Management Project

Always in pursuit of InsightKnowledge

Professional Expertise: Speeches and PapersWhat's new with Stefan ?

Online Mobile Resume

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OBJECTIVE

To obtain an senior level position to promote and integrate the use of Knowledge Management capabilities into critical business processes to drive bottom-line results

SUMMARY

19 years of industry experience

Proven ability to manage large and complex projects

Excellent leadership and negotiation skills

In depth, hands-on experience of all aspects of Knowledge Management

Ability to optimize the strategic impact of Knowledge Management

Ability to define and deliver best value/cost solutions to maximize business benefit

PROFESSIONAL EXPERIENCE

Chief Knowledge Officer and CIO for the YMCA of the USA, 2008-present

Responsible for the organizations Knowledge Management strategy, including Research, Business Intelligence, print and electronic publications, social media and community of practice efforts, as well as the Information Technology web strategy.

Defining and establishing a Knowledge Management strategy for the YMCA

Transforming existing functions (research, analytics, best practices, content publishing) to effectively support the strategic direction

Introducing and establishing a social knowledge function (social networking and large-scale communities of practice)

Establishing and utilizing a social media strategy (twitter, youtube, facebook) to support the efforts of strategic communities

Working with IT to architect and establish the technical infrastructure based on Sharepoint 2007 and create/integrate business solutions to support Knowledge Management efforts

Senior Manager Knowledge Management, PepsiCo, 2006-2008

Responsible for the companies Knowledge Management strategy, governance, business requirements gathering and delivery of global Knowledge business solutions.

Improving organizations market competitiveness by defining companies global knowledge management strategy and enabling critical Knowledge sharing capabilities

Sustaining critical business investments by defining a Knowledge Management business framework (governance, process integration, metrics)

Enabling cost-efficient global availability and use by defining cost structure, charge back model and business delivery model

Ensuring long-term success and sustainability by establishing cross-functional business committees to manage requirements, establish Knowledge Management responsibilities and support structure

Optimizing cost by managing internal and external resources

Improving Knowledge Management awareness and utilization into the corporate culture through coordination with HR, Legal, organizational development and Training

Knowledge Management Consultant, Allstate Insurance, 2003-2006

Responsible for planning and managing a large-scale knowledge/content management solution, utilizing Knowledge Management to enhance its functionality and ensure long-term success.

Achieved cost avoidance by creating opportunity proposals

Successfully delivered large-scale Knowledge solution to 40.000 users within 7-figure budget and 12 month delivery time-frame

Achieved cost avoidance by aligning the Knowledge Management strategic and tactical efforts of multiple cross-functional areas

Managing project plans, project teams and project schedules

Establishing new Knowledge Management role into the organization

Improved utilization of core knowledge assets through information mapping

Reduced operating cost through standardizing and optimizing content and processes

Knowledge Management Consultant, Allstate Insurance, 2002-2003

Defined Knowledge Management (KM) Strategy for a 2500 people organization. Working with senior leadership, functional areas and Finance to implement and manage KM structure and value creation process. Provided direction and advice on Knowledge Management and project organization to the organization.

Achieved cost avoidance by coordinating and consolidating Knowledge Management efforts.

Drove use of Knowledge Management through the creation of opportunity proposals

Optimized solution delivery by managing project plans, project teams and project schedules

Ensured project success by managing customers expectations, scope control and change

Improved Knowledge Management awareness and understanding of impact to the business by providing executive learning sessions

Manager, Midas International, 2000-2002

Built the functional and technical bridge between the Business and IT. Provided direction on Knowledge Management, system integration, optimization and project organization. Defined scope and alignment with business strategy with senior level executives and scope control. Defined and controlled project plans and change management. Implementation of standards and procedures for Knowledge Management and application development, organizational ownership and information structures.

Reduced new-hire processing time by 75% by reengineering workflow processes

Increased availability and accuracy of legal/customer data by linking applications to the data warehouse and aligning organizational ownership

Enhanced company communication by designing a portal system and a framework

Reduced parts order processing by 60%, enabling the timely rollout of critical new product lines

Consultant, Precision Systems Concepts, 1999-2000

Improved sales efficiency by optimizing sales tools and procedures and providing KM expertise.

Increased sales efficiency by implementing a sales force package and an e-commerce package

Group leader and Senior Developer, System Software Associates, 1997-1999

Lead international team of developers and administrators. Improved stability, functionality and performance improvements of business-critical information solution, while supporting and migrating the production environment. Implemented Knowledge Management processes.

Improved company communication by providing global knowledge sharing capabilities

Improved reliability of a mission-critical sales forecasting system

Increased information efficiency by implementing Knowledge Management components into the application architecture and defining an electronic forms portal

Optimized internal development by implementing methodologies and global standards

Consultant / Knowledge Management Specialist, Accenture, US, 1995-1997

Within the CIO department, managed projects to create Knowledge Management value-added solutions and strategies.

Improved HR, Accounting and Controllers mission-critical information systems

Managed development to improve KM search system performance by 50% faster

Wrote strategic paper enabling Accenture to enhance the companys Knowledge Management system by integrating Internet functionality

Consultant, Knowledge Management Specialist, Accenture, Germany, 1991-1995

Implemented Knowledge Management infrastructure for German consulting practice.

Knowledge Management Liaison to the Country Managing Partner

Global coordination of KM activities, Lotus Notes administration and development

Group leader of Knowledge Management team and management of user support

Implementation of the German Knowledge eXchange network

Significant contribution in the setup of the German Accenture IT department

PROFESSIONAL DEVELOPMENT

Diversity and Inclusion KM Conferences

Service Excellence Team building

Project Management Certification in progress Office Automation

MS Access Advanced Application Development Professionalism Course

Certified Lotus Notes (Groupware) Specialist C/S Application Design & Architecture

PROFESSIONAL SPEAKING EVENTS & AFFILIATIONS

KM Argentia 2009: Speech on KM in Non-for-profit organizations

Library Association 2008: Speech on Sustaining Knowledge Management efforts

KMChicago 2006: Speech on Trust as a component of KM strategies

Public Blog: http://insightKnowledge.blogspot.com on Knowledge Management

Member of Board of Directors of KM Chicago (2000-2010)

Member of Knowledgeboard Europe (2004-2008)

EDUCATION

Technical University Fulda, Germany; Computer Science, 4-year Degree 1991

http://insightknowledge.com/spluck/index.php?id=online-mobile-resume

Saved Thursday, August 30th, 2012 - 8:53 PM

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