Customer Service Medical Assistant

In need of employment

Date: ****-**-**, *:**AM **************@*******.***

JONATHAN HARRIS

*** ******* **.

Clifton Park, NY 12065

609-***-**** (Cell)

1-518-***-****(Home)

***********@*******.***

OBJECTIVE

To obtain a position in a medical office utilizing my Medical Assistant and front desk skills.

EDUCATION

Lincoln Technical Institute, Mt. Laurel, NJ

Medical Assistant Diploma, May 2009

SKILLS

Clinical Skills: Phlebotomy, injections, vital signs, EKG's, and first aid. General laboratory techniques, centrifuge operation, hemoglobin, hematocrits and sterilization procedures. Familiar with OSHA and CLIA regulations. Basic knowledge of general medications, basic triaging skills and patient preparation. Knowledge of body systems and medical and

anatomical terminology.

Office Skills: Computer literate (Word, Excel, MediSoft), charting, and filing. Trained in interpersonal, legal and HIPAA concepts.

CERTIFICATIONS

Phlebotomy and CPR certified

WORK EXPERIENCE

Charlie Browns Steakhouse, Hamilton, NJ March 2012 to October 2012

Server

Greet new customers and escorted them to their tables. Presented menus and answered questions about items, making recommendations upon request. Recommended wines and other drinks to customers. Impressed customers with my extensive knowledge of the menu. Wrote customers orders for transmitting to kitchen staff.Took and served orders from customers - Food, drinks and deserts. Served specialty dishes at tables as required. Checked to ensure that customers are enjoying their meals- took actions to correct any issues if needed. Prepare checks/receipts and collected payment from customers. Cleaned tables and area after clients have left.

Hess Express, Hamilton, NJ October 11, 2010 to August 26, 2011

Cashier and Gas attendant

Handled large sums of money, practice safety maneuvers in all situations including gas spills and robbery. Practice in good customer service and customer interaction including calming down angry customers. Manage and supervise the business operations. Settled the cash drawer, stocked fridges, practiced clean environment, prepared coffee and various hot beverages for customers. Performed quantum counts for every item in store. Practiced perfect attendance.

Hamilton Gastroenterology, Hamilton, NJ June 2009 to August 26, 2011

Medical Assistant

Vitals, bring patients back to exam room, answered phones, prior authorizations, utilized EMR system, assist doctor with rectal examinations, scanned and filed documents into EMR system, conducted lactose tolerance test and capsule procedures, reorganized chart storage and archive room, open and sorted mail, refilled patients prescriptions, called patients with biopsy results, managed all prior authorizations, educated patients on colonoscopies and endoscopies, also scheduled all procedures. Covered various office positions when employees called out. Practiced perfect attendance.

Dr. Rednor and Dr. Risi Family Medicine, Robbinsville, NJ May 2009

Medical Assistant Extern

Roomed patients, patient intake, vitals, stock and prepare exam rooms, ear lavage, injections, venipuncture, phlebotomy, EKG's, pulmonary function test, nebulizer treatments, drug screening, urine analysis, informed and instructed patient on procedures, NCT (nerve conduction test).

Mulberry St. Cafe, Trenton, NJ August 2008 to September 2010

Cashier and Caterer

Hosted and catered parties for the hospital, handled large sums of money, settled the cash drawer, prepared food, performed excellent customer service. Practiced perfect attendance. Open and close the restaurant. Manage and supervise the business operations.

AWARDS

Dean's List, Lincoln Institute

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