Customer Service High School

SSgt Roosevelt Whitfield, III

Email: ********@**********.***

Address:

City: Fort Washington

State: MD

Zip: 20744

Country: USA

Phone: 301-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I am a highly motivated individual trying to obtain a position with the state or federal agency that will utilize my extensive experience in numerous areas. My qualifications include but not limited to comprehensive field training, extensive experience in operations activities and management skills. Profile Motivated, personable business professional with multiple college degrees and a successful 13-year track record with the United States Air Force. Impeccable talent for quickly mastering technology -completed Associates degree in May 2010 and receiving Bachelor of Science in Management in July 2011. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Flexible and versatile - able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills. Skills Summary Project Management Report Preparation Written Correspondence General Office Skills Computer Savvy Customer Service Scheduling Marketing & Sales Training Instructor Accounting/Bookkeeping Front-Office Operations Professional Presentations

Educational Background:

High School Dipolma from COMMUNITY COLLEGE OF THE AIR FORCE, Camp Springs MD 1/2001 to 5/2011 (MECHANICAL & ELECTRICAL TECHNOLOGY)

High School Dipolma from UNIVERSITY OF PHOENIX ARLINGTON CAMPUS, Camp Springs MD 1/2001 to 12/2012

High School Dipolma from UNIVERSITY OF PHOENIX ARLINGTON CAMPUS, Camp Springs MD 1/2001 to 12/2012

High School Dipolma from, Camp Springs MD 1/2001 to 12/2012

Job History / Details:

Summary

I am a highly motivated individual trying to obtain a position with a state or federal agency that will utilize my extensive experience in numerous areas. My qualifications include but not limited to comprehensive field training, extensive experience in operations activities and management skills. I am a personable business professional with 13 successful years in the United States Air Force with an impeccable talent for quickly mastering technology. With my qualifications I'm able to be diplomatic and tactful while working and collaborating with others. Accustomed to handling sensitive and confidential records. I am flexible, versatile, and poised under pressure. Works well in deadline- driven environments. Excellent team-building skills.

Accomplishments

5 Earned Expert Marksman Awards in both small arms and assault weapons.

Earning honors in marksmanship, mastery of the Uniform Code of Military Justice (UCMJ), patrol procedures and physical fitness.

Project Management Report Preparation; Written Correspondence General Office Skills; Computer Savvy; Customer Service; Scheduling Marketing & Sales skills; Training Instructor; Accounting/Bookkeeping; Front-Office Operations and Professional Presentations.

Experience

January 2006 to Current

Andrews Air Force Base

CE Electrician/Security Arms Combat Arms Instructor

5 Process development 5 Customer Service Needs Assessment 5 Conflict resolution 5 Customer Satisfaction 5 Complex problem resolution 5 Report Preparation 5 Communications audits 5 Records Management 5 Project management 5 Report Preparation 5 MBA 5 Written Correspondence 5 Client Relations 5 Accountability Reports 5 Computer Literate 5 Executive Support 5 Tax Preparations 5 Database Administration 5 Sales Experience 5 General Office Skills 5 Prioritizing Adaptability Accomplishments Reporting 5 Implemented processes that utilized accounts receivable sub-ledger for accounting and customer attribute reporting.

Data Verification 5 Checked figures, postings and documents for correct entry, mathematical accuracy and proper coding.

Reporting 5 Prepared complex financial statements, and interim/annual reports for retail and service businesses.

Market Research 5 Defined industry segments and identified opportunities in domestic and international markets.

Organization.

January 2000 to Current

Andrews Air Force Base

United States DC Air National Guard

Lead instructor for the training department, developing training materials, manuals, and organizing the sessions for effective and efficient use of time.

Mechanical and electrical activities including to install, operate, maintain, and repair base direct support systems and equipment; electrical facilities; electrical power generation and distribution; and heating, ventilation, air conditioning and refrigeration systems and equipment, and their controls.

Transportation and Vehicle Maintenance Career Field encompasses transportation functions involving moving personnel, material and household goods by military and commercial transportation facilities.

Included are packaging; handling and loading freight and baggage on military aircraft; also scheduling military air transportation of personnel and materials; briefing and caring for passengers on military aircraft.

Arranging for commercial air, rail, motor and /or water transportation personnel materials, household goods; dispatching.

January 2000 to January 2006

United States Air Force

CE Electrician

Worked hands-on as a member of cross-functional engineering teams, supporting the development of new products.

Collaborated with some of the best engineers in the industry and involved in the product development process from initial concept to development.

Created extensive design verification testing on analog and digital circuits, software testing, prototyping, and troubleshooting process.

Created circuit board design and assisted in transitioning designs from engineering into manufacturing for production.

Conducted continuous research and development on power electronics, plasma physics, analog, digital electronics, RF communication, IR communication and embedded micro- controllers technologies.

Prepared necessary documentation for the quarterly testing and validation done to operational equipment.

Education,

MBA Accounting & Marketing

University of Phoenix, Arlington Campus Dallas, Texas

Bachelor of Science Management

University of Phoenix, Arlington Campus Arlington, Virginia

Master's of Business Administration Degree

Community College of the Air Force,

Associates Degree Mechanical & Electrical Technology

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