Manager Customer Service

Eboni Robinson

Email: ********@**********.***

Address:

City: Forrest Park

State: GA

Zip: 30297

Country: USA

Phone: 678-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

To utilize my managerial and customer service skills in an environment where I can be a major contributor and build a continually evolving highly successful unit

Educational Background:

High School Dipolma from Dekalb Community College, Stone Mountain GA 1/2001 to 9/1991 (biology)

Job History / Details:

Summary

To utilize my managerial and customer service skills in an environment where I can be a major contributor and build a continually evolving highly successful unit

Experience

May 2010 to December 2012

Checkers Jonesboro, Ga

General Manager

Responsible for total store operations and performance

Lead management team in quality store performance

Ordered all products ( food, paper, cleaning)

Developed scheduled budget projections

Controlled all operating costs (food,repair and maintenance, employee turn over)

Worked with managers to set goals for store and associates

Developed and adjusted annual marketable plans to record goals and track progress

Kept store in compliance with all state and federal labor laws

Managed payroll

Reviewed employee performance results and developed action plans to improve specific measures

August 2008 to May 2010

Publix Supermarkets Atlanta, Ga

Office Staff

Performed daily bookkeeping procedures

Counted all tenders

Prepared deposits(cash, checks,other forms of tenders)

Ordered and stocked office supplies

May 2003 to July 2008

AMF Worldwide Forrest Park, GA

Food and Beverage Training Manager

Responsible for training all new food and beverage managers(south district}

Responsible for total food and beverage department including

Schedules (snack bar and bar)

Ordering product ( food, paper, and alcohol )

Controlling operating costs (food, paper,liquor, employee turnover)

Responsible for associate development and customer satisfaction

Kept department in compliance with all state and federal labor and liquor laws

September 2001 to April 2002

RTM/MRS Winners Jonesboro, GA

Assistant Manager

Responsible for scheduling all non-management

Keeping daily controllables in compliance with company standards

Ordered supplies

August 2000 to September 2001

Church's Chicken Riverdale, GA

Store Manager

Responsible for total store operations

Lead management team in quality store performance

Ordered all products

Developed scheduled budget projections

Controlled all operating costs

Worked with managers to set store and associate goals

Managed payroll

Ensured training and cross training of all associates

April 2000 to August 2000

Publix Supermarkets Atlanta, GA

Office Staff

Performed daily bookkeeping procedures

Counted all tenders

Reconciled and balanced tills

Prepared all deposits( cash, checks,and other forms of tender

Ordered and stocked office related supplies

June 1995 to October 1999

Checkers Atlanta, GA

General Manager

Responsible for total store operations

Ordered all product

Controlled operating costs

Developed annual market plans

Developed associates and management

Schedules

Kept store in compliance with all state and federal labor laws

December 1994 to June 1995

REJ/Burger King Atlanta, GA

Assistant Manager

Scheduled all non management employees

Kept daily controllables in compliance with company standards

Responsible for maintaining stock levels

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