Customer Service Human Resources

David Kasten

Email: *********@********.***

Address: **** ********** **

City: Katy

State: TX

Zip: 77450

Country: USA

Phone: 281-***-****

Skill Level: Management

Salary Range: $58,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

(David Mark Kasten

1303 Hannington Drive

Katy, Texas 77450

Home Phone: 281-***-****

E-Mail: *********@********.***

Organized, able to multi-task under high pressure and strict time lines, an effective administrative professional with 16 years of experience supporting executives, managers and staff to improve internal operations, processes and procedures, and conversions to automated/interface systems for more effective delivery of services and information. Proficient in office desktop softwares, SAP, and Natural HRIS. Diversified skill sets covering administrative management, policy and RFP writing, benefits, accounts and project management. Excellent inter-personal, phone and communication skills.

QUALIFICATIONS:

* Over 8 years' experience in human resources including: benefits administration, enrollment database management and reporting; training; open enrollment presentations to active employees, retirees and survivors;

* Over 8 years' experience in resume review, interviewing applicants and making final selections for hiring.

* Over 13 years' experience in formalizing RFPs; reviewing bids, interviewing prospective contract awardees; negotiating final contracts and presenting to selection committees or management for the award process.

* Over 6 years' experience in payroll and payroll reporting.

* Skills in SAP, Natural HRIS, GHRS, Lotus, and QuickBooks. Proficient in Microsoft Word, Excel, PowerPoint, Explorer and advanced skills in Internet research.

* Expert in Medicare parts A, B, C and D; Medicare Advantage Plans and Medicare Supplement Plans.

ACCOMPLEMENTS:

* Migrated entire City of Houston Medicare eligible retiree population from self-insured plans to Medicare Advantage and Supplement F Plans saving millions in medical expenses per year.

* Lead the retirement team from a manual system of reporting deductions to various Pension systems to a data interface system. Created, tested and implemented a financial interface for receiving inbound deduction files to automatically process and update general ledger tables and charging back departments eliminating many hours of data entry and file auditing.

* Develop, test and implement an electronic system of processing retirement applications. The applications packet consisted of 18 forms that had to be typed - most with duplicate information. The process developed only required entry once into a spreadsheet and through a merge placed all the information on the new forms on the computer. Staff went from being able to type 6 - 8 packets per week to three per day.

* Developed all payroll forms on computer eliminating the need for typewriters or paper storage.

* Awarded "Supervisor of the Year" for the Public Works and Engineering Department - 1999

WORK EXPERIENCE:

CITY OF HOUSTON - DEPARTMENT OF HUMAN RESOURCES

HUMAN RESOURCE SUPERVISOR JULY 2007 TO PRESENT

Lead a team of Administrative Assistants for the Retiree Eligibility Section of Benefits. Process and maintain reports; track enrollments and reconcile invoices; assist with testing and system change request for the section's SAP needs; provide reports from SAP to staff, management and vendors; lead Open Enrollment meetings; assist with Medicare Advantage Plan contract renewals and RFP responses; assist vendors with their needs for information, document copies or solving invoice issues; send interfaces to Pension systems for deduction changes and process their inbound deduction files, process chargeback files for posting cost to the departments; post direct payments to SAP and reports; balance and make deposits each month; provide customer service to retirees; handle issues that may fall outside the scope of a staff members duties.

DAVID MARK KASTEN RESUME PAGE - 2

ADMINISTRATIVE ASSISTANT JUNE 2005 TO JULY 2007

Process City of Houston Retiree's benefits and enrollments, changes and pension deductions. Provide customer service to retirees with questions about benefits, choices of different plans offered and filling out paperwork. Provide reports for management and reconcile medical invoices from vendors monthly.

CITY OF HOUSTON - DEPARTMENT OF PUBLIC WORKS & ENGINEERING

ADMINISTRATIVE SUPERVISOR JUNE 2000 TO DECEMBER 2004

Lead a team of Account Clerks and a Senior Accountant in the Procurement and Accounting Section of Right-of-Way & Fleet Maintenance. Write Contracts, RFPs, attend pre-bids, select vendors based on bids and proposals for contracts and price agreements. Maintain filing system for P.O.'s, receivers, and City contracts; solicit informal bids, audit requisition orders. Prepare reports and information for management to help with budget preparation. Work with field staff in achieving needed aggregates and products to maintain levels of services to citizens.

PAYROLL SUPERVISOR AUGUST 1999 TO JUNE 2000

Lead of team of Senior Payroll Clerks and support staff in processing, researching and handleing all inquiries for employees in the Public Works Department applying for a Service Retirement, Deferred Retirement, entering the DROP or Buy-Back Programs; audit payroll, payroll deductions, pay checks, leave balances/accruals, terminal pays, payroll supplements, fringe benefit's paperwork; supervise the file room staff, control and protect employee's payroll, personnel, and medical files, and handle inquiries for Open Records act request. Oversee the staff that receives and distributes mail for the section; supervise the reception area staff; order and process requests for supplies for the Human Resource Division of PW&E.

HUMAN RESOURCE ASSISTANT NOVEMBER 1996 - MAY 1998

Process and audit injury paperwork, injury payroll, processing injury leave, recap injury pay from all sources in order to process refunds or retrieve over payments.

SENIOR PAYROLL CLERK MARCH 1994 - NOVEMBER 1996

Process/audit payroll, payroll deductions, pay checks, and leave balances/accruals, terminal pays, payroll supplements, fringe benefit paperwork, composing correspondences and reports.

THE MATTRESS FIRM - HOUSTON, TEXAS SEPTEMBER 1991-SEPTEMBER 1993

ACCOUNTS PAYABLE ASSOCIATE

Track, audit and pay all invoices for the stores, distribution centers, and the corporate offices; handle all contract and employee payroll for Houston and Dallas. Assisted the company controller with the data entry and balancing of the general ledger; assisting customers with questions when calling the Corporate Offices.

WAREHOUSE SUPERVISOR

Lead a team of warehouse personnel and delivery drivers, ordering and tracking. Assisting customers who come to the warehouse for pick-up and resolving customer complaints about deliveries.

SEARS, ROEBUCK & COMPANY - HOUSTON, TEXAS

LOSS PREVENTION ASSOCIATE SEPTEMBER 94 TO NOVEMBER 98

Tracking cash register over-and-shorts through investigations and interviews. Tracking shortages of inventory through investigations and correcting errors in shipping/receiving paperwork.

EDUCATION EXPERIENCE:

University of Houston - Downtown Campus Degree Plan: Business Administration

Presently Attending (Junior Status)

Miami-Dade Community College - South Campus Degree Plan: Radio & Television Production

Degree: Associate of Arts in Communications Received: May 1980

PERSONAL REFERENCES:

Sam Brandon Professional Reference City of Houston - Contract Compliance 832-***-****

Mary Garcia Professional Reference City of Houston - Senior Payroll Clerk 832-***-****

Daniel Holbrook Personal Reference DRDM Capital 832-***-****

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