Manager Quality Assurance

Title:Quality Assurance Manager

********@*****.***

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NAME:,

ADDRESS:

ADDRESS2:

CITY:

STATE:

ZIP:

CANDIDATE ID: 2541029

US CITIZENSHIP:

EDUCATION:

EXPERIENCE: 0

WILL RELOCATE: No -

JOB WANTED:

RATE NEEDED:

TELEPHONE: 386-***-****

EMAIL: ********@*****.***

HOMEPAGE:

HOTTEST SKILLS: market, marketing, accounting, suit, financial, product, sale, property,

forecasting, revenue, telemarket, telemarketing, settlement, accounts payable,

forecasting, forecast, ledger, payroll, receivable, revenue

REVISION: 07-SEP-02

RESUME:

Stephan Uwe Setran

69 Greenfield

Irvine, CA 92614

949-***-****

[1]********@*****.***

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EDUCATION:

University of Redlands

Irvine, CA

Expected Graduation March 2000

Whitehead College

Master of Business Administration

Cornell University

Ithaca, New York

May 1991

School of Hotel and Restaurant Administration

Bachelor of Science

Degree

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EXPERIENCE:

Quality Assurance Manager

- Hotel Information SystemsProduct Development Department

- Irvine, CA - Sept 1995 -

present

Manage testing of software changes to Property Management software,

Central Reservation software, and Interface software for the CLS and

LodgingTouch products. Organized testing and preliminary documentation

domestically and internationally. Supervise support services for Beta

site installations domestically and internationally. Maintain quality

assurance testing environment, NT administrator. Started in the

position of QA Specialist.

Front Office Manager

- Ayres Group

Country Side Inn & Suites

- Newport Beach, California - Sept

1994

- Sept 1995

Responsible for all aspects of Front Desk, PBX, Reservations, and Bell

Staff in this 280 room full service deluxe European style hotel;

forecasting, scheduling, staffing and organizing. Trained proper guest

service and front office procedures.

General Manager

- California Financial Funding, Fred Sands Realty

Association

Brentwood Suites Hotel

- Los Angeles, California - May 1992 -

Jan 1994

Resident Manager

: accountable for guest services and efficient use of

personnel, accounts payable and receivable, payroll, sales and

marketing, and accounting in this 60 suite facility. Consistently

maintained one of the highest occupancies in Los Angeles.

Front Office Manager

- Sterling Management Corporation

Quality Inn - Salem, Oregon - Dec 1991 - May 1992

Responsible for front desk operations at this 150 room hotel. Hiring,

training, and managing of front office staff. Manager on duty for

hotel, restaurant, and night club. Taught staff to upsell and use

yield management to improve room revenue.

Front Desk Supervisor

- Sterling Management Corporation

Radisson Hotel

- Simi Valley, California - July - Dec 1991

Oversaw front desk. Management trainee. Scheduled and analyzed labor

cost for housekeeping and front office. Requisitioned office supplies

and ran telemarketing program.

Business Manager/Owner

Putting on the Ritz Catering - Ithaca, New York - Nov 1990 -

May 1991

Designed, created, and managed this business venture with another

student. I maintained accounting activities and co-managed operations.

Teaching Assistant

- Cornell University - Ithaca, New York

Course: "Franchising in the Hospitality Industry" - Jan - May 1991

Helped students with company financial analysis and understanding

franchises in the hospitality industry.

Courses: "Casino Management" and "Casino Marketing

" - Aug 1990 -

May 1991

Aided students with casino financial analysis and developing marketing

plans for casino hotels. Assisted with course administration and

critiquing assignments.

Accounting Assistant

Statler Hotel and Marriott Executive Education Center

- Accounting

Department

Cornell University

- Ithaca, New York - May - Aug 1990

Performed settlement of accounts between the university and the hotel

ledger systems.

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SKILLS:

- Competent with various software applications including: MS Office,

MS SQL, Front Page.

- Extensive knowledge of Property Management Systems and Central

Reservation Systems.

- Proficient knowledge of German and Spanish, currently studying

Chinese.

INTERESTS:

Cornell Club of Orange County, Traveling, Painting, Building

Computers, Sailing, and Beer/Wine Making.

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References

1. mailto:********@*****.***

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