Manager Project

Title:Corona Del Mar

********@*******.***

Document

Source below

Name: Elaine Thayer

Address:

City: Corona del Mar

State: CA

Zip/Postal Code: 92625

Country:

E-mail: ********@*******.***

Primary Phone:

Background

Most Recent Job Title: AVP, IT Manager

Most Recent Employer: The Capital Group Companies

Career Level:

Availability or Timeframe:

Authorized to work in the US: Yes

Security Clearance:

Do you have transportation: Yes

Over 18: Yes

Education:

Languages Spoken:

Job Preferences

Desired Salary: Open

Willing to Relocate:

Desired Job Titles:

Desired Job Types:

Work Status:

Desired Shifts:

Desired Travel:

Category: Information Technology or Systems

Company Size:

Company Type:

Industry:

View Emails To Candidate close

Email Status close

close

Forward Candidate(s) Status close

View Notes close

Saving close

Save To:

Note:

Resume Reserve and LeadLink data may only be used for contact directly related to

employment. Use of these free online services is subject to the Terms of Use. Resume

Reserve and LeadLink Terms of Use prohibit automated extraction of data, marketing, or

fees of any kind. Resume Reserve data is private and may only be used by authorized

individuals. Access codes for resume viewing and job lead posting are issued and owned by

LHH and will be revoked if misused.

Send questions to: *******@***.***

To review the Terms of Use, click here.

Copyright c 1997- Lee Hecht Harrison, Inc.

400-* Iris Avenue Elaine H. Thayer 714-***-****

Corona del Mar, CA 92625 ******.******@*****.***

Information Technology Manager

An effective leader and technologist with experience in all facets of information

technology, from infrastructure operations and technical architecture, to management of

ERP/COTS products and QA. Experience managing projects, associates and complex

services/implementations in a global corporate environment with a track record of

achieving results on time and on budget. Successful in translating business needs into

technology solutions. Competencies include:

Technical/Infrastructure Architecture Leadership / Mentoring / Team Building Project

Management / Vendor Management Strategic and Operational Planning Quality Assurance /

Testing Automation Budget Forecasting / Management ERP/Product Implementations and

Upgrades Database Management

EXPERIENCE

THE CAPITAL GROUP COMPANIES, INC

., Irvine, CA 2000-2009

Assistant Vice President/Manager, Enterprise Lab Enterprise Architecture (8/2004-

7/2009

)

Managed a multi-site Enterprise Lab research facility. The facility and services resulted

in an environment where technology research, evaluations, proof of concepts, upgrades,

process improvements or QA could be performed in a non-production data center environment.

Designed and managed the Enterprise Lab facilities and services, including establishing

the testing/QA process, methodology and testing consulting services offered to IT

departments.

Identified and planned lab service offerings, technology roadmap and support model,

resulting in an organized and stable, full service test and research environment.

Designed and documented QA guidelines and templates for Requirements, Test Plans, Test

Cases and Results Summary. This resulted in improved annual audit reviews for

infrastructure technology.

Designed standards for Lab usage and operation by creating process, procedures,

guidelines and governance, resulting in ease of use, stability, accountability and metrics

capturing

Established standards for usage of HP Mercury Quality Center, Quick Test Pro and Load

Runner products, resulting in consistent utilization by various IT departments for

documenting test efforts.

Analyzed technical requirements and coordinated the build out of custom test environments

for lab customers, resulting in quality custom environments for execution of test cases.

Managed multiple concurrent infrastructure and lab customer project implementations (200

on avg./yr).

Provided training and overviews to lab customers on lab entry/exit and technology usage.

Reduced customer Lab usage duration from 36 days on average to 12, by introducing

automated desktop and server technology, automated testing services and documented

standard procedures.

Managed costs, schedules and quality by overseeing project and request deliverables.

