Customer Service High School

Vicki K Burgess

Email: ********@*********.***

Address:

City: Lynnwood

State: WA

Zip: 98087

Country: USA

Phone: 425-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I wish to be in an enviroment where I can advance my skills to a higher lever. I have high attention to detail and organizational skills. I am a full on team player but working alone is great also.

Educational Background:

High School Dipolma from Culver City High School, Culver City CA 1/2001 to 6/1980 (General Studies)

Job History / Details:

Experience

6/2011 to 10/2012

Alliance One, Inc Seattle, Washington

Duties included the following: Determined what action was needed to bring delinquent accounts up to date.

Processed and balanced all funds received.

Documented and completed all correspondence and adjustments.

Completed and faxed closing logs for all employees to be processed at main office.

Used spreadsheets to track cancellations.

Responsible for confirming status of cancellations.

Maintained data required by Alliance One to determine status of accounts which needed to be canceled.

Greeted customers and helped them to receive cash, credit card or check payments.

11/2005 to 10/2010

Made In Washington Lynnwood, Washington

Operations Associate

Duties include the following: Responsible for all aspects of store operations while Store Manager was away.

Assisted in scheduling, maintained store inventory by creating purchase orders, receiving and verifying inventory, stocking deliveries, and updating Citrix system.

Designed store displays to emphasize promotional products.

Assisted in quarterly store inventory counts.

Supervised other employees, assigned work duties, positions and work performances.

Provided ongoing employee training.

Created special orders for corporate and preferred customers.

Resolved customer complaints with a positive customer service attitude.

Frequently had highest sales volume for store.

8/2004 to 7/2005

Verizon Graphic Department Everett, Washington

Graphics Designer

Duties include the following:.

Quickset Department - Data entry to create attractive and efficient Yellow and White Page ads for phone books.

Proofed ads created by other designers to insure they had correct information and were without errors.

Create custom ads and display ads.

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