Management Engineer

George Semper

Email: *********@********.***

Address: **** ********* ***.

City: New York

State: NY

Zip: 10032

Country: USA

Phone: 646-***-****

Skill Level: Experienced

Salary Range: $80,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

George Semper Fredericksburg VA

646-***-****(cell)

*********@********.***

Summary of Qualifications

As an Experienced Network and Systems Professional with hands-on and management experience in the areas of Information Technology and Telecommunications Systems I am looking for an opportunity to build on my knowledge of network management systems functioning in the space as an Engineer / Analyst. I have been involved in the engineering, operations and support roles on several successful implementations of network management in the telecommunications space. With involvement in full life cycle development and operational support my network and telecommunications familiarity includes trouble shooting, query development, testing, systems and application integration. I believe my experience and continued skill enhancements put me in an admirable position to provide analytical support during operations or system development of network management and monitoring systems.

Intelsat

Senior Systems Operations Support Engineer (3/10 " 6/12)

I have been a primary resource on the successful integration of NetCracker as the inventory and configuration management system, including full life cycle development testing and production support. Key achievements include process and requirements management, test development, change control and application support. Working on other areas of integration and operation support I have been involved in projects configuring and testing video services through working on test plans, configuration of inventory system data and addressing end to end alarm management. I have also provided configuration of network management applications, processes and procedures along with mapping development of enterprise networks. The Support Engineer position included the communications and strong working relations with vendors, staff and customers. These projects have been supported through the use of many applications involving network management, element management, video management tools, Oracle database, ETL process and development across data, terrestrial, radio and satellite networks

Technologies: NetCracker, Netcool, ITNM, INEO Quest IVMS, Remedy, Ciscoworks, Sales Force.com,Oracle tools along with network, satellite, terrestrial and RF equipment and management systems.

IHS

NOC Systems Support (2/08 "2/10)

While working on a project with Northrop Grumman I provided 24/7 operations and maintenance support integration services and mobile application solutions to maintain the network. This project was in support of New York Citys emergency wireless communications. Networks consist of radio, microwave and router equipment connecting to servers and wireless end devices.

- Configure, monitor and support the integrated networks and wireless user access devices

- Provide knowledge and troubleshooting for tier support on wireless systems, applications

- Manage applications, control software, IP routers and infrastructure.

- Usage of complex applications and device management through support tools

- Communication support between Engineering, Operations and customer groups

- Develop performance and status reports from support systems and data for management and staff.

Technologies: Remedy ver. 7, HP Open View, Cisco Works, along with radio, microwave and environmental element management applications

DCNET

Senior Systems Analyst (4/04 " 5/07)

At DCNET I successfully implemented fault and configuration management systems for network management of Avaya, Cisco and other networks and element management systems. As the administrator of the HP Openview system I built and maintained all network maps for centralized network monitoring. One of my key achievements was in the role as the Administrator of the Remedy system (ARS). In this role I provided life cycle management and addressed all upgrade requirements. In addition I provided user training and acted as the representative for DCNET on the Change Control Board for the Office of the Chief technology Officer for Washington, DC.

- Provide report development using SQL and Crystal Reports to communicate status, provide performance reports, Metrics and change reports.

- Manage Avaya 8700 & 8300 Integrated management suite.

- MIB & Element management system integration of HP Open View

- Configure and administer IM, VOIP, ACD and Fault management applications.

Technologies: Remedy ARS Ver. 5.5, MS Access, Oracle, Crystal Reports, Avaya 8700 & 8300, HP Open View, Cisco networks {MPLS, IP, VPN, Ethernet}

Nextel

National Network Operating Center (10/03 thru 4/04)

At Nextel I was responsible for the monitoring and maintaining the integrity of the Nextel IDEN network. Provide analysis and diagnostics of network issues through UNIX and Windows environments and applications. Administer coordination and assistance to Support groups and Engineering teams.

- Provide proactive system outage and maintenance surveillance.

- Support maintenance activities, while reacting to problems identified by users, network management systems and other telecom entities.

- Focus on SS7 components and systems in the Nextel network. Act as Interface to NNOC and Engineer/Operations reporting team.

- Provide requirements gathering and report analyst for Business Objects products and report development

Technologies: Net cool, Clarify, SS7, Business Objects, IDEN, Cisco

Dominion Telecom

OSS Network & Inventory Manager 08/01 thru 05/03

During this time I provided project management for architectural, engineering and operational focus on OSS Network and Inventory systems. Principle responsibilities included integrating fault and configuration abilities across MetaSolv through the integration of Megasys Network Management Systems, Clarify business systems and the ETL process for home grown inventory systems. Worked with Rational tools for project and life cycle management for requirements and testing processes. Provide support knowledge for functionality and operations of the OSS systems.

Managed teams of consultants and engineers for OSS on-time integration and operational stages

Produced & Implemented MetaSolv user requirements into system enhancements

Developed Business Objects reporting universes and reports

Deliver processes and methodologies for network and inventory systems

Implementation of flow through provisioning processes

Report and data analysis through use of Microsoft Access and Oracle PL/SQL scripts

Company representative to Telcordia for all documentation and LERG update material

System operations of Alcatel SONET, DWDM, Tellabs DACS systems

Technologies: Microsoft Access, Oracle PL/SQL scripts, Business Objects, Metasolv TBS, Alcatel, Rational Unified Process (RUP)

Winstar Communications

Manager Operational Support Systems (01/97 " 08/01)

Supplied various levels of technical support for Winstar voice, data, broadband, radio and management systems. During my tenure I facilitated requirement gathering for development of operational and network management system integration. I was tasked and provided successful systems selection for varying network management systems. I was chosen as the Operations group representative for support system improvements and development {All Technologies}. Provided operational system integration and extensive expertise in Design, Testing Operation and Implementation of network elements and management systems with some of the following system types:

Managed Operational Support Systems project teams

Coordinated Operational Support Systems and network management integration

Point-to-Point and Multi-point Radio systems test and support and element management systems.

Served as communications conduit between Winstar departments and vendors

Built operational support management network and user database

Remedy User Group Representative

Technologies: Cisco switching and routing systems, Lucent 5ESS Switch, SONET, DWDM, DSL,

DACS IV systems, Ascend ATM systems and access concentrators, Tellabs Cross Connect Systems,

Tekelec STPs, TTC Net Analyst, Centest, Firebird test systems, Network Associates Sniffer, GeoProbe,

Remedy ARS, OSI NetExpert, HP OpenView, Netcool NMS, MetaSolv TBS, and other network

Other:

ProSoft

Senior Network Manager (1996 - 2002)

Advance, Incorporated

Media Engineer (1994 -1996)

Advance Integrated Technologies

Senior System Analyst (1993 " 1994)

MCI Engineer (1987 " 1993)

Education:

Strayer University

Bachelor of Computer Science (2013)

Pratt Institute Electrical Engineering (Attended)

Contact this candidate