Customer Service Sales
Resume:
Leilani Howard
Email: *********@********.***
Address: PO Box 1801
City: Port Orchard
State: WA
Zip: 98366
Country: USA
Phone: 360-***-****
Skill Level: Experienced
Salary Range: $43,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
LEILANI L HOWARD
(T) 360-***-**** (E)*********@********.***
SUMMARY
Energetic, organized self starter with a strong work ethic and ten years in various hospitality industry channels with continually increasing responsibilities, currently a territory sales rep with 4 years sales experience in retail and on premise proven track record of implementing successful sales programs to exceed company goals.
SKILLS
* Detail oriented
* Organized self starter
* Strong communication skills
* Computer literate
* Managing budgets for promotions
* Creative problem solving
* Excellent Customer service
* Developing menus
* Commitment to quality and service
* Develop and implement promotions
ACCOMPLISHMENTS
* Customer Service
Developed long-term relationships with customers which increased repeat business
* Supplier Relationship Management
Built and maintained long-term, positive relationships with various beverage suppliers to ensure smooth business transactions
Responsible for coordination of beverage suppliers in getting participation in a successful annual wine event
* Sales
Surpassed all sales goals for 1.7 million route
Increased sales by 31%
* Menu Development
Developed wine menus for various accounts
EXPERIENCE
11/ 2011- Current Glazer`s Distributors Houston, TX
Premier On Premise Division Wine & Spirits Sales Representative
* Visited accounts daily making sales calls and presentations of wine and spirits
* Developed promotional programs to optimize revenue and sell through for accounts
* Participated in various incentive programs and contests designed to support achievement of production goals.
* Developed tool to track and monitor personal sales opportunities and goals
* Provided outstanding customer service.
* Took daily inbound calls and key-entered orders, and credit memos for assigned accounts
* Collaborated with account buyer to plan and develop beverage recipes and menus
07/ 2008 - 11/ 2011 Republic National Distributing Company Houston, TX
Off Premise Main Pad Representative
* Participated in various incentive programs and contests designed to support achievement of production goals.
* Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.
* Reported sales growth on a quarterly basis
* Visited accounts daily making sales calls and presentations
* Took daily inbound calls and key-entered orders, and credit memos for assigned accounts
* Trained new employees
12/2007 -07/2008 HEB PEARLAND PLUS Pearland, TX
Assistant Wine Steward
* Purchasing maintaining inventory and sell through of product in retail off premise establishment
* Quickly learned to oversee department and conduct business while keeping up with sales in the absence of the steward.
* Coordinated and scheduled wine tastings as well as facilitated wine and food pairing seminars.
* Empowered by customers to suggest and select wines for corporate and special events
09/2007 - 12/2007 MAGGIE RITA`S BAR AND GRILL Houston, TX
Hostess and Server
* Greeted guests and sat them at tables or in waiting areas.
* Record reservations.
* Effectively communicate with other servers and employees for efficient guest service.
* Receive and serve guest orders
02/2007 - 10/2007 MAIN EVENT ENTERTAINMENT Webster, TX
Sales Event Coordinator
* Coordinate and reserve guest events and activities. Including birthday parties, team building and group events
* Worked closely with team to produce more business for our location
05/2006- 08/2006 SUQUAMISH CLEAR WATER CASINO RESORT Suquamish, WA
Server in the Cedar Steakhouse
* Meet and greet quests. Receive and serve guest orders. Tend to any other guest needs or requests.
* Prepared checks itemizing total meal costs and sales taxes
* Spoke with patrons to ensure satisfaction with food and service
05/2005 - 08/2005 KITSAP MEMORIAL PARK Poulsbo, WA
Park Aide
* Guest Service Representative for park guests
* Upkeep and maintain park facilities
* Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms when necessary
04/2003 - 08/2004 RED LION SILVERDALE HOTEL Silverdale, WA
Guest Service Representative Front Desk Agent
* Greeted, registered and assigned rooms to guests of hotels
* Made and confirmed reservations
* Kept records of room availability and guests' accounts using computers
* Informed patrons of establishment specialties and features
* Contacted housekeeping or maintenance staff when guests reported problems
* Recorded guest comments or complaints, referring customers to managers as necessary.
* Consistently recognized by management for providing superior customer service.
05/2003 - 04/2004 SUQUAMISH CLEAR WATER CASINO RESORT Suquamish, WA
Banquet Server
* Helped with preparation, set-up, and service for catering events
* Set up and take down of banquet events
* Serve and bus guest tables
* Aid in any other guest services
EDUCATION and TRAINING
2008 University of Houston Conrad N. Hilton College - Houston, TX
Hotel and Restaurant Management
Bachelor with Honors
* Concentration in wine and spirits
* Certification in the Wine and Spirits Management through Institute at the Hilton College
* Introductory Course of the Court of Master Sommelier Certificate
* Currently studying for CSS [Certified Specialist of Spirits]
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