Customer Service Director

Charlie Rigsby

Email: abp0l3@r.postjobfree.com

Address: *** *. **** **.

City: Oklahoma City

State: OK

Zip: 73110

Country: USA

Phone: 405-***-****

Skill Level: Experienced

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Charlie "RIGS" Rigsby

Production Director/On-Air Staff For 7 Station Cluster In Top 50 Market

Oklahoma City, OK

Work Experience

Assistant Production Director / On-Air Announcer Cumulus Media Inc. - Oklahoma City, OK 2002-present - Assistant Production Director / On-Air Staff KATT-FM & KQOB-FM

Oversaw daily operations of the production department including assigning work projects to personnel and engineering client recording sessions. Executed all aspects of production for multiple formats (Rock, Classic Rock,Rhythmic CHR, Hot AC, Spanish, and Sports Talk). Filled in as Production Director as needed. Personally selected by GM to serve as interim Continuity Director in the traffic department. Managed 20 personnel. Aligned employees'' personalities and voices with work, client and script to deliver desired maximum results. Have also

Served as executive producer and/or voice-over talent for client spots, station spots, promos, spec spots, and public service announcements.

Created custom music beds and sound effects for use in production sessions.

Developed training materials for new hires and interns to serve as reference for critical information, allowing them to work more efficiently with less supervision.

Trained new hires on preferred techniques, duties, and production responsibilities.

Retained high-paying clients by providing exceptional customer service.

Recorded and produced client(s) spots for air on competitors'' stations, because they preferred to work exclusively with me, rather than our competitors production staff.

Other Work Experience

Federal Work Study - Surgery Admin VAMC- Oklahoma City, OK. 1998 to 2002

Delivery Driver - Evelyn''s Flowers - Midwest City, OK 1997 to 1998

Delivery Driver - Del Paint & Del City Propane - Del City, OK.

Electronics Technician, Production Line - Sony, Inc 1994 to 1995

Electronics Technician II - General Atomics - Sorrento, CA 1993 to 1994

Military

U.S. Navy, Enlisted 1985 to 1993, Desert Storm Veteran, Honorably Discharged as E-5. Awarded Navy Good Conduct Medal 1991. Served aboard three ships and Plank Owner on two of those three vessels.

Education

Bachelor of Arts, Mass Communication Broadcasting - University of Central Oklahoma, Edmond, OK 1998 to 2002 - 3.69GPA - Named to Deans and Presidents Lists

Lamda Pi Eta - Lifetime Member - National Communications Honors Society

Top 10% of All Communications Graduates in 2002.

Various US Navy Electronics Technical Schools 1985 to 1993

Other Skills Obtained

CDL Driver with HazMat Endorsement

2-M miniature and micro-miniature electronic soldering repair certified

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