Evaluated, recommended and implemented a variety of technology products to manage the lab

and support customers. Technology such as VMWare ESX and Lab Manager, MS Sharepoint,

Citrix, Ixia, Shunra, Network Automation Automate, MS SQL, and Oracle.

Identified skills, roles and resources for local and remote positions to support the Lab.

Managed 7-9 technical administrators supporting multiple technology platforms such as:

Windows OS, Sun Solaris, HP-UX, VMWare, SAN/NAS, Avocent, MS AD, Checkpoint Firewall, and

Cisco Routers.

Provided leadership and direction to local and remote staff (US and UK): coaching &

development, 1-1 s, reviews, weekly meetings, project/strategic/operational direction, set

priorities and issue resolution.

Participation and presentations in various global technology meetings with senior

management.

Manager, Technology Architecture and Development - Corporate Systems and IT (1/2002-

8/2004

)

Provided technical direction and guidance to corporate business units while managing a

team of seven covering multiple IT disciplines: QA, Performance Testing, ERP

implementations and upgrades, project management, development, system analysis,

Technical/system administration and DR planning.

Researched, recommended and implemented hardware and software solutions to meet business

needs.

Created implementation plans and support structures for prod, dev., and QA environments.

Developed regression and performance test plans for in-house developed and vendor package

applications.

Performed HP Mercury product upgrades.

Strategic planning for 18-month resource and project planning, including capital expense

forecasting.

Primary and hands-on technical consultant for HR department applications such as

PeopleSoft HR, ADP Payroll, Ceridian Timekeeping, Brass Ring Recruiting and data

integration technology.

Provided technical guidance to system administrators responsible for Remedy, Business

Objects, Perigrine FC, Crystal Reports, Documentum, and technical architects responsible

for SAP and Tivoli.

Designed and planned technical testing scenarios, pre-implementation dry runs,

performance load and regression testing for key enterprise applications.

Performed project management tasks for multiple projects as a PM and also project

participant.

Established change control standards for migration and implementation.

Collaborated with multiple business units, senior management and technology support

teams.

Sr. Technology Analyst, Technology Architecture and Development - Corporate Systems and

IT (1/2000

-12/2001) Provided development, system administration, project management, ERP

implementations and consulting services to HR, Office Services, Finance and Accounting and

IT.

Technical project lead for PeopleSoft 8.13 HRMS Oracle project. Managed all technical and

infrastructure tasks resulting in a multi staged development and QA environments.

Performed Oracle and MSSQL performance troubleshooting and tuning.

Created technical project plans for environment builds, implementation dry runs and final

prod implementation. Defined technical project tasks/workload for all technical resources

(DBA, PeopleSoft Consultants and Administrator).

Established PeopleSoft data move/migration process and change control standards.

Collaborated with offshore leads to enable offshore network connectivity to offshore

developers, manage multiple testing activities and support data reporting environments.

Created and performed performance/load testing tasks using HP/Mercury Load Runner.

Analyzed and assessed technical requirements to implement a variety of package

applications, such as Tivoli, Remedy, Perigrine, Ontrack for Training, as well as in-house

developed applications.

Collaborated with UNIX, Storage, Operations and Server teams, technology requirements as

part of the technology implementation process.

Provided database and development support to in-house developed reporting environments

and package applications (Oracle and Sybase platforms).

Evaluated hardware, software and configuration requirements for all Corporate Systems

business units.

Created reports and established standards for Crystal Reports and Business Objects.

Troubleshot issues related to backend database technology on Sybase, Oracle and MS SQL

Server.

Developed stored procedures, UNIX shell scripts, database data load scripts and various

data integration and validation scripts for the purpose of moving data between

applications.

Planned and tested disaster recovery processes for applications within Corporate Systems.

HOLLYWOOD SOFTWARE, INC

., Hollywood, CA 1/1999-11/1999Director of Product Support

Planned and managed product support for a software development start-up company whose

product was used for movie studio film distribution and box office sales management.

