Customer Service Manager

John Barnes

Email: *********@********.***

Address: *** *** * **

City: Great Falls

State: MT

Zip: 59404

Country: USA

Phone: 406-***-****

Skill Level: Director

Salary Range: $35,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

John Barnes 981 Ave D NW, Great Falls, MT, United States of America 59404 Home Phone: 406-***-**** E-Mail: *********@********.***

Objective

Highly motivated, self-starting team player who thrives on the challenge of exceeding goals. Exceptional planning and organizational skills with a leadership style that invites group participation and elevates staff competency.

Education

MSU Northern, Bachelor of Science, Business Technology, September 1999 - May 2005 Minors; Technical Sales service Small Business Management

Charles M. Russell High School, H.S. Diploma, September 1995 - May 1999 High School Graduate Earned College Prep Credits

Employment

Vice President. Family Ties Inc., United States of America, Great Falls, MT. March 2006 - September 2012 * Maintain and Implement daily operation of Restaurant/Bar (i.e. pool hall with 14 pool tables/Casino) * Maintain/Schedule Pool and Dart Tournaments for all over the Country and Canada; Host Wedding Receptions, Televised UFC Fights; Benefits * Maintained general supervisor personnel administration (scheduling, training, open/close bar, cashier management, time cards, payroll, taxes, inventory, dealt with all bookkeeping jobs, data entry, market analysis, hiring, dealt with disciplinary actions, handled large amounts of cash, paid bills, and ran all aspects of the business)

Event Manager. Prospector Catering Company, United States of America, Great Falls, MT. October 2008 - February 2012 * Maintain and Implement daily operation of finances, scheduling, planning and quotes for: Catering (i.e. food, liquor, decorations and employee scheduling/set up)(approximately as large as 1000 people); Concerts; Wedding Receptions; Indoor/Outdoor Events (i.e. licenses, permits, dealing of zoning laws) * Customer Service Relations

Event Coordinator. Silver City Corp. (Silver City Casino J-Bar T, United States of America, Great Falls, MT. January 2000 - February 2012 * Maintain and Implement daily operation of finances, scheduling and quotes for: Entertainment; Advertising; Concerts; Parties; Wedding Receptions; Benefits; Golf Tournaments; Indoor/Outdoor Events * Maintain and Implement daily operation of Employees; Tills and daily deposits; Ordering; Scheduling; * Maintain daily and monthly productivity reporting on service levels * Customer Service Relations

General Manager. Barnes Inc, Prospector Restaurant, Bar, Casino, United States of America, Great Falls, MT. January 1996 - February 2012 * Maintain and Implement daily operation of Restaurant (i.e. design/rebuilt process of the opening of new restaurant) * Maintain daily and monthly productivity reporting on service levels (i.e. ordering of food, planned menu, waste control, liquor costs) * Maintained general supervisor personnel administration (scheduling, training, open/close restaurant, cashier management, POS system ) * Managed front of house and back of house * Cooked when needed and cooked for large wine tastings with 4 star food for those events. * Bookkeeping (payroll, general ledgers, taxes, data entry, licensing, paid bills, and ran accounting software.)

Owner. J-Barnes Enterprises, United States of America, Great Falls, MT. September 1999 - August 2011 * Maintain and Implement Vending route through Montana (i.e. jukeboxes, vending machines) * Maintain Vending (i.e. Amusement, Vendor Pool Tables, Dart Boards, Jukeboxes) * Customer Service Relations

Club House Manager. Great Falls White Sox Minor League Baseball, United States of America, Great Falls, MT. May 2003 - October 2003 * Maintain and Implement daily operation of Club House (i.e. planned meals for home/visiting teams, daily process for players/coaches

Owner. Longhorn Lounge, United States of America, Great Falls, MT. March 1999 - September 2001 * Maintain and Implement daily operation of Restaurant (i.e. ordering of supplies, planned events, bartender, negotiated contracts/prices with vendors) * Maintained general supervisor personnel administration ( Tills-open/close store, deposits-cashier management, POS system training, hiring, firing, scheduling of employees, operated 32 camera security system) * Customer Service Relations

Skill Areas Computer Skills - 14yrsAccess, Data Entry, Desktop Publishing, Excel, Word, E-Mail, Computer Accounting, General Ledger, General Office, Invoicing, Microsoft Project, Outlook, Photo Shop, Peachtree, Print Shop, Power Point, QuickBooks Pro, Word Processing, Windows 2000, Word Perfect, Windows XP, Windows Server 2003, Copy Machines, Fax Machines, and Proficient with most office equipment.Bookkeeping - 10yrsAccounts Payable, Accounts Receivable, Banking, Accounting, Budgets, Cash Handling, Data Entry, Human Resources, Insurance, Licensing, Ten Key, Presentations, Invoicing, Organizational Skills, Proof Reading, and Math SkillsRestaurant Food Industry - 16yrsFront of House, Back of House, Line Cook, Prep Cook, Bar-tend, Catering, Invoicing, Food Service, Food Preparation, Cash Handling, Owned Operated, Managed, Menu Planning Costing, Scheduling, Productivity Reporting, Training, Hiring, Firing, Customer Relations, Events, POS, Bookkeeping, and All other aspects of the business.

Personal

I have been employed since 1996 and have worked continually till this past September. This past year the economy took a toll on the business which I operated and have decided to try and sell them. I have been in the restaurant industry my entire life. I have done all aspects of the business from host, cook, event coordinator, cater, front of house, back of house, general manager, and owner. I am ready to start a new chapter in my life and share my experiences that I have obtained over the past several years.

Summary

I have obtained 16 years of experience in the Restaurant industry. I have been in all aspects of the business. I have very good knowledge in human resources, bookkeeping, and managing. My biggest asset is my customer relations that have built over the past 16 years. I believe the customer service is what builds a business and is one of the biggest assets that someone can have. I am a self-sufficient team player that easily adapts to change, allowing expansion of my skills. I am a very goal oriented person and would like to show a company my skills. I want to be an asset to the company that hires me and allow me to show them what I can do. I have been taught a great work ethic by my father and believe in leading by example.

References Jack BarnesPresidentBarnes Inc, Prospector Saloon Gaming Parlor406 10th Ave SW, Great Falls, MT 59404 Phone: 406-***-**** Neal DuboisAttorneySutton Dubois Law Firm, Great Falls, MT 59404 Phone: 406-***-**** Colette BarnesVice PresidentSilver City Corp25 New Dracut RD, Vaughn, MT 59487 Phone: 406-***-**** John AmelsbergOperatorAPA, Great Falls, MT 59404 Phone: 406-***-**** Gene AckersonOwnerA-H Electrical Contractors, Great Falls, MT Phone: 406-***-**** Stephanie CrawfordPresidentFamily Ties Inc1020 17th ST S, Great Falls, MT 59405 Phone: 406-***-****

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