Customer Service High School

Roberto A Valverde

Email: ********@*********.***

Address:

City: New York

State: NY

Zip: 10031

Country: USA

Phone: 347-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Objective: I am a motivated individual able to adapt rapidly to new settings and eager to take on a new challenge.I am seeking a position that will utilize my experience, and continue to develop my professional abilities. Also I am highly enthusiastic customer service professional with 6 years client interface experience.

Educational Background:

High School Dipolma from TCI College Of Technology, New York City NY 1/2001 to 6/2012 (Paralegal)

High School Dipolma from Park West High School, New York City NY 1/2001 to 12/2012

Job History / Details:

Educational Background

2014 TCI College Of Technology New York City, NY

GED Paralegal

2007 Park West High School New York, NY

High School Diploma Culinary

Career Overview

Objective: I am a motivated individual able to adapt rapidly to new settings and eager to take on a new challenge.I am seeking a position that will utilize my experience, and continue to develop my professional abilities.

Also I am highly enthusiastic customer service professional with 6 years client interface experience.

Core Strengths

Customer- and service-oriented

POS systems

Loss prevention comprehension

Retail merchandising expertise

Excellent communication skills

Listening skills

Excel,Power Point, MS Word, Internet Savvy, Mac OS

Reliable and punctual

Work Experience

May 2011 to Current

Yushi Asia Kitchen New York, NY

Cashier/Cook

Provided courteous and informative customer service in an open kitchen format.

Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes.

Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.

Established and maintained open, collaborative relationships with the kitchen team.

Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.

Computed sales prices, total purchases and processed payments.

Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.

Recommended merchandise based on customer needs.

Operated a cash register to process cash, check and credit card transactions.

Promoted positive customer and associate relations through courtesy, service and professional appearance.

May 2008 to May 2011

Pret A Manger New York, NY

Cashier/Barista

Computed sales prices, total purchases and processed payments.

Operated a cash register to process cash, check and credit card transactions.

Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.

Effectively handled customer complaints and special requests.Provided prompt, efficient, friendly, and quality service at all times.

Maintained stock levels to prevent shortages of critical items.

Operated credit card machines correctly and quickly.

Effectively handled customer complaints and special requests.Provided prompt, efficient, friendly, and quality service at all times.

February 2007 to May 2008

Zabar's New York, NY

Stock/ Customer Service

Re-Stocked Shelves When Emptied,Help Other Stocks Guys Unload The Delivery Truck And Bring In The Merchandise Inside The Store.

Rotate Shelves With Old And New Merchandise Handling Merchandise Orders From Eli's Zabars,

Customer Service- Writing Up Customer's Returns, Service The Customer With Picking Out Their Groceries.

Described merchandise and explain operation of merchandise to customers.

Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.

Replenished floor stock and processed shipments to ensure product availability for customers.

Explained information about the quality, value and style of products to Influence customer buying decisions.

References

Steven Garcia, Assistant Manager,Mail Clerk

Zabars,NBA Head Office

Cell: 917-***-****

(Former Supervisor,Mutual Friends)

Denise Peralta, Cashier, Registered Nurse

Pret A Manger, Long Island Hospital

Cell: 646-***-****

Email:

(Former Working colleagues, Mutual Friends)

Joel Duran, Customer Service & Stock, Barista

Zabars, Pret A Manger

Cell: 646-***-****

Email:

(For Working Colleagues, Mutual Friends)

Contact this candidate