Customer Service High School

Tracy Santana

Email: ********@**********.***

Address:

City: Stafford

State: VA

Zip: 22554

Country: USA

Phone: 207-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

High-energy Executive Housekeeper /Office Manager that offers exceptional organizational, interpersonal and computer skills. Strong background in all aspects of customer service and support. Accustomed to working in fast-paced environments with success in effectively handling difficult client situations. focused on promoting customer satisfaction through exceptional service. Courteous and professional with a great sense of humor.

Educational Background:

High School Dipolma from Mountview High School, Thorndike ME 1/2001 to 6/1988 (General)

Job History / Details:

Professional Profile

High-energy Executive Housekeeper /Office Manager that offers exceptional organizational, interpersonal and computer skills. Strong background in all aspects of customer service and support. Accustomed to working in fast-paced environments with success in effectively handling difficult client situations. focused on promoting customer satisfaction through exceptional service. Courteous and professional with a great sense of humor.

Skill Highlights

Communicates effectively

Exceptional multi-tasker

Hospitality expertise

Cross-functional team management

Staff training

Supervision

Sound judgment

Computer-savvy

Calm under pressure

Complex problem solving

Experienced in production scheduling

Knowledgeable of quality control standards

Proper phone etiquette

Articulate and well-spoken

Time management

Meticulous attention to detail

Professional and mature

Works well under pressure

Scheduling

Inventory control

Compensation/benefits administration

Policy/program development

Salary structure/compensation analysis

Purchasing ability

Supply management expertise

Microsoft Office proficiency

Excel spreadsheets

Labor relations

Accounting

Payroll

Core Accomplishments

Managed front desk operations and housekeeping department. Served as key contributing member to Leadership team.

Professional Experience

March 2007 to September 2012

Comfort Inn Belfast, Maine

Executive Housekeeper / Office Manager

Kept records of room availability and guests' accounts, manually or using computers.Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.Recorded guest comments or complaints.Managed a 83-room full service hotel.Assisted guests with any special requests during their visits.Managed housekeeping or maintenance staff when guests reported problems.Improved customer service rating by complying to high standards, and doing a continual goal improvement.Developed and implemented efficient accounting, financial and operational systems.Negotiated and reviewed business contracts and financial models with profitability and financial success in mind.Recommended innovative alternatives to generate revenue and reduce unnecessary costs.Researched market trends and surveys and used information to stimulate business and revenue growth.

Education

12 Mountview High School Thorndike, Maine

High School Diploma General

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