Customer Service Manager

Cecillia Carr

Email: *********@********.***

Address: ***** ******** ** *** **

City: Madison

State: AL

Zip: 35756

Country: USA

Phone: 256-***-****

Skill Level: Experienced

Salary Range: $22,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Cecillia P Carr

10261 Burgreen Rd Lot # 11, Madison, AL 35756-4127

Home: 256-***-**** - Cell: 256-***-**** : *********@********.***

Summary

Efficient and organized surveillance professional with 15 years in security and safety compliance. Extensive security guard training.

Highlights

CCTV surveillance

Interior and exterior patrol

Shift work experience

Criminal law knowledge

High level of integrity

Report writing

Observant

First Aid and CPR certified

Crime prevention methods

Accomplishments

Promoted after two months of employment based on exemplary performance.Developed a more efficient method for maintaining chain of command paperwork.Supervised six other officers per shift.

Experience

Hostess/Cashier

April 2011 to December 2011

Jack's Family Restaurant - Madison, AL

Greeted guests as they entered and left the facility

Maintained the cleanliness of the dining area and restocked items needed by the guests to enhance their dining experience.

Acted as front end cashier as needed.

Master Security Officer/Shift Leader

October 2009 to September 2011

Allied Barton Security Services - Huntsville, AL

Assigned to Adtran Corporation. Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.Reported all incidents, accidents and medical emergencies to law enforcement.Responded quickly to medical emergencies, bomb threats and fire alarms.Answered alarms and investigated disturbances.Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates.Checked passes and credentials of persons seeking to enter the property.Continuously monitored security cameras and fire, building and alarm systems. Supervised six other officers per shift.

Food Server

March 2009 to November 2009

Outback Steakhouse - Madison, AL

Provided customer service to guests in a full service restaurant. Maintained server bank money via cash management and reconciliation. Handled opening and closing duties as assigned by management. Had begun Head Waiter training.

Food Server/Night Manager

December 2008 to April 2009

Indigo Joe's Sports Bar - Madison, AL

Began as a server and was promoted to night manager after 3 weeks based upon my skills and attitude.Provided customer service as both server and then as night manager. Handled server bank money reconciliation at the close of each server's shift. Trained new servers.

Food Server/Cashier

August 2008 to January 2009

Ivey's Restaurant - Madison, AL

Customer service to guests at full service, family oriented restaurant. Cash handling and reconciliation as cashier. Food preparation as needed.

Security Officer

May 2006 to August 2008

Garda Global Security Services - Huntsville, AL

Assigned to International Diesel engine plant.Continuously monitored security cameras and fire, building and alarm systems.Checked passes and credentials of persons seeking to enter the property.Investigated calls and complaints involving fire, theft, accident and hazard reports.Issued security badges and visitor passes to all guests.Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates.Answered alarms and investigated disturbances.Responded quickly to medical emergencies, bomb threats and fire alarms.Reported all incidents, accidents and medical emergencies to law enforcement.Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.

Education

Mansfield Business College 1989

Austin, TX, USA Office Administration Certification Program

4.0 GPA

Littlefield High School 1967

Littlefield, TX, USA Basic Education

High School Diploma

Graduated with 22 credit hours and graduated number 35 in a class of 165 students.

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