Customer Service Administrative Assistant
Resume:
Diane Armwe
Email: *********@********.***
Address: *** ******* ****
City: Windsor
State: PA
Zip: 17366
Country: USA
Phone: 717-***-****
Skill Level: Experienced
Salary Range: $35,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Diane Armer
587 Trolley Road
Windsor, PA 17366
OBJECTIVE
To obtain a position where there is a need for a detail-oriented and resourceful employee with a proven ability to complete independent and team projects on time and in accordance with company goals and client needs.
SUMMARY OF QUALIFICATIONS
* Ability to work independently and in a team environment
* Ability to manage multiple tasks simultaneously
* Attention to detail with excellent planning and organizing skills.
* Ability to work in a fast-paced environment
* Excellent customer service and follow up skills
* Very proficient on many computer applications
PROFESSIONAL EXPERIENCE
Accurate Lift Truck/Mid Atlantic Industrial Equipment, York, PA 2005 - 2011
Administrative Assistant/Sales Coordinator
* Dealt directly with customers either by telephone, electronically or face to face
* Coordinated and assisted customers in purchasing merchandise by obtaining funding.
* Managed credit transactions and generated invoices from order worksheets
* Performed credit and collection calls
* Designed and created a weekly internet marketing program to maximize customer business opportunities
* Purchased equipment and supplies
* Responded promptly to customer inquiries and complaints
* Provided pricing and delivery information
* Performed customer verifications and set up new customer accounts
* Coordinated and processed orders from start to finish
* Managed workflow to meet customer timeframes
* Kept records of customer interactions and transactions
* Recorded details of inquiries, comments and complaints and actions taken
* Maintained customer databases
* Communicated and coordinated with all departments
* Followed up on all customer interactions
Diane Armer Resume continued
Associated Wholesalers, Inc. York, PA 1994 - 2005
Administrative Assistant/Customer Service
* Performed administrative support and reported directly to the Vice President
* Provided administrative support including typing, copying, faxing, mail handling, and supplies Management for 12 department managers
* Scheduled off-site meetings including contacting guest speakers, sending notices, appointments, conducting interviews and notifying appropriate parties of the time and location
* Coordinated internal meetings by preparing agendas and other written materials
* Processed and maintained, payroll, budgeting, sales/billing and completed expense account documentation and filing with accounting.
* Read and screened incoming mail and reports. Greeted visitors and handled their requests, prepared agendas and collected materials for meetings.
* Prepared and edited all correspondence and documents for management.
* Coordination of the Recruitment process: selecting candidates` applications, conducting interviews, and administrating PSI surveys
York/Adams MH-MR Program (1980 - 1994)
Clerk Stenographer III (State Civil Service)
* Executive secretary to the York County Administrator
* Trained and supervised three clerical staff
* Determined client liabilities for MH/MR services
* Prison billing
COMPUTER SKILLS
Proficient with; Microsoft Office, Peachtree, Desktop Publishing, Constant Contact, Payroll OS/2 Rainmaker, Goldmine, and QuipWare
PROFESSIONAL SEMINARS AND WORKSHOPS ATTENDED
Art of Purchasing Supervisory Training
Burnout
Dealing with Clients How to Be An Indispensable Assistant
EDUCATION
Eastern High School, Wrightsville, PA
Business, Diploma
REFERENCES AVAILABLE UPON REQUEST
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