Post Job Free

Resume

Sign in

Customer Service Quality Control

Location:
Shawnee, KS
Posted:
December 13, 2012

Contact this candidate

Resume:

Title:Arturo Aguilar

abp0hy@r.postjobfree.com

Document

Source below

NAME:,

ADDRESS:

ADDRESS2:

CITY:

STATE: KS

ZIP:

CANDIDATE ID: 2921790

US CITIZENSHIP:

EDUCATION:

EXPERIENCE: 0

WILL RELOCATE: No -

JOB WANTED:

RATE NEEDED:

TELEPHONE: 913-***-****

EMAIL: abp0hy@r.postjobfree.com

HOMEPAGE:

HOTTEST SKILLS: cobol, jcl, microsoft, db2, financial, market, database, vsam, product,

lien, billing, programmer, marketing, sale, payroll, cms, programming, cash, css, engineer

REVISION: 08-SEP-02

RESUME:

NAME:

ADDRESS:

CITY: Overland Park

STATE/PROVINCE: Kansas

ZIP/POSTAL CODE: 66223

COUNTRY: US

EMAIL: Home: abp0hy@r.postjobfree.com

PHONE: Home: 913-***-****

CANDIDATE ID:

CITIZENSHIP: United States

Citizen or National

EDUCATION: Bachelor Degree

EXPERIENCE: 10 Years

WILL RELOCATE: Maybe --

RELOCATION INFO:

JOB WANTED: Any

RATE NEEDED: Experience:

HOMEPAGE:

COMMENTS:

HOTSKILLS:

Jim Shryock

15762 Horton

Overland Park, KS 66223

913-***-****

(home)

abp0hy@r.postjobfree.com

PROFESSIONAL SUMMARY

Over nine years in data processing as a programmer/analyst maintaining,

enhancing and developing applications. Industry experience in Utilities,

Telecommunication, Financial, Government and Automotive.

TECHNICAL BACKGROUND

IBM-30XX, OS/MVS, DB2, COBOL, COBOL II, DYL-280, EASYTRIEVE Plus, FOCUS, MANTIS,

SUPRA;

TSO/ISPF, VSAM, JCL and Applications, File-Aid, XPEDITER, INSTALL 1, PANVALET,

ROSCOE, CMS;

Microsoft Works (Word, Excel, Mail, First Case, Schedule +), Flow III/Visio

Flow.

EDUCATION

Ferris State University

- Big Rapids, Michigan.

B.S

. Business Computer Information Systems.

Penn Valley Community College

- Kansas City, Missouri.

Novel CNA/CNE courses

.

Platinum Education - DB2 Version 4 SQL Programming Volume I/II.

EXPERIENCE

November 1998

to Current - Elite Computer Consultants (ECOM)

Consultant

AT&T: Assisted with phase installations for various teams. Researched what

modules and systems will be effected, assisted with the changes. Researchand

resolve conflicts detected in system testing. Corrected production problems and

creating new reports.

DB2, COBOL II, JCL, TSO/ISPF, Xpediter, File-Aid, Microsoft Word/Excel.

February 1997

to October 1998 - Contract Programming Services (CPS

)

Consultant

Missouri Gas Energy: Worked with Install 1 on Customer Service System (CSS) to

speed up the current production run and decrease chances of overnight abend's.

Enhanced the Billing, Prebill, and Testbill systems to help insure correct

customer billing. Created ad-hoc reports to help clients correct billing

errors.

DB2, COBOL II, DYL-280, JCL, TSO/ISPF, File-Aid, Install 1, Microsoft

Word/Excel.

(February 1997 to current

).

October 1996

to January 1997 - Consultants in Business/Engineering/Research

(CIBER). Consultant

SPRINT-HRIS: Enhanced current payroll system to unify all division of Sprint

into one Payroll system. Create new processes, modify existing code, and build

reports to support All State, Local and Union laws.

DB2, COBOL II, JCL, TSO/ISPF, File-Aid, Microsoft Word/Excel.(6 Months).

SPRINT-LASER: Developed Local Resale System that assisted Sprint into thenew

local markets that opened up to competition. Created systems that would allow

the Long Distance division resale local phone service throughout the United

Sates. Edit and translate user information into an EDI Standard format for

transmission to the Local Phone companies for bill processing.

