Customer Service Manager

Bellos-Jones Maureen

Email: *********@********.***

Address: ** ******* **

City: Jackson

State: TN

Zip: 38305

Country: USA

Phone: 509-***-****

Skill Level: Management

Salary Range: $41,000

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

Maureen Bellos-Jones

41 Gumwood Cove Phone: 509-***-****

Jackson, TN 38305 *********@********.***

Executive Summary

Focused Operations Manager successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for performance improvement and enhanced patient satisfaction scores. Dedicated and energetic, good at motivating staff to deliver excellent professional customer service.

Core Qualifications

Departmental Operations management Cross-functional team management

Staff development Staff training

Inventory control Supervision and training

Change management Skilled negotiator

Compensation/benefits administration Sound judgment

Policy/program development Computer-savvy

Calm under pressure Complex problem solving

Supply Chain Management Environmental Services Management

Cost Reductions

Professional Experience

Manager, Environmental Services 01/2010 - 12/2011

Providence Holy Family Hospital Spokane, WA

Managed team of 40 environmental services professionals in a 225 bed hospital.Reduced and controlled expenses by staffing according to daily patient census and reducing waste Surpassed productivity goals in four consecutive quarters. Directed strategic initiatives to achieve improved Customer Service and Press Ganey patient survey scores.

Successfully directed the implementation of McKesson Horizon Enterprise Visibility Bed Tracking system and trained all EVS staff in the use of touch screens to report completed room cleans.

Supervisor, Environmental Services 09/2003 - 01/2010

Providence Sacred Heart Medical Center and Children's Hospita Spokane, WA

Supervised the daily cleaning activities of 40+ employees. Trained new staff in hospital cleaning techniques and infection control. Evaluated work performance and presented yearly performance evaluations to employees. Scheduled staff. Approved vacation and sick time. Approved payroll. Created and updated duty lists and department policies and procedures.Performed quality Assurance Checks in all areas of responsibility. Counseled staff members and used progressive discipline steps when indicated. Performed all extra tasks as assigned by department manager.

Education

Associate of Science: Spokane Community College - Cosmetology 1974

Spokane, WA

High School Diploma: Marycliff High School - College preparatory 1972

Spokane, WA USA

Participated in Speech and Debate for 3 years. 2 years of Spanish

Work History

Manager 01/2010 - 12/2011

Providence Holy Family Hospital

Supervisor 08/2002 - 11/2010

Providence Sacred Heart Medical Center

Additional Information

In 1974 I passed the Washington State Board Examination for Licensed

Cosmetologist.

In 1982 I passed the Washington State Board Examination for Licensed Cosmetology Instructor

Instructor. Keyword Summary Providence Mission and Core Values

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