Project Manager Management

Rick Abbott

Email: *********@********.***

Address: *** ** **** ******

City: Delray Beach

State: FL

Zip: 33444

Country: USA

Phone: 561-***-****

Skill Level: Management

Salary Range: $120,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

RICHARD D. ABBOTT

221 NW 18th Street *iPhone 561-***-****

Delray Beach, FL 33444 E-mail: *********@********.***

SUMMARY

Software Management Professional with extensive experience in handling large software delivery and customer interfacing projects, software development, release management and quality control with positions encompassing project management, management and director positions, software contract management, software development and software testing. Skilled in problem solving at all levels, programmers to executives. Proven ability to manage highly technical projects, critical customer relationships, and ensure solution quality. Knowledge of Speech recognition, embedded systems, Navigation systems, Retail industry IT systems, delivery of retail software solutions.

Leadership Known as a very technical leader for getting projects done with technical teams, leaders, executives, and customers. Excellent at communicating at all levels of organization.

19 years management experience, managing groups of up to 50 programmers and managers. Equally effective at matrix management across organizations and companies.

Excel at technical project management, and technical customer relationship management, and building/renovating Quality, Test and Development teams

Knowledge Expertise in technical software team and technical customer management

Expert at all aspects of Software Delivery challenges

Extensive knowledge of Software Engineering, Testing, Quality, Project management, Program Management Office, Speech recognition, Level 3 support, Aircraft Navigation,

Experience Content Virtualization and Enterprise Search, Virtualworks

GTSCloud Computing, IBM

Technical Project Manager for IBM Embedded Voice products: Primary customer interface to General Motors, OnStar, Motorola, Continental, LGE, Pioneer - Honda, Hyundai, and Denso-Toyota.

Built and directed organization of four quality assurance departments, including software usability and technical communication. Emphasis on retail systems and applications, including worldwide e-commerce and Point of Sale for Office Depot

Developed software development processes for several companies, including IBM, Microsoft, Office Depot, Communications Intelligence

Project Management of PenDos for IBM

Contract negotiations and Intellectual Property concerns for IBM

Software development and Release Management at IBM

Instrument Rated Private Pilot

Recent Technologies vSphere VMware, ViaWorks, RDP, LinqPad scripting, .Net, Subversion, MS Office, SharePoint, Lucene Index, Performance Testing, PerfMon, ZenDesk L2/L3 support software, iOS, Pages, Numbers, Keynote, Google Docs, Sugar ERM,

PROFESSIONAL EXPERIENCE

VirtualWorks Boca Raton, FL 8/2011 - Present

Director of Software Delivery, Virtualworks Engineering, ViaWorks

Director responsible for customer experience, software delivery quality, Engineering process improvement, release content, Level 3 interface and processes, technical documentation, performance testing, functional testing.

* Immediate quality and stabilization improvements in a complex enterprise search engine.

IBM - Contractor, Boca Raton, FL 2010 - 3/2011

Project Manager, GTS Cloud Computing Development,

Project management of Compute Cloud Development. Project managing administration and configuration of development and test cloud environments, using teams in throughout the US, China Development Labs, and India. Special projects for worldwide placement of new compute cloud infrastructure.

IBM - Contractor, Boca Raton, FL 2004 - 2010

Project Manager, Embedded Voice Development

Project management of Embedded Voice Development, and Primary IBM customer Interface to Motorola, LGE & General Motors, OnStar, Pioneer & Honda Motor Company, Denso & Toyota. The IBM Embedded Voice team develops voice recognition solutions for in-car navigation, music search and phone systems that respond to voice command.

* Rapidly made significant improvement in the speech organization's responsiveness and quality to General Motors, OnStar, Honda, Toyota, Motorola, LGE, Pioneer, and Denso voice technology customers, by organizing a customer driven model to improve and adapt responsiveness to customer needs. My leadership allowed IBM development and research staff and customer executives to jointly understand and resolve issues. After one year, commended as key resource by the Sales team, Development Teams, and Research teams, for excellent handling of these vital and very complex set of relationships and challenges. I continue to initiate and facilitate new sales of services to these large and important customers based on the professionalism and quality of the relationship between these customers and IBM.

