junior College, Jacksonville, Florida.

PHMA, Professional Housing Management Association - active member.

Professional references available upon request

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