Software Technician
Resume:
Damian D. Anzelmo
Employment History
Information Technology Technician
(Help Desk/Field Technician)
PimaCommunity CollegeTucson, AZ. 6.29.10 - Today
Maintained, troubleshot, upgraded, and installed PC systems,
software, printers in a networked environment. Serviced staff, public,
faculty, administration, and students systems and related hardware and software.
Supported end users in network troubleshooting, operating systems (both Mac and
windows), server permissions, printers, license issues, E-Mail, software
install and maintenance, hardware troubleshooting and replacement, vender
relations and equipment recommendations. Knowledgeable in practices and
organization of software licenses (both video and pc software). Provided client
customer help desk via
phone or in person. Maintained inventory of complete AV hardware and PC
hardware, software, and licenses.
Laboratory Specialist IT - Science Lab
WestCampus-PimaCommunity CollegeTucson,
AZ.
7/10/07
6.28.10
Operate and maintain the
science laboratories computer and related equipment, and multimedia systems.
Resolve problems related to pc networking; install and maintain a variety of
hardware and software; provide instruction dealing with the use of integrated
computer equipment, instrument, and multimedia systems on a variety of
laboratory and related matters to staff, faculty and students. Address inquires
and requests for information dealing with new and emerging technologies.
Secure, monitor and authorize access to laboratory and related instructional
areas. Oversee inventory of software and other materials used with the science
laboratory s computer, software, and media systems.
Systems associate
(Help Desk/Field Technician)
EWT, LLC Beverly Hills, CA.
8/2006 - 11/2006
Maintained,
troubleshot, upgraded, and installed PC systems, software, printers, and phone
system in a fast paced networked trading environment.
Information Technology Technician
(Help Desk/Field Technician)
PimaCommunity CollegeTucson, AZ. 12/1999 - 8/2006
Maintained, troubleshot, upgraded, and installed PC systems,
software, printers in a networked environment. Serviced staff, public,
faculty, administration, and students systems and related hardware and software.
Supported end users in network troubleshooting, operating systems (both Mac and
windows), server permissions, printers, license issues, E-Mail, software
install and maintenance, hardware troubleshooting and replacement, vender
relations and equipment recommendations. Knowledgeable in practices and
organization of software licenses (both video and pc software). Provided client
customer help desk via
phone or in person. Maintained inventory of complete AV hardware and PC
hardware, software, and licenses.
Audio Visual Materials Clerk
WestCampus-PimaCommunity CollegeTucson, AZ. 06/1997 - 12/1999
Scheduled, maintained, and delivered Audio Visual equipment for the
PCC West Campus faculty and staff. Phone and in person technical support for
clients Audiovisual equipment and media and licenses.
Certifications
A+
(Comp TIA) 08/2003 - 01/2020
Certified Software Manager
and Advanced CSM (Software & Information Industry Association)
06/2005-12/2013
Other related skills:
Serviced staff, public,
faculty, administration, and students in a business and educational
environment, providing client customer help desk service as needed via phone,
desktop remote, or in person. I ve worked in a Library and
CopyCenter
servicing clients needs.
I have a working knowledge of all windows OS, some Apple
OSX, active directory and windows server, as well as various e-mail protocols.
Web mastered for PCC s west campus. Written proposals, trained, and managed
co-workers on A/V and PC related topics. I ve installed and maintained various
lecture hall and
classroom Multi-Media (convergence) systems.
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