Manager Customer Service
Resume:
Daniel Herbert
Email: *********@********.***
Address: **** **** ***
City: Sacramento
State: CA
Zip: 95828
Country: USA
Phone: 916-***-****
Skill Level: Management
Salary Range: $65,000
Primary Skills/Experience:
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Educational Background:
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Job History / Details:
DANIEL HERBERT
8619 Nash Way
Sacramento, Ca. 95828
*********@********.***
CAREER OBJECTIVE:
To secure a Management position where operational excellence, staff development, cost control, marketing, quality assurance, and customer service skills will be fully challenged and lead to continued career growth.
SUMMARY OF QUALIFICATIONS:
* Successful 15-year management experience as a District Manager, Operations Specialist, General Manager, Assistant Manager, and Shift Manager
* Proactive leadership with decision making, profit and loss functions, daily operations, quality control, marketing, staffing, budgeting, expense control, and customer service issues
* Utilized profit-centered techniques to control costs and match expenses with revenues
* Developed, implemented, and effectively administered operating budgets, strategies and recommendations to achieve company objectives
* Recruited, developed and managed a customer-sensitive front-line management team and built a team-oriented work environment to hire, train, motivate and supervise staff
EMPLOYMENT HISTORY:
DISTRICT MANAGER (Feb. 2009 -Dec. 2012)
Scarbrough Management (a Franchisee of Burger King) - Stockton, California
* Manage a district with annual sales exceeding $9 million.
* Successfully assembled a team to turn around my current district of 8 restaurants from a poor performing area to consistently be at the top of our organization in measurable operational metrics.
* Continuously worked to test and implement systems that will enhance the operations and profitability of the entire company.
* Utilized management strengths to develop recommendations and implement the decisions affecting the entire organization consisting of 60 units.
* Worked closely with management teams to control all aspects of the P&L
* Continue to strive to be the customers number 1 choice in the area.
* Developed great relationships with corporate partners, vendors and peers from other organizations in the brand.
OPERATIONS EXCELLENCE CONSULTANT (Jan 2007-Feb 2009)
Burger King Corporation - Northern California, Oregon and Nevada
* Measured and reported compliance of the brand standards at the restaurant level.
* Utilized excellent planning and organizational skills to accomplish a vigorous regional schedule consisting of over 160 restaurants.
* Assisted in the training of the teams in areas of deficiency.
* Worked closely with field partners to develop actions plans to achieve the desired results.
DISTRICT MANAGER (Mar. 1999 - Jan.2007)
PRB Management (a Franchisee of Taco Bell) - Sacramento, California
* After 2 years of hard work and great results I was promoted to District Manager.
RESTAURANT GENERAL MANAGER (1995 - Mar. 1999)
Taco Bell Corporate - Sacramento, California
* After 6 months as a hard working team member I was promoted to Shift Leader.
* Within 3 years I was promoted to a Restaurant General Manager.
References Available Upon Request
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