Engineer Management
Resume:
Cover Letter:
Dear Hiring Executive:
Pursuant to your recent need for a healthcare information systems/process analyst, I would like to introduce you to my qualifications, as I believe I am a competitive candidate for such a position.
With a background that includes several years of related experience, I possess a consistent record of achievements improving efficiencies and lowering costs through system/process implementation, documentation, and support. Provided the opportunity, I will employ my expertise and talents to contribute to the current and future goals of your company and/or clients.
During the recent years of my career, I excelled while working in a variety of business and clinical environments, effectively engineering and supporting networks, systems, and business applications. My previous experience emphasized working in hospitals and clinics, managing clinic design and implementation, equipment and system installation, and performing/documenting patient physical rehabilitation and performance testing. Some of my most relevant achievements included having:
* Installed and supported full-color document imaging and processing hardware/software for 150+ organizations.
* Coordinated the design, construction, and utilization of a new sports medicine and rehabilitation clinic.
* Managed the implementation of human biometric testing, rehabilitation services, and patient documentation.
* Estimated and ordered medical equipment and supplies for 50-75 hospital laboratories using an online database.
* Played a key role in planning and implementing clinical software training for multiple hospital departments.
* Accelerated the customization of clinical user interfaces by managing coding changes based on client feedback.
Combining a unique blend of knowledge in information systems, business processes, and healthcare operations, I am certain to make an immediate and long-lasting contribution to your firm. Should you wish to discuss my capabilities in further detail, I welcome the chance for a conversation and may be contacted as indicated above. In the interim, thank you for your valuable time and kind consideration; I look forward to hearing from you soon.
Sincerely,
2834 Monet Place, Dallas, Texas 75287
********@*******.***
Healthcare Information Systems / Process Analysis and Implementation
Possesses several years of combined experience managing and supporting the implementation and documentation of information systems and business processes. Projects span a range of organizational and business clients, with special emphasis supporting medical clinics, financial institutions, and technical service providers. Strong communicator with proficiencies demonstrating and training users on information management systems, technical equipment, operations, and clinical/business processes and standards. Proven problem-solver who identifies and troubleshoots systems, software, and services; adeptly supports customers onsite and remotely. Expertise includes:
* Information Process/Project Management
* System Installation/Integration
* Account Management/Development
* Customer Service/Support
* Process Implementation/Improvement
* Network/Systems Administration
* Total Quality Management
* Disaster Recovery/Business Continuity
* Internet/Intranet/Web Services
* Inventory Control/Materials Management
Career Summary
RESOURCE CONNECTION NETWORK / CONSULTIS
2006-PresentCustomer Engineer / IT Consultant
(contract): Provides ongoing strategic technical support of banking management systems installation, configuration, and maintenance. Includes set-up
and configuration of rack-mounted HP ProLiant ML350 G4p server with Windows Server 2003, multiple Dell GS-620 workstations (platform and teller) with Windows XP Pro, HP 1320 laser
printers, serial printers, and APTM's. Assists ongoing conversion and upgrades of Windows desktop operating systems, department-specific business/financial applications, and HP/IBM
desktop/notebook hardware to newer, faster, and more efficient versions. Uses VBScript/Script to run after-hours batch jobs and USMT to update current user settings and files/documents
during computer re-imaging.
* Installed, configured, and tested pre-packaged banking information management systems and applications for several newly constructed branch banks.
* Provided opening day technical systems support for completed branch banks and their staff.
* Imaged, configured, and deployed 20 HP desktop PCs within 5 business days for corporate operations users.
QUALITECH REPAIR SOLUTIONS / APORIA SOLUTIONS
2005
-2006Technical Specialist
- Network Support: Administered several small- to mid-sized IBM/Dell/HP-ProLiant server-based networks running Exchange Server, Oracle/SQL databases, and storage/backup applications onsite and remotely. Planned and implemented quality assurance audits of hardware/software, licenses, user certificates, accounts/passwords, and workflow for active IT clients. Documented customer issues/resolutions using an enterprisewide help desk request tracking application; produced various logistical reports for the corporate office.
Coordinated and managed maintenance agreement support for printer/network services customers, including two university campuses.
* Established network security/backup and disaster recovery procedures that improved business continuity while increasing file backup efficiency and security by 50-75%; the plan was
adopted by the parent company and clients.
* Documented policies/procedures for Internet/e-mail security applications, VPN/firewall configurations, firmware upgrades, and parts ordering in a set of written service policy manuals based on each customer and each service.
* Installed a wireless 802.11x network extension enabling remote workstations/printers to connect with the VLAN at a steel manufacturing plant, saving 150% on labor and 50% in material costs
versus a physical network.
* Coordinated the assembly, installation, configuration, and maintenance of color graphics/document imaging and print hardware along with appropriate management software for 150+ local organizations.
