Manager Customer Service
Resume:
Hospitality Experienced (Salem, Alabama)
Date: **12-11-20, 9:41AM ****************@*****.***
New to the area and looking for a permanent position in the hospitality field.
*/*/**** - **/*/2011
Sheraton Oceanfront Hotel - Part time (Seasonal)
3501 Atlantic Ave., Virginia Beach, Va 23451
Am Buffet opener/server 757-***-**** - Human Resourses
Maintain the appearance and the quality of the buffet by setting up, replenishing, and breaking down the food service. Perform any necessary pre-shift sidework. Review the menu and become thoroughly familiar with all items on the buffet and means of preparation being offered that day, including the ingredients, preparation, sauces, and garnishes. Check with manager for assigned station. Ensures station is properly set up and cleaned. Set up hot and cold stations, displaying food in an aesthetic manner. Maintain constant communication with kitchen in order to replenish all hot and cold food in an appetizing display. Returns empty chafing dish pans to the pot wash area and those with food to the kitchen hot line. Anticipate guests' needs. Met productivity standards; Completed work in timely manner; Strived to increase productivity.
Moved to care for mother needing hospice in Alabama/Rehireable.
03/15/2010 - 11-15-2011
Boneheads Beach Bistro - Part time (Seasonal)
Vance Sutherland (Manager)
205 34th Street,Virginia Beach, Va 23451
Greet the patrons and inquires about what they would like to drink, offering suggestions and informing them of specials, also routinely fulfill the drink order, filling glasses with water or soft drinks or making coffee. If alcohol is ordered, I prepared the drink and deliver to the table. Inquire about the food the patrons would like to order, make recommendations and inform the patrons of the various specials available. Answer questions about menu items, like how particular dishes are prepared. Demonstrated accuracy and thoroughness. Able to deal with frequent change, delays, or unexpected events.
Cook: Prepare all the food items as directed in a sanitary and timely manner. Use broiler, grill, flatop, steamer and frier per specifications as set by the restaurant. Responsible for performing other related duties as assigned by the manager. Following proper plate presentation and garnish set up for all dishes. Track and report any food waste. Handle, store and rotate all the products properly. Ensures top quality sanitation standards. Prepare dishes for costumers with food allergies or intolerances.
Moved to care for mother needing hospice in Alabama/Rehireable.
3-20-2010 - 9/15/2010
Kabale Diocese, Kabale Uganda, Africa
Father Justus Kiiza-Financial Administrator (Supervisor)
Mission Trip to Uganda: Taught cooking and food storage safty/ Basic Internet skills, Powerpoint, Ms Word, and woman's rights. Prioritized and planed work activities; Used time efficiently; Planed for additional resources; Sets goals and objectives; Organized or scheduled other people and their tasks; Developed realistic action plans. Displayed original thinking and creativity; Met challenges with resourcefulness; Generated suggestions for improving work; Developed innovative approaches and ideas; Presented ideas and information.
3/1/2006 - 12/1/2009
Cook/Waitress/Childcare Attendant - Full Time
Virginia Beach Tennis & Country Club (Laurie Hackbirth/Owner, Supervisor)
Cook: Prepare all the food items as directed in a sanitary and timely manner. Use broiler, grill, flatop, steamer and frier per specifications as set by the restaurant. Responsible for performing other related duties as assigned by the manager. Following proper plate presentation and garnish set up for all dishes. Track and report any food waste. Handle, store and rotate all the products properly. Ensures top quality sanitation standards. Prepare dishes for costumers with food allergies or intolerances.
Server: Quick and efficient attention to customer service. Greets customers, assembles food orders, maintain appropriate portion control, collects and processes payment from the customer. Maintain cleanliness of counters and floors, and cooking equipment.Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Escort customers to their tables. Explain how various menu items are prepared, describing ingredients and cooking methods. Inform customers of daily specials. Prepare checks that itemize and total meal costs and sales taxes. Present menus to patrons and answer questions about menu items, making recommendations upon request. Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning. Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required. Stock service areas with supplies such as coffee, food, tableware, and linens.
