Customer Service High School

Carolyn Eubanks

Email: ********@********-*****.***

Address:

City: Charlotte

State: NC

Zip: 28214

Country: USA

Phone: 704-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Objective: a working progress of a young successful woman, who strives for all of my goals and is full of ambition Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Educational Background:

High School Dipolma from West Charlotte High, Charlotte NC 1/2001 to 6/2012 (High School Diploma)

Job History / Details:

Career Focus

Objective: a working progress of a young successful woman, who strives for all of my goals and is full of ambition

Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Core Qualifications

Dedicated to process improvement

High customer service standards

Conflict resolution proficiency

Strong problem solving ability

Education and Training

2012 West Charlotte High Charlotte, North Carolina

High School Diploma

[4.0] GPA

Accomplishments

Head Cheerleader Of Varsity

Most All Around

Friendly CitizenShip Award

A&B Honor Roll

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Consistently generated additional revenue through skilled sales techniques.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Work Experience

July 2012 to Current

Wal-Mart Charlotte, North Carolina

Cashier

Computed accurate sales prices for purchase transactions.

Worked as a team member performing cashier duties, product assistance and cleaning.

Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100 percentage accuracy rate.

Successfully interacted with customers and retail buyers to expedite orders.

March 2012 to August 2012

Sprint Charlotte, North Carolina

Phone Rep

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Made reasonable procedure exceptions to accommodate unusual customer requests.

Addressed customer service inquiries in a timely and accurate fashion.

Ran reports and supplied data to fulfill customer report requirements.

February 2012 to June 2012

N-Demand Hair Salon Charlotte, North Carolina

Receptionist

Maintained the master calendar for client appointments.

Created and tracked all expenses.

Received and disbursed all incoming mail.

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