Customer Service Manager

Karyn Walker

Email: *********@********.***

Address: *** **** **

City: El Segundo

State: CA

Zip: 90245

Country: USA

Phone: 310-***-****

Skill Level: Experienced

Salary Range: $70,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Karyn Walker

*********@********.***, Cell 310/692-4894

Objective: A challenging career drawing upon my administrative, accounting, computer, and interpersonal skills.

EDUCATION:

B.S. in Business Administration, emphasis in Accounting

Graduated San Diego State University

SPECIAL SKILLS:

Exceptional interpersonal and communication skills

Professional level business writing and computer skills

MS Office 2010 Professional (Word, PowerPoint, Excel, SharePoint, Outlook)

Excellent project management skills

Detail-oriented and organized

Dependable and self-motivated

Customer service oriented

Professional and confidential

Problem solver

AN AEROSPACE CORPORATION (currently employed)

June 2010-present, Executive Administrator

Support Executive Team (C-Level Management including CEO, COO, CFO) by handling sensitive and confidential information, coordinating Executive and Board meetings using MS Office software and Adobe Connect remote meeting systems, managing travel arrangements, and completing expense reports.

Database management of the directory information for all employees using Outlook, SharePoint, and Exchange.

Contracts and Proposal Administrator SharePoint Library log and uploads, Project Assignment log, Costpoint PR entry, routing, etc.

PowerPoint trainer and keeper of the Company PowerPoint standard.

Coordinator of the Company Emergency Safety & Preparedness Program for office locations across the country. Created standards for emergency equipment, communication of Emergency Preparedness information on company website and on-site location bulletin boards, work with the Red Cross Ready Rating Program to continually update the company safety program across the nation, and maintain company emergency documents such as disaster and procedure plans.

Education Committee Administrator working closely with the Chair and the students to oversee the timely and accurate submission of course request and reimbursement forms for employees seeking an academic degree

Extensive Word 2010 reformatting of Policies and Forms to Company template.

BOY SCOUTS OF AMERICA

2008-2010, Committee Chair

Created and presented PowerPoint presentations

Produced agendas, minutes, and budget reports

Recruited and managed 10 committee members

Organized and hosted 20+ major events annually with up to 180 attendees

Managed fundraising efforts and website

Led organizational and event goal setting for 60 families within 5 subgroups

Extensive budget management including yearly income and expense goals and profit & loss statements for each event

Managed accounts receivable and accounts payable

Received 7 awards for quality, leadership, and excellence

DEFOREST SEARCH PARTNERS, (HR Executive Placement)

2004-2008, Executive Assistant to President and CEO

Executive assistance to President and CEO

Interviewing of job seekers

Interview scheduling

Accounts payable, accounts receivable, invoice generation and tracking

Extensive database management of interviewees

MATTEL TOYS

1995-2004, Space Planner and Database Manager (started as Executive Assistant)

Professional PowerPoint presentations for executives of large retailers and Mattel

Liaison with Big Box company executives including Kmart, Target, ToysRUs,

Extensive database management of all Mattel brands

Shelf space analysis (space planning) of price, cost, and profit for all Mattel toy brands

H-O RACING SPECIALTIES, INC., (mail order company)

1988-1995, Part Owner, Office Manager/Bookkeeper

Full charge Bookkeeper and Office Manager for $2 million company

Customer service

Accounts payable, accounts receivable, invoice generation, analysis

Payroll, bank reconciliation, tax forms

Corporate financial reports, profit and loss statements, corporate minutes

Hiring, firing, health insurance coordinator

Database Management

COMPUTER AND BUSINESS MACHINE SKILLS:

Advanced skill level in Microsoft Office 2010 Word, Excel, PowerPoint, Outlook, and SharePoint

Database Management software

Customized bookkeeping and planogram software, QuickBooks, Costpoint

Photoshop and graphic file conversion skills

74 WPM typing

10-key by touch

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