Childcare attendent: Organize and store toys and materials to ensure order in activity areas. Support children's emotional and social development, encouraging understanding of others and positive self-concepts. Instruct children in health and personal habits, such as eating, resting, and toilet habits. Sanitize toys and play equipment. Regulate children's rest periods.Maintain a safe play environment. Observe and monitor children's play activities. Read to children and teach them simple painting, drawing, handicrafts, and songs. Dress children and change diapers. Keep records on individual children, including daily observations and information about activities, meals served, and medications administered. Discipline children and recommend or initiate other measures to control behavior, such as caring for own clothing and picking up toys and books. Communicate with children's parents or guardians about daily activities, behaviors, and related issues. Assist in preparing food and serving meals and refreshments to children. Help children with homework and school work. Sterilize bottles and prepare formulas. Perform general personnel functions, such as supervision, training, and scheduling.
Resigned to take advantage of a Mission Trip to Africa.
6/1/2009 - 8/1/2009
Cook -Seasonal Summer Contract Job (Mike Cohen/Owner, Supervisor)
Camp Timberlane for Boys 520-***-**** Woodruff, Wisconsin
Preparation of food items on a daily basis. Maintaining a clean sanitized kitchen area. Consistently follow recipes and procedures and adhere to camp standards. Clean food preparation areas, cooking surfaces, and utensils. Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold. Cook the exact number of items ordered, working on several different orders simultaneously. Maintain sanitation, health, and safety standards in work areas. Measure ingredients required for specific food items being prepared. Mix ingredients such as pancake or waffle batters. Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles. Pre-cook items such as bacon, in order to prepare them for later use. Prepare and serve beverages such as coffee and fountain drinks. Prepare specialty foods such as pizzas, fish and chips, sandwiches, and tacos, following specific methods that usually require short preparation time. Read food order slips or receive verbal instructions as to food required and prepare and cook food according to instructions. Verify that prepared food meets requirements for quality and quantity. Wash, cut, and prepare foods designated for cooking. Clean, stock, and restock workstations and display cases. Ensures top quality sanitation standards.
Order and take delivery of supplies. Prepare dough, following recipe. Schedule activities and equipment use with managers, using information about daily menus to help coordinate cooking times.
1998-2005 Mayhill Cafe - Full Time/Owner
3491 Highway 82
Mayhill, New Mexico (Lessor-Karla Poindexter)
Opened (leased) a Soup and Sandwich Shop in the Sacramento Mountains of Southern New Mexico. I made homemade soups and sandwiches and offered Blue Bunny Ice Cream. I learned to deal directly with suppliers, data collection and ordering, inventory control, and budgeting. Responsible for the business performance of the cafe, as well as maintaining high standards of food, service, and health and safety.
Due to the continued drought and fires in the area that closed the forest for two continuous years, I did not renew my annual lease, and moved out of the area.
Suffolk, Virginia
03/01/1992 - 10/15/1997
Travel Agent -Full time/Partner (Jackie Maharlic)
Blue Ribbon Travel, Suffolk, Virginia
Plan and sell transportation and accommodations for travel agency customers. Determine destination, modes of transportation, travel dates, costs, and accommodations required. Developed strategies to achieve organizational goals; Understood organization's strengths & weaknesses; Identified external opportunities; Adapted strategy to changing conditions.
Sold agency shares to Partner.
2/1/1981 - 11/1/1989
Inside Sales Rep - Full Time
Bellamy & Burwell Associates-(Howard Bellamy/Owner, Supervisor) Kansas City, Missouri
Responsibilities included managing the complete sales process from inception to completion. This involves; assessing needs, quotation and tendering preparation, offering technical support and advice as well as the delivery and installation of the product.
6/1/1970 - 8/1/1980
Membership Service Director
Better Business Bureau of Southern Nevada, Las Vegas, Nevada
(Paul Nutter, Director 1966-1995)
A good knowledge of marketing theory and its application to the development of successful membership recruitment and retention campaigns. Considerable knowledge of strategic planning, budgeting, finance, member relationship management, people management and negotiation skills and techniques. Able to develop and motivate staff. Able to establish and maintain effective working relationships with other departments, senior influencers, current and prospective members, affiliates, volunteers and committees. Strong written and oral communication skills. Good IT skills
Education
Tidewater Community College 2009 - 2010 (13 semester hours completed), Religions of the World, Hotel/Rest Mgt; Diet & Nitition,, Drawing II, ITE115 (Mirosoft Word, Powerpoint, Excell)
Travel Innovators - 01/1/1994 Virginia Beach, Virginia
IATA Certified Travel Agent
Longview Community College- 1984 (6 semester hours completed), Real Estate Principles and Marketing
Clark County Community College 1971 - 1973, Las Vegas, Nevada AA-Liberal Arts (62 credit hours completed- 3.4 grade avg.)
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