TEKgroup, Fort Lauderdale, FL 2003 - 2004

Project Manager, Web Development and Hosting 2003 - 2004

Project management of Web Development Team. Primary customer interface to Ford Motor Company Asia Pacific, Burrells Insight Information Service, Specialty Sport Ventures, XML integrations with Amazon, and many more. TEKgroup develops and hosts websites for Public Relations, Content Management, and E-commerce, using Cold Fusion, SQL, ASP.

* Achieved immediate and significant Customer Satisfaction improvement, by personally providing daily customer contact, easy to understand tracking of customer projects and issues, and providing outstanding delivery of customer projects. My role also involves prioritizing work for the software development staff, assisting with design strategies, and providing direction during debugging of critical system issues.

* OFFICE DEPOT, INC., Delray Beach, FL 1996 - 2003

(World's largest seller of office products)

Director of Program Management Office Systems 2002 - 2003

Designed Quarterly Program Management Office process allowing Office Depot executive leadership team to have insight into key project execution and performance. Evaluated project management solution offerings, including tools and vendors. Designed process to allow comparison of project portfolio performance to operating plans and budget.

* Achieved 10% to 20% improvement in project portfolio performance by facilitating executive insight into project execution in context to operating plan and goals. Continually re-assessed project performance and stopped projects that became less financially attractive to divert resources to projects more likely to drive profitability.

* Director of Systems Quality 1996 - 2002

* Constructed Office Depot's System Quality team of 50 programming, testing, usability, and technical communication professionals. Promoted to Director of Systems Quality within one year of joining company as Systems Quality Manager. Systems Quality team tested applications for Point of Sale, Office Depot's #1 rated public web e-commerce site, Business to Business site, and 15 international e-commerce sites. Team also tested on MVS, OS/400 and Client/Server environments. Testing was achieved by building automated test cases using Mercury and Qronus test tools.

* Reduced software test cycle times by 75% while improving quality of systems to highest level in company's history.

* Removed over 7,000 defects from customer interface systems in just over one year.

* Managed Usability team that kept OfficeDepot.com a site consistently rated "easy to use".

* Developed Office Depot's Rapid Application Development process.

* Managed technical writing team producing technical communication for company's CIO.

* Designed and implemented critical systems integration test for Y2K.

IBM CORPORATION, Boca Raton, FL 1983 - 1996

(Creation, development and manufacture of advanced information technologies)

Manager

Led 30 programmers performing Functional Verification Test of Multimedia, Pen and Speech on operating system that was portable across number of RISC and Intel microcomputer hardware platforms. Responsible for test case development and execution schedules, staffing and budget, as well as employee growth and morale.

Software Planning and Product Management

Negotiated multimillion-dollar contract with Communication Intelligence Corp. (CIC) for acquisition of PenDOS. Worked closely with Intellectual Property Law staff on legal/contractual issues and strategies. Collaborated with financial/business strategists on product pricing as well as value of product to IBM.

Staff Assistant

Assisted third-level manager responsible for planning, design and strategy of IBM's PC Operating System OS/2 2.0. Headed technical task forces investigating strategic directions.

Staff Assistant

Assisted Quality Director for Entry Systems Division of IBM. Helped define Six Sigma Market Driven Quality processes and initiatives for Boca Programming Center.

Product Usability Manager

Managed 16 people including software developers, experimental psychologists, educational psychologists, technical writers and Human Factors specialists.

Component Test Manager

Software Development

Various software development positions. Published disclosure in IBM Technical Disclosure Bulletin, "Two Speed Receive Method for Preventing Printer Interface Timeout", (1/86).

EDUCATION

BS, Computer/Information Science, Ohio State University, Columbus, OH

Activities

Instrument Rated Private Pilot

Volunteer Field Training Officer, Delray Beach Police Dept.

National Sailing Champion

References

1. IBM Peer: Cathy Longenberger, Executive Project Manager, Speech Products, IBM ********@**.***.*** 772-***-****

2. Former IBM Manager: Sheri Daye, Speech Services Director, IBM *****@**.***.*** 561-***-****

3. Former Peer at Office Depot: Katharine Green, Director Program Management Office, ****************@*****.*** 954-***-****

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