Information Technology Management

pernice means

Email: *********@********.***

Address: **** ******** *****

City: charlotte

State: NC

Zip: 28269

Country: USA

Phone: 704-***-****

Skill Level: Experienced

Salary Range: $48,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

PERNICE MEANS

2632 Cochrane Drive, Charlotte, NC 28269

704-***-**** * *********@********.***

IT Customer Support

Professional Summary

Healthcare professional with an Associate`s degree in Information Technology. Bachelor`s Degree in Technical Management with a concentration in Healthcare Management. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Participated in various quality improvement tasks and projects. Demonstrated history of being compliant with all healthcare facility HMO and insurance guidelines. Flexible and versatile - able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

PROFESSIONAL EXPERIENCE

CAROLINAS HEALTHCARE SYSTEM * Charlotte, NC * 2006 to Present

Insurance Specialist (full-time)

Consult with major insurance providers to obtain or confirm new and existing authorizations for all outpatients that are scheduled for Radiology procedures.

Organize and update (IDX and Centricity), computerized patient database systems to ensure accuracy of the authorizations that are received.

Respond to all billing inquiries, advocate to resolve problems and complaints faced by patients and physician offices while helping them understand protocol and complexities.

Conduct investigations to check for mistakes or negligence on part of the physician`s office. Report cases of negligence by physician`s offices to higher authorities.

CAROLINAS HEALTHCARE SYSTEM * Charlotte, NC * 2000 to 2004

Radiology Office Administrator (part-time)

Provide administration support as the front desk personnel for the Radiology Outpatient department.

Communicating and coordinating with the patient planed and organized all pertinent information with the area departments

Maintain and develop existing and new patient`s accounts.

NOVANT HEALTHCAE SYSTEM * Charlotte, NC * 1986 - 2006

Radiology Office Administrator (full-time)

Maintain and develop existing and new patient`s accounts.

Preceptor liaison with internal and external of physician`s orders to staff.

Liaison and attended meetings that were necessary to perform duties.

EDUCATION

DEVRY INSTITUTE OF TECHNOLOGY - CHARLOTTE, NC

Bachelor`s Degree in Technical Management with a minor in Healthcare Management, 2012

GPA: 3.89/4.0

STRAYER UNIVERSITY - CHARLOTTE, NC

Associate`s Degree in Information Technology, 2010

GPA: 3.58/4.0

VOLUNTEER

GOLDEN ASSISTANT LIVING * Charlotte, NC * 2007 to Present

Sitter

Sit in close proximity with patients to ensure they are not alone at any time.

Ensuring the patients immediate needs are met when unable to care for themselves.

Monitor patients and provide updates on their progress to staff.

ACCOMPLISHMENTS

THE NATIONAL SOCIETY OF COLLEGIATE SCHOLARS

Inducted: 2008

PHI BETA LAMBDA EDUCATION LEADERSHIP ASSOCIATION

Inducted: 2012

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