Define customer support operational processes and standards.

Establish procedures and methods of tracking calls, problems and resolutions.

Performed QA Testing and technical writing.

PEOPLESOFT INC. / INTREPID SYSTEMS, Pleasanton, CA 7/1997-1/1999Development Engineer/Database Administrator

(Oracle, DB2, Informix)

Provided database administration support to R&D teams supporting multiple PeopleSoft

product lines (HR, F&A, EDU, RET), utilizing multiple database platforms and multiple

environments such as dev., QA, certification, performance and benchmark.

Performed repeated installations of PeopleSoft products on HP, IBM, Sun and IBM hardware.

Performed repeated builds of Oracle, Sybase, MS SQL, DB2 and Informix databases.

Established SQL standards to enable all SQL statements to function on multiple DB

platforms.

Established change control procedures for source code migrations.

Trained product installation team and developed technical installation materials for

customers.

Created UNIX shell scripts to automate installation and verification processes.

PMI MORTGAGE INSURANCE COMPANY, San Francisco, CA 1/1996-7/1997Senior System Consultant/Database Administrator

(Sybase, MS SQL Server and Sybase

Replication)

Provided database support to a multi application environment, including development and

production environments for PeopleSoft HR running on MSSQL Server and Financials running

on Sybase 11.

Reviewed technical installation documents for analysis and recommendations on hardware

and software requirements and configuration.

Performed full scope of database administration tasks.

Installed and supported all database, web server and UNIX server components of ERP

products and in-house developed applications.

Established naming standards, security guidelines, database storage usage, backup and

recovery guidelines.

Administrator for Sybase Replication Server environment for in-house developed

applications.

Performed change migration, security, space monitoring, performance tuning, backup and

recovery, replication definition and subscription modifications, and hardware/software

evaluations.

Supervised the activity and workload of new DBA and UNIX Administrator.

THE CAPITAL GROUP COMPANIES, Brea, CA 11/1989-1/1996

Sybase Database Administrator

Investment Applications (1/1994-1/1996)

Provided DBA support for in-house developed Asset Management and Pricing applications,

including Help Desk package application. First client server implementations for the

company.

Teradata DBA and Data Warehouse Administrator

American Funds Distributors (3/1990-

12/1994

)

Installed and administered first data warehouse system for American Funds Distributors.

Performed all responsibilities associated with managing Teradata database

Performed system administration support for Metaphor Data Interpretation System,

including hardware, software install/upgrades, configuration, data load, category and

schema management.

Developed standards, planned and coordinated activities required by network

administration

Software Developer

- Shareholder Services (10/1989-3/1990)

Performed developer responsibilities supporting American Funds shareholder and American

Funds Distributors using Software AG s Natural/Adabas technology.

EDUCATION

BS,

Computer Information Systems, California State University, Los Angeles, CA

TECHNICAL

Software: Microsoft Office Suite, MS Visio and MS Project, HP Project and Portfolio

Management Center, VMWare ESX/Virtual Center/Lab Manager, Network Automation Automate,

HP/Mercury Quality Center/Quick Test Pro and Load Runner, Avocent KVM, Crystal Reports,

Excel Query, Ceridian Source Time and Attendance, Remedy Help Desk, PeopleSoft HR and F&A,

DB Artisan, Quest Toad/Spotlight/Foglight, Oracle 8i and MSSQL Server.

Operating Systems: Windows Server and Desktop, HP-UX, Sun Solaris and IBM AIX.

Hardware: HP UNIX, HP Intel, Sun, Dell, IBM.

PROFESSIONAL DEVELOPMENT

PMP Certification (in progress), ITIL Overview, Project Management for IT, PM Book of

Knowledge, Management Basics, Developing Associates, Managing Performance, Review Writing,

Managing Remote Associates and Road to A Harassment Free Workplace.

Elaine Thayer 714-***-**** Page

Contact this candidate