Customer Service Management
Resume:
Brian Palmer
Email: *********@********.***
Address: S46W25798 Shadow Ridge Drive
City: Waukesha
State: WI
Zip: 53189
Country: USA
Phone: 414-***-****
Skill Level: Management
Salary Range: $120,000
Primary Skills/Experience:
See Resume
Educational Background:
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Job History / Details:
BRIAN PALMER
HOME 262-***-**** CELL 414-***-**** *********@********.***
S46 W25798 SHADOW RIDGE DRIVE, WAUKESHA, WISCONSIN 53189
SUMMARY OF QUALIFICATIONS
I have over 30 years of management experience in Medical Electronics and Industrial Electronics. Management responsibilities have involved all phases of the Operations environment, focusing on increased efficiency and cost controls on incoming and out going products, customer satisfaction and Quality enhancements. Management style emphasizes a strong employee empowerment and development cycle.
EXPERIENCE
1990a"09-05-2012 Merge Health Care Hartland WI
Director Product Integration and Installations
a- Manage all Operational functions; Purchasing, Manufacturing, Field Installations, Manufacturing Engineering, Shipping, Receiving, Inventory Control.
a- Involved in all aspects of New Project Implementation through design phase out.
a- Manage the development of the manufacturing processes in relationship to the introduction of new products.
a- Establish and maintain interfaces and reporting with Sales, Finance, Customer service and Business managers on the forecasting and production of products.
a- Coordinate and be accountable for the utilization of and documentation of the Merge business system processes.
a- Identifying, championing and implementing annual material cost reductions strategies.
a- Handle personnel process for Operations.
a- Core team member of ERP & ISO 9000 Implementation team.
a- Quality: Understands that projects worked on may have a direct impact on patient safety. Understands the types of defects that may be encountered as part of job responsibilities.
a- Security: Understands that all patient information that may be encountered is to be treated as confidential and not to be disclosed under any circumstances.
1976a"1990 Kearney & Trecker Corporation West Allis, WI
Supervisor Electronic Purchasing, Planning and Stockroom
a- Managed Electronic Division Purchasing.
a- Established JIT Program for the Electronics Division.
a- Negotiated, approved and certified all electronic suppliers.
a- Managed Planning department.
a- Implemented ESD Program.
a- Involved in all aspects of material control from project implementation through design phase out.
EDUCATION OTTAWA UNIVERSITY, BROOKFIELD, WI
Bachelor of Arts, Major in Business Management
HOME 262-***-**** CELL 414-***-**** *********@********.***
S46 W25798 SHADOW RIDGE DRIVE, WAUKESHA, WISCONSIN 53189
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