Administrative Assistant Customer Service

WILMISE JEAN-BAPTISTE

Email: ********@************.***

Address:

City: BROOKLYN

State: NY

Zip: 11226

Country: USA

Phone: 718-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Energetic Administrative Assistant with eight years experience in high-level executive support roles. Organized and professional. Receptionist specializing in administrative support to busy early intervention office. Committed to delivering high quality results with little supervision. Dedicated and focused Receptionist who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.

Educational Background:

High School Dipolma from Medgar Evers College City University of New York, Brooklyn NY 1/2001 to 12/2012 (Nursing)

Job History / Details:

Summary

Energetic Administrative Assistant with eight years experience in high-level executive support roles. Organized and professional.

Receptionist specializing in administrative support to busy early intervention office. Committed to delivering high quality results with little supervision.

Dedicated and focused Receptionist who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals.

Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.

Highlights

Microsoft Office

Meticulous attention to detail

Results-oriented

Self-directed

Time management

Excellent communication skills

Customer service-oriented

Multi-line phone proficiency

Quick learner

Energetic and organized

Microsoft Word

Professional and mature

Resourceful

Dedicated team player

Mail management

Deadline-oriented

Pleasant demeanor

Advanced clerical knowledge

Attention to detail

Fluent in Creole

Accomplishments

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed patient reports accordingly.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Data Preparation

Prepared evaluation report packets for the Principal Administrative Assistant staff for review before scheduled Individual Family Service Plan of procedures and services justification.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying documents for inter-departmental use.

Evaluation Reports

Reviewed evaluation reports for completeness, attached print-outs to reports into standard order and filed reports in designated areas according to alphabetic and numeric filing system.

Experience

October 2002 to September 2010

Department of Health and Mental Hygiene Brooklyn, New York

Administrative Assistant

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Handled all media and public relations inquiries. Maintained the front desk and reception area in a neat and organized fashion and prepared conference rooms. Maintained an up-to-date department organizational chart. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Received and distributed faxes and mail in a timely manner. Received and screened a high volume of internal and external communications, including email and mail. Handled and processed confidential client information.

May 2002 to September 2002

Department of Finance Brooklyn, New York

Receptionist

Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Verified and logged in deadlines for responding to daily inquiries. Updated patient accounts and information on a daily basis.

Created databases and spreadsheets to improve inventory management and reporting accuracy. Managed incoming and outgoing calls for busy office.

Scheduled and confirmed appointments for entire management team.

February 2001 to July 2001

Edwin Gould Services New York, New York

Receptionist

Handled and processed confidential patient information. Standardized department filing system to increase efficiency. Scheduled and confirmed appointments for entire management team. Verified and logged in deadlines for responding to daily inquiries. Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Handled and distributed all incoming and outgoing mail.

Education

Medgar Evers College City University of New York Brooklyn, New York

Bachelor of Science Nursing

Dean Academic Achievement Award

Coursework in Psychology, Biology and Chemistry

Microsoft Office Applications Certificate

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