Customer Service Sales
Resume:
Christina Troyer
Email: ********@**************.***
Address:
City: Highlands Ranch
State: CO
Zip: 80130
Country: USA
Phone: 720-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Highly enthusiastic customer service professional with 6 years client interface experience.
Educational Background:
High School Dipolma from Homeschooled, Milroy IN 1/2001 to 6/2001 (n/a)
Job History / Details:
Career Overview
Highly enthusiastic customer service professional with 6 years client interface experience.
Core Strengths
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Courteous demeanor
Energetic work attitude
Top sales performer
Customer service expert
Invoice processing
Adaptive team player
Opening/closing procedures
Telephone inquiries specialist
Accomplishments
Customer Interface
Greet customers upon entrance and handle all cash and credit transactions.
Assist customers over the phone regarding store operations, product, promotions and orders.
Customer Service
Research, calm and rapidly resolve client conflicts to prevent loss of key accounts.
Customer Assistance
Work with company systems such as Live Support and diligently complete all assigned tasks, working overtime as needed.
Compute Data Reports
Provide required weekly, monthly and quarterly reports listing sales figures and client track records.
Sales
Consistently generate additional revenue through skilled sales techniques.
Work Experience
July 2006 to Current
Starbucks Highlands Ranch, Colorado
Shift Manager
Maintain up-to-date knowledge of store policies regarding payments, returns and exchanges.
Prevent store losses using awareness, attention to detail and integrity. Organize weekly sales reports for the sales department to track product success. Organize weekly sales reports for the sales department to track product success. Train 5 new employees quarterly. Create new processes and systems for increasing customer service satisfaction. Develop highly empathetic client relationships and earned reputation for exceeding sales goals. Work as a team member performing cashier duties, product assistance and cleaning. Express appreciation and invite customers to return to the store. Guarantee positive customer experiences and resolve all customer complaints. Responsible for ringing up customers in a timely manner and guaranteeing a high level of customer service. Manage cash stock and inventory balances accurately. Communicate all merchandise needs or issues to appropriate supervisors. Perform store opening duties, including counting cash drawers and checking all equipment for proper functioning. Organize the store by returning all merchandise to its proper place. Replenish merchandise shelves with items from the stockroom.
Educational Background
2001 Homeschooled Milroy, Indiana
High School Diploma
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