Customer Service Project Manager

Laurie Seifert

Email: *********@********.***

Address: ***** ******* **.

City: Rudolph

State: OH

Zip: 43462

Country: USA

Phone: 419-***-****

Skill Level: Management

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Laurie Ann Seifert

16103 Mermill Road 419-***-****

Rudolph, Ohio 43462 *********@********.***

OBJECTIVE

Seeking a front-line position utilizing progressive experience in customer service to maximize the consumer experience and the profitability and efficiency of the company.

EDUCATION State of Ohio Life, Health Annuities License Pinnacle Group Intensive flight training including FAA regulations, technical and procedural practices, communications, and customer service. Homeland Security trained in safety and security, confidentiality and profiling, and fire, medical and emergency equipment operations and procedures. Computer Training - including Excel, MS Word PhotoShop Certified Notary Public in Ohio

EXPERIENCE

2010-2011- Flight Attendant, Pinnacle Group, Detroit Metro Airport; Romulus, MI Provided complete in-flight customer service to passengers as solo flight attendant on Detroit Metro. Reviewed operations and safety procedures with passengers and prepared cabin for take-off and landing per regulations.

2002-2010 - Small Business Manager, Rudolph, OH Provided management leadership and guidance for multiple start-ups including apartment management, shopping center retail, seasonal event venue, sports bar, and salon spa. Provided business start-up support including bookkeeping, accounting, bank transactions, payroll, purchasing, and tax filing. Developed and administered budgets and marketing plans for the individual businesses. Acted as project manager for construction and remodeling including negotiation of contracts, supervision of contractors, and project completion to meet 100% of scheduled deadlines. Screened applicants for rental properties and prepared leases. Responsible for hiring and training of employees.

2000-2002 Accounting Clerk, Savage and Associates, Talmadge Rd., Toledo, OH Reconciled and prepared bank deposits and monthly billing statements for agents and clients. Responsible for accounts payable and receivable, employee payroll, and calculation and disbursement of agents commissions. Set up new vendors and maintained vendor files.

19972000 Store Manager, Nature Reserve, Bowling Green, OH Responsible for day-to-day operation of local health and wellness store, and facilitated growth in annual sales by an average of 10% each year to high of $250,000. Accountable for payroll, bookkeeping, inventory, purchasing and accounts payable responsibilities, including vendor and contractor expense payments, daily receipts and bank deposits, monthly and quarterly reports, and filing sales and income taxes, and workers compensation, state and federal unemployment taxes.. Prepared 1099's and tax exempt forms. Interviewed, hired and trained new employees and provided guidance and supervision of the sales process. Responded to customer inquiries and special order requests.

19951997 Assistant Manager, Nature Reserve, Bowling Green, OH Provided excellent customer care through conscientious follow through of customer requests, including special ordering and relationship building. Responsible for filing, records management, cashier duties and daily reconciliation of receipts.

PERSONAL QUALIFICATIONS Creative and hard working with excellent multi-tasking and time management abilities. Dependable and able to learn quickly, grasp new concepts and problem solve. Conscientious with details and ability to follow through from conception to completion. Able to work autonomously in responsible positions with excellent relationship building ability. Conscientious, honest and reliable. A team player who is capable and adaptable and thrives in fast-paced environments with demanding work responsibilities.

REFERENCES

Wendy Stram, Director, Bowling Green Convention and Visitors Bureau: 419-***-****

Paulie Shaffer, Former Environmental Educator for Wood County Solid Waste District: 419-***-****

Leatra Harper, Former Owner of Nature Reserve/Success Unlimited Network Life Coach: 419-***-****

Colleen Smith, Former City Administrator of Bowling Green: 419-***-****

Tim Brown, Wood County Commissioner, 419-***-****

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