* Added up to $2,000 per month in sales/service revenue by creating a partnership with a local Epson printer distributor.
RCM TECHNOLOGIES
2005
IT Systems Administrator
(contract): Administered an in-house network running Dell/HP-ProLiant servers, Exchange Server, and Citrix MetaFrame using Active Directory and Group
Policy for a mid-sized facilities management company. Provided remote and desk-side support of application/authentication issues and other user service requests and documented outcomes using a LAN-based tracking application. Maintained audio/video equipment and wireless access points for conference rooms and executive offices.
* Improved the learning curve time and time-to-productivity for employees and customers by effectively educating clients on the purpose and use of office management and security applications, local/web-based communications, document archiving, network resource retrieval, and remote access configuration.
* Saved the company ~$700 in expenses after tracing the serial numbers for two network switches with broken parts, determining that each switch had a valid OEM warranty and would be
replaced without additional cost.
* Managed an IT asset/inventory tracking project for 75+ users as part of an overall information technology audit and disaster recovery/business continuity plan.
PALADIN CONSULTING INC
.
2005
Desktop/Network Support Engineer
(contract): Served on a multidisciplinary IT support team to troubleshoot onsite/remote Windows-based network devices, computers, peripherals, and software. Resolved and documented issues with Exchange Server, RAS, IIS, SMS, SQL, Citrix, Sonicwall, Symantec Anti-Virus, and Windows/Mac workstations and laptops. Worked with other support staff on help desk service requests and documented actions in an enterprise-wide tracking application. Set-up and maintained wireless PDAs and network cards.
* Contributed to the migration of a corporate MIS help desk/desktop support operation from Maryland to Texas as part of an IT project implementation team.
* Participated in the conversion of Microsoft Office and Outlook email enterprise services from MS Exchange 2000 to 2003 for 15,000 employees nationwide.
* Received, converted/imaged, and shipped 200+ desktops and laptops within 4 weeks.
NEVILL BUSINESS MACHINES
2002
-2004Office Systems Engineer
- Network Support: Consulted field accounts and installed, trained, and supported client IT personnel, sales staff, and other users on commercial printers and
multifunctional document imaging/processing systems based on business process analyses. Used multiple peripheral devices and software to upgrade multifunction device firmware, email settings, and LAN, Internet, and ISP connections as part of the MIS team.
* Saved $150-$200 per session on OEM site visits and personnel allocation by coordinating and conducting demonstrations and training for sales staff and their clients on various in-house
commercial-quality business document management systems.
* Analyzed, planned, and integrated a patient record/medical document processing (scan, print, email, fax, store) system into an existing clinical network and database that saved a
diagnostic clinic time and money on data archival/retrieval.
* Coordinated the delivery, setup, and support of networked printers/copiers at the U.S. Professional Figure Skating Championships, boosting Nevills profile as one of the best digital office equipment services companies.
DATAMAX OFFICE SYSTEMS
1996
-2001Customer Technical Engineer
:
Installed and maintained high-speed, commercial-quality Canon and HP laser copiers, printers, and accessories for a multi-area client base. Worked with the digital services division to pre-analyze, install, and relocate networked equipment. Supported sales with new machine placement and client training.
PLANO ORTHOPAEDIC AND SPORTS MEDICINE
1994
-1996Occupational Therapist
(contract):
Managed the initial design/layout and implementation of a private startup work-hardening and sports/work/personal injury rehabilitation clinic for an orthopaedic physician specializing in sports medicine and work injuries. Employed standardized work-hardening biometric testing and analysis and documented test results for analysis and integration into an Excel/Lotus relational patient database. Saved $8,500 in startup costs for the clinic.
Prior to 1994, also served as Staff
Occupational Therapist
for TEXAS BACK INSTITUTE
;
Clinical Implementation Specialist for MCKESSON/HBO&COMPANY
; and Medical Product
Account Representative
for CURTIN MATHESON SCIENTIFIC, INC
.
Education & Affiliations
Microsoft Certified Professional (MCP), SMU Advanced Computer Education Center;
Microsoft Networking Technologies Certification Program, SMU School of Engineering;
CompTIA A+ Certification;
Document Processing, Color Imaging, and Networking Certifications, KyoceraMita America;
Occupational Therapist, Executive Council of Physical and Occupational Therapy Examiners (ECPOTE);
Occupational Therapist, Texas Board of Occupational Therapy Examiners (TBOTE)
;
Master of Science
Occupational Therapy, Texas Womans University;
Bachelor of Science
Biology, University of Texas at Dallas;
Society for Imaging Informatics in Medicine (SIIM), 2006-Present;
Dallas-Fort Worth Chapter of Health Information Management Systems Society (HIMSS), 2006-Present;
Texas Health Information Management Association (TxHIMA), 2004-Present;
American Occupational Therapy Association (AOTA), 1990-1998;
Texas Occupational Therapy Association (TOTA), 1994-1998;
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