Customer Service Manager
Resume:
Diana Simpson
Email: *********@********.***
Address: **** ******* **.
City: Colorado Springs
State: CO
Zip: 80915
Country: USA
Phone: 719-***-****
Skill Level: Experienced
Salary Range: $25,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Diana L Simpson
1525 Kenland Ct.
Colorado Springs, Co 80915
Home: 719-***-****
*********@********.***
EXPERIENCE:
October 2005 - February 2011
National Swimming Pool Foundation, Customer Service Specialist
Colorado Springs, Colorado
Serves as a customer service specialist for a international non-profit organization
consisting of 7 employees chartered to provide aquatic training and certification
support for 677 certified instructors and 82,000 certified pool operators. Primary
duties entailed processing orders and certifications requests received telephonically,
fax, online shopping cart, or through the US postal system. Providing data entry and processing of all certification packets for all new and active CPOs. Tracking and processing instructor reauthorization for all active instructors via access data base, and excel spreadsheets. Provided customer service, organization, and preparation before and during the NSPF hosted World Aquatic Health Conference with over 200 attendees and speakers. Coordinates and tracks world-wide product distributions to the customer via the online UPS shipment and tracking system; responsible for customer receipt management via Quick books and online credit card receipt processing. ADP payroll system knowledge and experience
Mar 2000 - June 2002
Sunflower Bank, Customer Service Officer
Junction City, Kansas
Direct supervisor for six tellers and three customer service representatives
at the Junction City Branch. Responsible for employee hiring and training and annual
evaluations. ADP payroll system knowledge, experience and management. Managed all aspects of the branch operations to include: tracking delinquent overdrawn accounts, collecting on bad checks, and processing collections. Balanced, serviced and maintained vault cash in excess of one million dollars, three ATMs and one cash dispenser for the office. Proficient in all financial and customer service encompassing the following: all aspects of loan processing and disbursements, establishing new accounts and cross selling of additional bank products. Licensed insurance agent by the Kansas Insurance Department to quote and sell policies for: life, disability, automobile and real-estate property and casualty.
August 1998 - February 2000
Kansas State Bank, Branch Manager
Manhattan, Kansas
Directly supervised five tellers in all phases of account transactions. Processed
daily business account transactions for numerous businesses located in the Manhattan
area. Opened new accounts and cross selling of all bank products. Balanced and serviced
location ATMs. Balanced and maintained vault cash in excess of $400,000. Prepared
weekly work schedules for all employees.
February 1998 - June 1998
DOD's Vilseck American High School, Assistant track coach/ Sub-teacher
Vilseck, Armed Forces Overseas Germany
Teachers Aid working with students 7-12 grade to improve self-esteem.
Assisted head track coach in all duties needed.
October 1995 - January 1998
Finance Center Federal Credit Union, Member Service Supervisor, Loan Processor
Vilseck, Germany
Assisted the manager in executing all aspects of the branches operations.
Responsible for branch operations in the absence of the manager. Immediate supervisor
& trainer for five Member Service Representatives/Tellers. Responsible for vault
cash transactions and ATM balancing (in excess of $500,000). Managed the execution
of the branches foreign currency exchange program with a weekly average of 500,000
(US dollar equivalent). Responsible for all phases of loan processing i.e. (interview,
application, credit report, work-up & disbursements).
October 1995 - January 1998
Aberdeen Proving Ground Federal Credit Union, Member Service
RepresentativeAberdeen, Maryland
Informed members of all available Credit Union products, and assisted with
member account problems, and reconciliation. Performed research and provided solutions
for problematic accounts. Opened new accounts and advised members on all credit union
products to include IRAs Responsible for all phases of loan processing including,
processing of application & disbursements for all types of loans less real estate).
September 1985 - June 1986
Banc Iowa, Customer Service Representative
Cedar Rapids, Iowa
Served as head teller and new accounts representative. Became proficient
in opening new accounts, and processing of customer transactions. Provided training
and help with individual teller drawer balancing. Provided information on all financial
products that were available.
September 1983 - May 1985
Anchor Savings & Loan, Assist. Branch Manager, Head Teller
Olathe, Kansas
Served as Assistant Branch Manager in the absence of the Manager, for day
to day Branch operations. Served as the Head Teller & Trainer for five Tellers. In
charge of the branch vault on daily bases (in excess of $500,000.00). Opened new
accounts to include savings, checking, money markets, IRA's & CD's Served as evening
teller and closed out branch operations and paperwork nightly.
EDUCATION:
Mid America Nazarene College (09/01/1983 - 06/01/1984)
Olathe, Kansas, Business Degree, 15 semester hours completed
TRAINING/CERTIFICATIONS:
License - Kansas Insurance Licensing (01/24/2001)
Training - Business Solutions (01/15/2002)
Training - Customer Service Officer (03/02/2000)
Training - Lender Training (10/01/2000)
Training - Leadership & Management Skills for Women (11/01/1999)
Training - Computer Basic Training (12/01/1994)
Training - Self-Employed Borrowers Training and seminar (10/20/1994)
Training - Mortgage Resource Center Training (10/13/1994)
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