Customer Service Administrative Assistant

Heather Porter

Email: *********@********.***

Address: *** ***** **

City: Cohutta

State: GA

Zip: 30710

Country: USA

Phone: 706-***-****

Skill Level: Experienced

Salary Range: $52,000

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

ADMINISTRATIVE PROFESSIONAL

Office Management Accounting Reception Data Entry Data Processing

Heather Elaine porter

251 Wolfe Street Cohutta, GA 30710

Home: 706-***-****/Cell: 706-***-****

*******.*.******@*******.***

Over 10 years experience supporting upper-level management and essential office personnel. Experience includes document and data processing, transcription, reception, payroll, accounting, invoicing, collections, training and supply management.

Career Summary

Polished, professional customer service representative offering: unwavering commitment to and experience in providing efficient customer support in a diverse environments and completing a variety of assigned tasks with minimal supervision. Ability to listen attentively, solve problems creatively, use tact and diplomacy to find common ground and achieve win-win outcomes while maintaining a high degree of confidentiality.

Skills and Qualifications

* Office Management and Manager Support

* Detail and Deadline Oriented

* Time Management and Organization

* Accounting and Finance

* Marketing and Customer Service

* Team-Player and Team Leadership

* Problem Solving and Communication

* Varied Computer Skills

Software Proficiency

* Microsoft Office 2007 (Excel, Word & Powerpoint)

* AS/400

* JD Edwards

* Quick Books

* Peachtree Accounting

* Infinium AR

* Diver

* Monarch

* Sequel

* On-Demand

Employment History

Mohawk Industries, Calhoun, GA - Sales Tax, Buying Groups and SR Commissions Specialist 2005 - 2011

Manpower, Dalton, GA - Administrative Assistant 2005 - 2005

Porter Refrigeration & Electric, Cohutta, GA - Office Manager 2003 - 2005

McKoon, Williams & Gold, PC, - Legal Administrative Assistant 2003 - 2003

Johnson Law, PC - Legal Administrative Assistant 1999 - 2003

Professional Experience

CUSTOMER SERVICE

* Greet customers, patients, and visitors to office or department..

* Gather and maintain customer information in a confidential manner.

* Respond to customer inquiries and requests/resolve issues efficiently and professionally.

* Manage multiple priorities and maintain effective results in a goal oriented/deadline driven work environment.

GENERAL OFFICE/ADMINISTRATIVE

* Handled multi-line phone system; take messages/route calls to requested parties.

* Entered point of service collections and data into assigned databases.

* Assisted with operational surveys, studies, and analyses.

* Performed budgetary, managerial, and organizational duties and conducted quality review audits of accounts to ensure accuracy.

Education

Master`s Degree - Business Administration, American Intercontinental University, Atlanta, GA, 2010

Bachelor`s Degree - Early Childhood Education, Brenau University, Gainesville, GA, 2003

Professional references submitted at your request

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