Customer Service Representative

Krista Marquez

Email: ********@**************.***

Address:

City: Hewitt

State: TX

Zip: 76643

Country: USA

Phone: 254-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly enthusiastic customer service professional with 2 years client interface experience. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from Eagle Academy, Waco TX 1/2001 to 5/2005 (High Scoll Diploma)

Job History / Details:

Career Overview

Highly enthusiastic customer service professional with 2 years client interface experience. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Active listening skills

Courteous demeanor

Energetic work attitude

Telephone inquiries specialist

Customer service expert

Opening/closing procedures

Self-directed

Computer-savvy

Strong problem solving ability

Telecommunications knowledge

Adept in automated attendant system

Knowledge of HMOs, Medicare and Medi-Cal

HIPAA compliance

Medical billing software

Team player with positive attitude

Expert understanding of Medicare and Medicaid processes

Excellent telephone etiquette

HIPAA trained

Extensive medical terminology knowledge

Accomplishments

Managed call flow with up to 400 or more calls in queue per minute.

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Work Experience

October 2011 to December 2012

C3 Hewitt, Tx

Customer Service Rep

Communicated directly with doctors' offices via telephone, fax and email.Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.Verified patient data and billing information.Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Developed effective relationships with all call center departments through clear communication.Assisted with the development of the call center's operations, quality and training processes.Properly directed inbound calls in phone queues to improve call flow.Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.

September 2010 to April 2011

BNY Mellon College, Tx

Customer Service

Demonstrated mastery of customer service call script within specified timeframes.Properly directed inbound calls in phone queues to improve call flow.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Educational Background

2005 Eagle Academy Waco, Tx

High School Diploma

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