Customer Service Administrative Assistant

Lavana ORiley

Email: *********@********.***

Address: ** ****** **

City: Camarillo

State: CA

Zip: 93012

Country: USA

Phone: 805-***-****

Skill Level: Experienced

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Lavana ORiley

ADMINISTRATIVE ASSISTANT, OFFICE MANAGER AND CUSTOMER SERVICE

Office and staff management, administrative and customer service experience including: edited the monthly newsletter; coordinated all aspects of mailings; recruited and supervised volunteers; maintained the master calendar and scheduled speakers, group meetings and special events; handled all correspondences; purchased office supplies and maintained the inventory; answered phones and emails; handled questions and resolved issues.

Proficient with MS Office (Word, Excel, Access, and Outlook)

Excellent communication skills, possess a strong work ethic

PROFESSIONAL EXPERIENCE

Temple Adat Elohim, Thousand Oaks, CA 2001 - 2012

Administrative Assistant

Temple Adat Elohim is a religious institution, serving approximately 675 family members with an on-site preschool, Hebrew school and Sunday religious school. Adat Elohim is the only Reform Jewish Synagogue in the Conejo Valley.

Editor of the monthly, 16-page newsletter, the Bazman Hazeh assembled articles, coordinated with the printer, proofread and corrected final copy, recruited, organized and supervised the volunteers in the distribution of 800 newsletters. Interfaced with and renewed the 15-20 advertisers.

Taught 3rd grade in the Sunday School for 10 years - BJE (Bureau of Jewish Education) Accredited Religious School Teacher.

Forged strong relationships with senior and support staff, clergy, temple auxiliary groups, lay leaders, congregants, volunteers and community organizations.

Maintained the Temples Master Calendar and booked weekly/monthly meetings, special speakers series, Bar/Bat Mitzvah dates (through 2015), auxiliary meetings, community groups, as well as special activities/events/fundraisers.

Handled the ongoing daily, monthly, and yearly correspondences with temple members.

Ordered all office supplies for the clergy, administrative staff, preschool, and religious school as well as overseeing the inventory of current supplies.

Coordinated all first class and bulk mailings (monthly: newsletter, mid-month flyers, billing statements, special events, High Holiday packets/ tickets, etc.).

Recommended and assisted with the yearly bulk mailings (registration forms) for the religious school saving that department $500 - $600 per year.

Liaised with the custodial staff to synchronize facility usage and/or coordinate special requests.

Filled-in with core tasks of administrative colleagues when they were absent and assisted the Executive Director when called upon.

Answered busy phones/responded to emails/scheduled appointments.

Responsible for all aspects of compiling current membership data for annual printing and mailing of the Temple Directory.

Coordinated the security guards weekly/monthly schedule.

Maintained and updated the congregations membership database in Access.

Use MS Office Word, Excel, Access, Outlook; internet proficient.

Media Masters, Westlake Village, CA 1990 - 2001

National Marketing and Sales Representative/Office Manager

Media Masters is a national yellow page ad agency responsible for placing advertising with the various telephone directory publishing companies such as: Pacific Bell, GTE, BellSouth, Yellow Book, Verizon, and other. Client billing in excess of 5 million dollars.

Managed the office and administrative employees.

Designed new ads and revised current ads per clients request, and proofed display ads before submission for publication.

Researched special publisher discounts for clients who qualified.

Negotiated additional discount plans with various publishers on behalf of the client.

Prepared contract renewal packets (including tear sheets) for each client.

Conducted off-site meetings with clients and prospective clients.

Provided excellent customer service, maintaining quality working relationships with publishers and clients.

Acquired and utilized knowledge of Yellow Page industry guidelines and deadlines.

EDUCATION

English Literature, 3 years

Chapman College, Anaheim and California State University, Northridge

Additional Training:

Fred Pryor Seminars -

Management Skills for Administrative Assistants & Support Staff (6 hours), May 2012

Mistake-Free Grammar and Proofreading (6 hours), June 2011

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