COBOL II, JCL, TSO/ISPF, File-Aid, Microsoft (WORD,EXCEL), VISIO Flowcharting.

(9 months).

February 1996

to October 1996 - PAYLESS CASHWAYS, Inc.

Programmer/Analyst

PAYLESS CASHWAYS - Converted Mantis/Supra programs for various teams company

wide. This entailed replacing all or part of programs existing database reads

with new DB2 reads. Worked with Human Resource to keep the payroll systems up

to date with government regulations, create new reports per client requests.

DB2, COBOL II, MANTIS/SUPRA, JCL, TSO/ISPF, FILE-AID, COBOL Debugger.

Microsoft Works (Word, EXCEL, Mail, First Case, Schedule +). (8 Months).

September 1995

to January 1996 - PROFESSIONAL RESOURCES, Inc. (PRI).

Consultant

SPRINT-PRIMES: Developed and Enhanced the warehouse reporting system to handle

multiple organizations. Expansion was an effort to attract various companies

into using Sprint's current network of warehouse, thus in an anticipation to

attract the newly formed SPRINT/EUROPE alliance.

COBOL II, JCL, TSO/ISPF, FILE-AID, XPEDITER, Microsoft Word, Flow III. (4

Months)

September 1993

to September 1995 - COMPUTER TASK GROUP (CTG).

Consultant

SPRINT-MPS: Developed, Enhanced and Supported local message processing billing

system. Worked on various teams (Production Support, New Development, Quick

Hits), tasks involved solving current production problems, enhancing the current

system per clients requests, developing new procedures to keep the company

current.

COBOL II, JCL, TSO/ISPF, FILE-AID. Microsoft Word. (10 months).

SPRINT

-PAR: Designed programs to automate all DataBase loads that were updated

manually by clients. The new procedure ensured the databases would stay current

and Data Integrity insured.

COBOL II, JCL, TSO/ISPF, FILE-AID. (3 months).

KEMPER Financial System: Assisted in the development of a new mutual fundinput

system. The new system enabled the corporation to save millions by not being

dependent on a data processing center to process their financial transactions.

Enabled more up-to-date processing by assisting the company in keeping up with

the ever-changing financial market.

COBOL II, JCL, TSO/ISPF, XPEDITER, FILE-AID, ROSCO, Microsoft Word. (6

Months).

SPRINT-AMIS: Created DB2 programs that read VSAM files that were used to update

tables for the

Access Management Information System.

COBOL II, JCL, TSO/ISPF, DB2, SPUFI, VSAM, FILE-AID. (3 Months).

SPRINT-IAS: Assisted with merging the financial files of CENTEL with SPRINT to

form a single financial

reporting organization.

FOCUS, JCL, File-Aid, TSO/ISPF. (3 Months).

February 1992

to Sept. 1993 - ADVANCED MANAGEMENT INC. (AMI).

Consultant

USDA/FCIC (Federal Crop Insurance Company): Designed and installed an on-line

crop insurance data input system. This system identifies types of

transmissions, crop insurance premiums, paid, and loss data, loads databases and

generates financial reports.

Combined divergent batch systems into a single automatic input system. This

replaced duplicate processes and ensured all condition codes were satisfactory

before executing later jobs. This enabled timely processing of data to meet

rigid financial deadlines.

Developed group risk insurance system for high-risk crops. Thus providing

multi-peril crop insurance to the agricultural sector as a primary risk

management tool for farmers.

COBOL, COBOL II, EASYTRIEVE Plus, VSAM, JCL, TSO/ISPF,

FLOW III, MicrosoftWord.

(20 Months)

September 1989

to February 1992 - AUTOMATED MARKETING SYSTEMS, INC. (AMS)

Programmer/Analyst

FORD: Assisted in the design and development of marketing research system.

System provided data for expanding sales and marketing decisions.

Maintained and enhanced quality control systems for multiple dealership sites.

Report systems were the basis for Ford's Quality Excellence programs, usedfor

customer research and quality control measures.

Assisted development of systems measuring customer satisfaction. Targeting

luxury automobile consumers. Systems helped dealerships track service

encounters to encourage repeat buyers.

COBOL, EASYTRIEVE Plus, FOCUS, JCL, CMS. (30 Months)



Contact this candidate