Customer Service Manager

Physical Therapist Aide (Tracy CA)

Date: ****-**-11, 11:16AM *********.******@*****.***

Yvette

Lucero

408-***-**** ******.******@*****.*** 1850 Duncan Dr Tracy, CA 95376

OBJECTIVE:

Currently seeking to obtain a position where my education and detail oriented skills can be an asset to your company, while also having the opportunity to grow within.

SKILLS:

Front Office Skills

Insurance Claim Billing & Verification

MediSoft

ICD-9 & CPT/HCPCS Coding Treatment Room Set-Up

Appointment Scheduling & Confirmation

Microsoft Suite: Word, Excel, Powerpoint

Medical Manager

Filing & Organization

Phone Etiquette

Multi Tasker

Typing &10-Key

Special Skills

Vital Signs: Pulse, Respiration, Blood Pressure

Medical Terminology

Therapeutic Massage Techniques

Soft Tissue

Proper Electrode Placement

Moist Heat/Cold Pack Therapy

Adjustment of Durable Medical Equip.

Pegboard

Hoyer Lift experienced

Specialized knowledge in bones and muscles

Social Media skills

Therapeutic Treatments

Mobility Assistance and Training

Gait Training

Active &Passive Resistive Exercise

Group Exercise

Range of Motion

Safe Transfer and Positioning

Modalities

T.E.N.S Unit

Electric Stimulation Therapy

Ultrasound

Paraffin Therapy

Education

Kaplan College Salida, CA

Therapeutic Health Technician Certificate November 2012

Externship Info

Vibrant Care Rehabilitation: 200 Clinical Hours Manteca, CA

Physical Therapy Technician Extern October -- November 2012

Assistance with Patient care exercise programs including active and passive as well as home exercise programs, modalities, therapeutic massage, and charting. Other duties include front office assistance such as greeting patients, handling co-payments, faxing, filing, insurance verification and billing, patient data management, and treatment room preparation.

PROFESSIONAL EXPERIENCE

Lil Angels Photography July 2011-Sept 2011

Photographer's Assistant San Jose, CA: Various Locations

Photography assistance, preparation of costumes for children, charting, check schedules, time management while being creative with themes. Equipment set up, sales, customer service.

Safeway April 2011-June 2011

Deli Clerk Campbell, CA

Resolve customer issues, requests or complaints, inventory, stocking, production and preparation of food menu items, cashier and monetary transactions through basic accounting and auditing, use of heavy machinery such as commercial fryer, slicer, and oven.

Jamba Juice Nov 2008-June 2010

Shift Manager Santa Clara, CA

Dealt with all electronic and cash transactions, basic accounting and auditing. Ensuring all transactions are deposited, while effectively supervising employees including weekly schedules, from kitchen through cashier and delivering excellent customer service. Produced delicious smoothies.

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